Hi,
I was signed up with my work email address before and I decided to go with my personal email address and changed it. But I cannot reach my old projects which I was created with my work email address.
How can i solve this problem?
Solved
Changed my email and lost my old projects
Best answer by Humas1985
Hi
If you still have access to your old work email,
Log in with your work email and transfer ownership of your documents to your personal email
It's likely because the platform treats different email addresses as separate accounts. Your documents remain tied to the original account and won't automatically transfer to your new email.
To learn more - Sharing and Collaboration in Lucidchart | Lucidchart Blog
Hope this helps - Happy to help further!!
Thank you very much and have a great one!
Warm regards
+24- Lucid Legend Level 10
- Answer
Hi
If you still have access to your old work email,
Log in with your work email and transfer ownership of your documents to your personal email
It's likely because the platform treats different email addresses as separate accounts. Your documents remain tied to the original account and won't automatically transfer to your new email.
To learn more - Sharing and Collaboration in Lucidchart | Lucidchart Blog
Hope this helps - Happy to help further!!
Thank you very much and have a great one!
Warm regards
+8Hi
In this case, as you may be required to provide some private information regarding your account, I recommend reaching our to our Support team through this form.
Please refer to that ticket for further communication.
Cheers!
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