Product questions

If I have a direct link to a document, e.g. a LucidChart, how can I identify the parent folder?

When I print my flow chart it seems as though the lines are overlapping each other which causes it to look thicker/darker? is there a way I can fix this ?  thanks! 

I bought lucidcharts specifically because it is supposed to be great for collaborating while we test it out for the company.But this issue seems to make collaboration impossible:Can we upload an excel file (you call it replace dataset) into an existing org chart with Indiv. license? We need to know that everyone is working off the latest file but when we try to re-import the xls file, it creates a new org chart vs updating the existing one? If this true, we need to cancel bc we cant recreate entire org charts over and over, color them, put the pics back in Another question 2-is there a central repository we can put images or is it just drag and drop into the org chart itself?

Is it possible to resize a frame and the objects in it? The objects move when I move the frame, but they do not resize when I resize the frame (proportionately would be great). This behaviour may not be default, but is there a way I can enable that?

I am having the below issue when I export to Visio. the receiver copy is off-center. Any help is appreciated.  

I would like to create a document where there is an underlying page with some containers, text, etc and then create multiple tabs with a layer on top of that base page.The goal is to be able to add things on the underlying base page and have all tabs updated with the new information - e.g. a legend on the base page and when it changes all the tabs based on the page changeI know I can create a page on a single and then layers on top of that page for variable content, e.g. a legend on the base page and versions of content on the layers but the layers cannot be selected by a view only user.Anyone have any thoughts on how this could be approached?TIA

How can I remove my profile picture so that my initials are displayed again instead of the picture?

when adding slides and creating highlights so it looks like an animation, can these be exported as slides to Google slides, so it can be clicked through in the same way it is presented as slides in LucidChart?

I’m pulling data from a spreadsheet in to containers.  I’d like the containers to show the cell data and formatting.  How can I carry the spreadsheet formatting into the containers.  At this point I’m specifically interested in text colours.

Hi,I would like some help with respect to creating a Lucid chart repository for approved process flows for our project.

Every time I open a template or any other document, a new document is created. Is there any way to exit the document/template instead of having a new document created? Seems like an odd functionality. Thanks,Gregg

Hi there I found I'm not able to resize the sequence diagram generated by UML markup after 'Build'. I have some old diagrams that can be resized but lost the capability after I click 'Build'.

Hi all,I manage several AWS accounts through AWS Organization.When I import data from them, I do not find the account name attribute, and it does not appear so in the graphical representation. This attribute is however well set in AWS. Here is an example : I would expect :$Name to be set to actual name attribute of AWS organization and/or accountAliases set Thanks.

It'd be great to get this feature or be able to add a background color to the text box that comes with shapes. Otherwise we get into this situation that takes away from the readability of the text especially when space is limited:  

New fields get added with ‘Field’ as the name, and to edit, it requires a click to focus on the individual row, F2 or double-click to edit the value, type the new value, then hit Enter. There’s no way to edit multiple fields in succession without following this same operation every time. Am I missing something here? My wrists are getting tired when I have to build a new table with 30+ fields, then perform manual gymnastics to enter my field names.  

Hello,We are using Jira data center v8.20.10. Is it possible to integrate lucidchart to out jira instance?

I have two questions, that i need assistance on.1).I have a paid copy of Lucid chart that does not appear to have the “download as’ functionality under the file command bar.  2). I am attempting to export a Lucid Chart file in and Visio Format to others who do not have Lucid Chart.  When i use export function and select the Visio format, the download is not visible because i do not have a copy of Visio. The file is blank, so i do not know how to export as i opne the file. Any help is appreciated. tks 

When we duplicate sticky notes in Lucidspark they duplicate diagonally downward and are tightly packed together. How do I use the alignment and distribute tools to organize/arrange them in a column or row evenly spaced out? I don’t want to manually space out a group of sticky notes one at a time. I would like to select a group and then have a feature automatically space them out evenly in a row or column. This would be a timesaver. 

I’m trying to import all of my company’s current GCP projects into the Data Hub so we can start creating some environment models. The issue I’m running into is that we have well over 100 projects currently in GCP, but I seem to be limited to only being able to pick from a list of 100 when importing them into the Data Hub.Is this a hard limit imposed on service accounts within Lucid, meaning I’ll need to create a new service account per 100 projects, or is there someway to expand my view in order to see ALL projects the service account has access to?Thanks,Josh

I was deleting items from a template with a lot of layers and traffic flows that aren’t needed for the project I am working on. I tried to highlight multiple items for deletion and when I did, it deleted quite a bit more, it must have selected a couple of layers. The undo wouldn’t work. it would take me straight to previous changes like a text edit. I restored to a previous version, and the data still isn’t returning, but I can see the layers in the recovered version, but selecting them doesn’t do anything. It says it is showing, but I can’t hide or unhide the layer, or lock it. Seems like some sort of bug around layers. Any idea how to recover this data? 

I have an individual license. I was able to export my files to PNG JPEG till last week. Now the entire export button is disabled. Appreciate any help in this respect.

I created a visual activity with results, I attempted to export the results and the export did not show the post it in the order based on the results. Is there a work around to this? 

There is an existing process flow or chart that is made left to right. I wonder if there’s a way to rotate the existing Tree from left to right and instead make this top to bottom?

Just wanted to know if we have a way to keep the Old design ( Lucid ) history for reference purposes!! Do we have a feature to make Lucid obsolete ?