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Edit PDF file in Lucidchart

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I would like to edit a file previously created in Lucidchart but I only have the file in pdf and can't work out if/how I can import it?

Thank you

Annika W101Answer

Lucid support team

Hi Catherine

Thanks for posting! Lucidchart does not support PDF --> Chart conversions but if you created the file in Lucidchart it should still be stored in the Lucidchart server.

If your work is lost, there are a few things you can do:

The document(s) may still be there. Can you double check that you're in the correct account? Sometimes users will use single sign on while signed into a different email account, which can produce errors. I suggest that you make sure you've checked any and all Lucid accounts that might be under your email address(es). We would be happy to check any email addresses in our system that you are unsure of.
It is easy to accidentally delete documents. Could you please check that the documents aren’t in your trash? If the document is in the trash, check out this Community post (in English).
If the documents were shared with you and now you no longer see them in your account it is possible that whoever shared it with you rescinded your access. We would recommend reaching out to whoever owns the document to have them re-share it with you

Annika W101Answer

Lucid support team

Hi Catherine

Thanks for posting! Lucidchart does not support PDF --> Chart conversions but if you created the file in Lucidchart it should still be stored in the Lucidchart server.

If your work is lost, there are a few things you can do:

The document(s) may still be there. Can you double check that you're in the correct account? Sometimes users will use single sign on while signed into a different email account, which can produce errors. I suggest that you make sure you've checked any and all Lucid accounts that might be under your email address(es). We would be happy to check any email addresses in our system that you are unsure of.
It is easy to accidentally delete documents. Could you please check that the documents aren’t in your trash? If the document is in the trash, check out this Community post (in English).
If the documents were shared with you and now you no longer see them in your account it is possible that whoever shared it with you rescinded your access. We would recommend reaching out to whoever owns the document to have them re-share it with you

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Shane B102

I have a document that is in a PDF format created before we signed up to Lucid ( ie we were sampling the system) we have now signed up is it possible to import this file?

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Carson G

Lucidite

Hi Shane

Again Lucidchart doesn't support PDF --> Chart conversions. However if you can provide the email of the document creator and and the document name we might be able to find it. Please fill out the support form referenced in the earlier post to contact support.

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msantana

I created a document and downloaded it to Google drive. The information on this document needs to be updated periodically. How can

I download/export (not in PDF) so this can be done?

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Micah

Lucid community team

Hi there thanks for continuing the conversation in this thread! Can you please clarify what you mean by "downloaded it to Google Drive?" Specifically what file format did you download it in? I think you'll find one of these two options useful for maintaining an up to date version of your diagram with Google:

Google Drive Sync: This integration allows you to sync all of your existing Lucidchart documents to your Google Drive where you can share and access them for further editing. For more information on setting up the sync please view this Lucidchart in Google Drive article.
Take advantage of the Lucidchart Add-on for Google Docs Sheets Slides and Gmail. This add-on allows you to insert your diagram as an image into a doc sheet or slide. Then when you make changes in Lucidchart to your diagram these changes can be updated in your inserted diagram without you having to re-insert an updated version. For more information view the linked Help Center article.

If you have additional questions after reviewing these resources please post them below!

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diana.sung

Hi there, I am trying to retrieve a lucidchart I made before my company granted me a license. How do I retrieve this? I am only left with an uneditable version of this.

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Ambar D

Lucid community team

Hi @diana.sung, thanks for your comment here! I’m happy to help! To clarify- are you wanting to transfer ownership of a Lucidchart document from your old account to your new account?

You can transfer ownership of documents and boards from both the Lucid Home Page and within the editor. To transfer ownership, please follow these steps:

Log into your old account.
Navigate to Share from your Lucid Home Page or within the editor, as described in our Transfer Lucid documents article from the Lucid Help Center.
Select Manage in the Collaborators section.
Click the sharing permissions icon for the person you would like to transfer ownership to. Select Make owner. (in this case, making your new account the owner)
In the confirmation window that appears, select whether or not you would like to remain as a collaborator.
Click Make owner. The new owner will receive a notification that they are now the owner of the document or board. (in this case, you’d receive a notification in your new account)

Please let me know if you have any further questions!

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