I have several Visio stencils downloaded directly from Cisco, Dell, etc. directly that don’t seem to work in Lucid. Some of the Cisco stencils work fine, like all of the C9000 series switches. But then others like the Edge 5000 don’t work at all.
For example, this one downloaded from Corning’s website for the CCH-01U. The stencil imports fine, but it’s just blank and there is nothing there. It works fine in Visio.
Best answer by Humas1985
Hi
Not all Visio stencils translate fully into Lucid because some contain advanced or proprietary Visio-only elements. Resaving the stencil in a newer Visio format (such as VSSX) or simplifying the file can improve import success, but unsupported object types may still result in blank or missing shapes. In those cases, manual conversion (e.g., exporting shapes as SVG) or assistance from Lucid Support may be required.
Troubleshooting tips for Visio import for Lucidchart | Community
Hope this helps - Happy to help further!!
Thank you very much and have a great one!
Warm regards
+24Hi
Not all Visio stencils translate fully into Lucid because some contain advanced or proprietary Visio-only elements. Resaving the stencil in a newer Visio format (such as VSSX) or simplifying the file can improve import success, but unsupported object types may still result in blank or missing shapes. In those cases, manual conversion (e.g., exporting shapes as SVG) or assistance from Lucid Support may be required.
Troubleshooting tips for Visio import for Lucidchart | Community
Hope this helps - Happy to help further!!
Thank you very much and have a great one!
Warm regards
+1I have this same issue. I have uploaded several shapes (mostly Cisco stencils) in the past and tried uploading the same stencils that I know used to work again but they’re no longer loading properly. Something seems to have changed.
+15Hi
If you’re still seeing the issue or have any other questions, please reach out in this thread or the post above. We are happy to help!
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