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Why can't I upload an image to Lucidspark?

  • December 8, 2025
  • 4 replies
  • 46 views

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Normally, I upload jpegs or png files without an issue, but now my uploads are blocked. Is this a bug, company security, or user error?

Best answer by Zuzia S

@beth Our development team was able to resolve the issue that you experienced. If you continue to experience problems, please let us know right away.

Thanks again for your help and patience!

Comments

Forum|alt.badge.img+6

Hi Beth,

In order to troubleshoot the issue, can you please provide some more details ? At least the error messages you are receiving, the file types and file size ? 

A screenshot will be also helpful. 

Thanks

 


Zuzia S
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  • Lucid community team
  • December 10, 2025

Hi ​@beth thank you for your post and thank you ​@Suman Chatterjee for chiming in!

Our development team is aware of the bug and is currently working on a fix. I am very sorry for the inconvenience.

Please refer to this Community post for updates and let me know if you have any questions in the meantime. Thank you for your patience!


Zuzia S
Forum|alt.badge.img+8
  • Lucid community team
  • Answer
  • December 10, 2025

@beth Our development team was able to resolve the issue that you experienced. If you continue to experience problems, please let us know right away.

Thanks again for your help and patience!


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  • Author
  • December 12, 2025

I’m still experiencing the issue, but at this point, I think it’s my browser. I’ve been using Chrome.