Product Questions

I have a process map that I've selected a theme for that includes frameless squares. Everything is already colour coded and took quite some time to do. I have 3 processes that I want to group together by placing them side-by-side but they're the same colour because they fall under the same category so I wanted to add a small frame around just these shapes but since frames don't follow the design of the template I chose it won't let me add a frame to just those three shapes. Is there a way to add exception-shapes to a sheet with a template? This is very frustrating!

Bonjour Je viens de prendre un compte PRO. J'ai créé des documents partagés avec des personnes qui ont une compte gratuit mais elles ne peuvent pas modifier. Faut-il un compte basique pour modifier ou cela est-il possible avec un compte gratuit ? Merci Jean-Baptiste

I have shared an Org Chart with a colleague who uses a Free Account but he doesn't appear to be able to edit it. There are less than 30 objects on the chart. Is there a restriction for free accounts?

I have created an organisation chart using the Import Data function for excel and am required to duplicate pages and apply a filter for each function (HR Finance etc.). Is it possible to replace the data only once and have it flow through to all the filtered pages?

Is there a way I can get the rest of the chart to auto-shift around whatever new shapes and lines I am adding? It is taking FOREVER to hand-drag every group of flowchart bubbles to make new space when I need to add a new option or tree of options.

EER diagrams can show specialization by placing a subset symbol on a line.  How would I add that to my diagram? I haven't seen such a symbol.

Does Lucidchart support the Express-G notation of the STEP standard (https://en.wikipedia.org/wiki/EXPRESS_(data_modeling_language))?

Hello Is there an option to import database schema and tables by connecting to existing Postgres DB and reverse engineer the model. Also I do not see any template for data model. Is there any support for it? Thanks Trivikram

My vision is to create a template for a work breakdown structure and the description of each element. Ideally that template consists of the WBS itself and then a page for each element describing the scope dates and responsible person. I would then create an action and link each element in the WBS with the corresponding page. How can I define a single point of data entry. I want to enter all information of that one specific element on the corresponding page I have created for that element. Then I don't want to copy parts of the text to my WBS because I will make errors waste time and create inconsistencies. I want the text I have already entered to "appear" in each element of the WBS structure. What is the best way to do that?  

Hi Team I am drawing a UML use case diagram. After certain number of shapes I have used mostly 15-20 shapes. I cannot add new shapes to the diagram. It provides me with the popup of using the premium feature. Is there any restriction on the number of shapes to be used in the free version. Thank you in advance.

Is there a way that I can save my document with EDITING options? I.E when I send this to a colleague and they want to add a note or such how can they edit my document?   Please advise 

I'm not sure if I'm missing this but is there a way to have some text in a master page in Lucidchart that pulls its data from the page properties of the pages it is being applied to instead of the Master Page itself?  In the same way that a header or footer would have a "page number" variable that changes based on the current page number.

How do I get the org chart to fill up the entire page as oppose to having the page filled with whit space. 

I want to align the shape text using tabs but I don't see any way to enter them.  If I press tab while text editing it takes me to the next line of text instead of inserting it inline.  I've also tried other key combinations (eg shift+tab ctrl+tab...) but they don't do it either. And since the font is variable width I don't want to align with a bunch of spaces. Similarly is there a way to display a ruler for the shape text?

Hi I work in a field where geography matters. Trying to explain a concept with a real map as the background to my diagram is the best way to explain it. However I find no mechanism or way for me to bring in google map (or any other) on to my diagram as a layer. Am I missing something or is this a feature that does not yet exist in Lucidchart?   Thanks Himanshu.

Maybe I'm just not looking hard enough but there are two (technically four) shapes I need and can't find them or create them within LucidChart. one is the block start/end indicators the other loop indicators. block start/stop is a rectangle except there's an extra point so the top (or bottom) looks kindof like a house. The loop shapes look like rectangles with 45• cuts on either side starting a little above the middle of the line. The closest I've gotten in the app is to group a rectangle with a triangle but the shapes don't unite just group. When I apply a stroke both shapes get it. Any help you can give me would be appreciated.

We have a document that we need to provide access for but the owner is currently on PTO.  Is there a way to provide access on the Admin side?

I want to make a basic shape of a rectangle with some data inside it.  I've done that and copied the shape multiple times but now I realize that I want to make some changes to the text fields in the rectangle.  I want the same change for all of the shapes.  Currently I would need to edit all of the shapes in my diagram to make the changes.  Is there a way that I can make a new shape with the text fields / data fields that I'm looking for and save it so that if I make changes I just have to change the original shape?

I am trying to make my org chart fit 55 x 30 in. I am making the shapes bigger but how do I resize the images on the shapes to match this?

Hello I've integrated SAML everything is working fine. However I've perused the documents and haven't found an answer to my question to see if the Lucid* apps support SAML Roles or mapping Google Descriptions to add users automatically to groups that are created in the Lucid* apps. I have several groups that are created under a team and they are named exactly what their SAML role or Google Description would be. I'd like to pass that through to automatically add them to said groups. If anyone has some insight it would be appreciated. Thank you. :)

In an office floor plan how do you make the table size match the wall size?

Hi  I am making our company org chart and was able to link data from google sheet. When I was adding the photos in each employee and then I changed some of the their position and reporting supervisors after refreshing the data the photos of the previous employees were lost. Does this mean that every time I update the org chart thru google sheet knowing that our org chart has a complete photo of 500 employees then we need to update and manually put the images or pictures again? Please advise as to us what is the best thing to do. Thank you.  

Okay so my connecting lines are not all the same. Also the boxes are not evenly spaced as well. I'm not sure on how to fix it. It won't let me adjust manually. I would also like the orange boxes to all be in the same line but it won't move.  It's mostly on the right side of my chart.

I was using the radio buttons for my UI mockup just fine then suddenly the buttons now look like bullet points. I cannot uncheck the buttons and nothing changes when I adjust the "Selected" amt. I have closed out of my diagram hoping to reset whatever is the issue but that didnt work either. Any suggestions?    As you can see in the attached image the first set of radio buttons are perfect but the other ones on the page looks like bullets.

Hi  I saw the tutorials on Managing the data set but the right side display is not the same as the display shown on the tutorial. I made amendments in my spreadsheet and have to use the "Replace Dataset" but the chart does not get updated. I also cannot display Date of birth in the boxes. The dates comes out as a roll of numbers.