Product questions

Hi there,I have created several Lucidchart documents in the past 3 months. Today I was unable to find any of those documents after I logged in. I have a license from my company, and the license is in good standing. What could have gone wrong?Thanks,Richard  

When I am logged into the UI, I don’t need to see marketing materials, e.g., box at the top talking about Lucid lately.  When I’m in the UI I’m there to work on documents and anything not related to them is a distraction.  Before I login, sure, but not after.  Maintenance window coming up, sure, but not the next conference.  I paid to get in, now I want to be left alone :)I checked notification settings but don’t see anything that relates to disabling these.  Is there a setting I can change?

I have a multi-page document that I am trying to view on mobile and can only see the first page. How can I access the other pages in this document? All related questions I could find on this in Learning Campus are for web or are several years old. Thank you! 

Allow multiple user to co manage a custom shape library. Feels like low hanging fruit with a large roi. Currently our teams have to create a co email user that everyone tries to login in order to manage or update a shared custom shape library. Not very user/flow friendly. If there were only some way to grant other users access to add to or update a custom shape in a shape library from their own login…..

In the role of Business Analist I need to validate BPMN 2.0 flow created by myself and received from others, on Method and Style (according validation rules in BPMN Method & Style from Bruce Silver).Exporting to other tools is an option, but in that case we shouldn't need Lucid for designing a BPMN… 

how and where can i paste code flowchart from chat gpt in to lucidchart? thanks Tony

I have a diagram with a couple swimlanes that I’m attempting to shorten after making revisions. When I do so, the title/header for the swimlane also shrinks where you can no longer see what is shown (see pic below).I haven’t been able to find a way to manually adjust the width of this so the full title is shown, and it seems like auto-sizes based on the width of the entire lane. Is there a way to adjust this?

I would like to know if I can import a database from an ODBC connection? I have a very large DB in Firebird and looking at options to achieve this.  

The new Lucid Assets feature is great, but if all of them need to be updated manually, it will be a big effort and will require constant management. An option to do the initial push of assets from Jira Assets would be great on its own and would save time. Although if a sync option were to become available, it would resolve data aging and eradicate the need for continuous manual monitoring, allowing the assets to be useful for the whole organization rather than a lone systems manager.

As per title, the Import ERD button is greyed out and not working. Normally it’d produce a dropdown to select between Saleforce and Sql Server but this dropdown is not appearing. I have checked with colleagues who are experiencing the same issue. It was working fine yesterday.

Hi! I’d recommend you to make the Private Mode part of the Team plan. Having brainstorming sessions and retrospectives is something every team does, and not only large organizations/enterprises. It makes little sense that starting and engaging in private mode sessions is split up on different plan levels, and also makes little sense that only Enterprise level users can start such sessions. 

I’ve had a license within the business allocated to me, as of this morning. I was previously mapping out a few process flows on the free version. Once the license was updated there were no issues, but after restarting my computer for an unrelated update, I’m now locked to “Comment only” on all of my documents.If anyone has had a similar issue, or knows how to fix this, please advise.

Does adding links to the team hub automatically invite the team to view the link?

I have set up a team hub. How would I give edit and share rights to a team member?

Lucid has a variety of features designed to efficiently organize teams and build structured workflows for your organization. Here’s a guide on how to differentiate Team accounts, team hubs, and team folders. Team accountLucid offers a variety of plans, including a Team account subscription. Team accounts have access to several premium features in Lucidchart or Lucidspark, including the ability to share documents and folders with other licensed users on your team. To learn how, check out the Share with Collaborators in Lucid article.To check your Lucid plan subscription level, log in to the Lucid home page and click on the dropdown in the upper right hand corner. You’ll notice in the example below that this user has a Team Lucidchart account. However, Team accounts don’t have access to Enterprise features, such as team hubs and team folders. To learn more about what is offered in Team account subscriptions, please visit the Lucid Plans article. Team hubsTeam hubs are available to Enterp

Why do my Lucid documents looks fine in Lucid but when I export it to a pdf or print it, my notes etc. are now offset from what it looks like?  See areas in red. Looks in Lucid As a pdf or print

Hi AllI have worked out how to import a single page PDF into Lucid Chart (but it would be much better if one could import the whole document).In other programs (like Adobe and PDF Expert) I can then scale the PDF. In other words, I can take a “known” measurement and/or object and use a Scaling Tool to scale the ENTIRE document. Can Lucid Chart do this?I would prefer to draw in Lucid Chart, but without that particular feature if makes it different to import Floor Plans/Building Site Plans and then work on them as without Scaling the process is much less useful.If it is not a current feature, can it be given serious consideration to add it soon?Thanks.

When developing a process flow, we often start with Sticky notes as we brainstorm or receive details of what a flow should be. It’s a fast way to get shapes and ideas on to a board. To finalize the process flow, we then convert it to the correct shapes with connectors. It would be very helpful if a Sticky Note could be changed to a shape.

Hello guys, not new to Lucidchart but haven’t been able to find this feature if it exists, I have a very large canvas I plan to export the whole thing as a PDF but would also love to be able to set sections of the canvas for individual smaller exports, sort of how Artboards work in Adobe Illustrator. Is that possible? Attaching a diagram of what I mean, the white is the canvas, each red outline is a portion set for individual exports.   

I have this weird scenario that I get green check marks in the top right of shapes when I drop them into the diagram.    If I start a new diagram I do not have it If I cut and paste the existing diagram into a new blank one the old images have the check new ones I add do not If in the new diagram I do a change shape the new shape still has the check the original document also has images that are normal.  If I do a change shape on that the new shape is normal. Thanks Mike  

The great thing about Lucid is that there are a number of ways to edit your photos. Image size color adjustments and Crop Once your image is uploaded to the document you have various options for adjusting it. To resize the image click on it and use the corner and side boxes to modify its size. For changing the image's color properties including contrast saturation and brightness select the image and then the Fill Color tool (Paint bucket). Next select and use the Effects option to make the desired adjustments. You can  also use the Fill Color tool to crop the image and control its appearance through "Image scale." Alternatively a quick way to crop is by double-clicking the image Put Images into Different shapes Would you like to crop your image or display it to fit a specific shape? To achieve this use the following steps.  Choose your desired shape  Click on the Fill Color tool and select Image. Navigate to the "choose image" option and pick the image you wish to ins

Hola,Tengo la versión de paga y estoy intentando descargar los organigramas en formato PDF, PNG, etc y aunque lo he hecho antes muchas veces ahorita me sale un error que dice: Se produjo un error. No fue posible descargar.La conexión a internet es buena, por lo que no entiendo a que se debe este error.

I used the AI and provided a lot of details about each step of a process and the decision tree that I wanted flowcharted.  For about 15 seconds, a tag displayed “generating.”  Then nothing. Not a single shape was on the flowchart. And the lengthy words I typed in, gone. Nowhere for me to copy them back and save to retry.  This is not good for a person’s first use of your product.

I have a large set of models that were created with the ArchiMate modeling tool and need to migrate to Lucid so that we can utilize these models.  I have seen a message on the board that is over 7 years old.  I am sure I am not the only person that is running into this issue. Can someone from Lucid finally create an import process?Thank youKeith

I can’t seem to get rid of these blueish lines under names and spaces to my linked data Names. It looks like it’s a spell check, but my spell check is off, and nothing is getting rid of them. Please help!