Badge not appearing in Credly

Hi ​@Louise McSharry 

Have you referred to this page on how to accept the badge,

Lucid Builder Badges – Lucid

Kindly check you Junk/Spam folder to get started on this

Did not receive a Lucidchart Fundamentals Badge from Training Labs after completing the course | Community

Hope this helps - Happy to help further!!
Thank you very much and have a great one!
Warm regards

Step-1

Try to navigate as shown below:

Step-2

Click on the hyperlink and that is how you accept

Step3:

You being able to find your badges in credly as shown below:

Hi Huma,

I don’t have exactly the same layout? I have Learning Paths but not Badges Earned

Nothing in my Spam folder either. 

Hi ​@Louise McSharry thank you for posting in the Community and thank you ​@Humas1985 for trying to help!

​@Louise McSharry could you please follow the steps below and let me know what is your experience?:

• In an Incognito window, log into https://training.lucid.co/ (For help with opening an incognito window, please see this community post)
• Once you are logged in, head to this link: https://training.lucid.co/path/creative-facilitation
• Scroll down and click on “Accept Your Creative Facilitation Badge!”, as such:

This should take you to this page. 

Could you please let me know if this helps?

Cheers!

Additionally, ​@Louise McSharry I have removed your email address from your initial post to protect your privacy. Let me know if you have any additional questions about this! :)

Hi Zuzia, thanks for removing the address.

Unfortunately no, once I sign in even in Incognito, I’m getting to the same page and can take no further action
 

​@Louise McSharry thank you for following up! 

From here, could you please let me know what occurs when clicking on visiting “Your Student Profile”?

Alternatively, regarding the email, can you please verify any filters that may be preventing our emails from delivering?

I appreciate your help and patience!

here you go. 

I’ve checked my Spam and I’m getting all the other emails, all the community ones, all the registerations ones etc - it’s just this. 

​@Louise McSharry thank you for following the recommended steps and for providing this information!

I have reported this internally and will get back to you as soon as we have an update. I am very sorry for the inconvenience, and please let me know if you have any additional questions or concerns in the meantime.

​@Louise McSharry Hi Louise, I have heard from our Learning Experience team and it seems like you have been issued the Creative Facilitation badge.

Thank you so much for your activity on Lucid Training Labs! The issue that caused you not to receive your badge has been resolved and should not occur again. 

Please let me know if you have any further concerns. Cheers!