I downloaded, backup of my lucidchart which is around 1 GB, however while trying to restore, I am getting timeout error and only ~20 documents are uploaded. I have 5000+ documents
Answer
Restore large Lucid documents
+1Best answer by ymishra
Hi everyone! I'm Yash, an engineer here at Lucid, and I wanted to share a recent improvement with you—looking forward to your thoughts!
We’ve made updates to the Backup‑Restore flow to support restoring large LAF files. If a file is over 100 MB or a restore attempt fails, you’ll now see a “download fragmentation” banner. This lets you break the file into smaller, more manageable chunks that can each be restored individually.
+19- Lucid Legend Level 8
Hello
Handling a large backup file of 1 GB with over 5000 documents in Lucidchart and encountering timeout errors during the restoration process can indeed be challenging. Here are a few suggestions you might consider to successfully restore your backup:
-
Split the Backup into Smaller Chunks - Large files often cause timeouts due to the prolonged time needed to upload and process them. If possible, split your backup into smaller, more manageable files. This could mean dividing the backup into separate files for each category of documents or breaking it down by size.
-
Use a Stable and Fast Internet Connection - Ensure that your internet connection is stable and fast enough to handle large data transfers. If you're on a wireless connection, consider switching to a wired connection to increase stability and speed.
-
Increase Timeout Settings - If you have access to settings that allow you to adjust the timeout threshold (this might require administrative access or might need to be done via support), try increasing the timeout limit.
-
Restore in Off-Peak Hours - Sometimes, server load can affect upload times. Try performing the restore during off-peak hours when the servers might be less congested.
-
Contact Support: Since you have a large number of documents and a significant file size, there might be specific limitations or issues that only the support team can resolve. Provide details about the error messages, your account type, the number of documents, and file size. They will be able to facilitate a smoother restoration process. Try this link here: Get support – Lucid
-
Incremental Upload: If splitting the file isn't an option, try uploading a few documents at a time rather than all at once. This can help isolate the problem if it's related to specific documents causing the timeout.
I hope these are helpful.
Ria S.
+20Thank you for the tips
+1Still facing issue. There is no use of import , export if large files cannot be imported. Doing in small chunk for thousands of doc would take hours if not days.
+1Hello
Handling a large backup file of 1 GB with over 5000 documents in Lucidchart and encountering timeout errors during the restoration process can indeed be challenging. Here are a few suggestions you might consider to successfully restore your backup:
-
Split the Backup into Smaller Chunks - Large files often cause timeouts due to the prolonged time needed to upload and process them. If possible, split your backup into smaller, more manageable files. This could mean dividing the backup into separate files for each category of documents or breaking it down by size.
-
Use a Stable and Fast Internet Connection - Ensure that your internet connection is stable and fast enough to handle large data transfers. If you're on a wireless connection, consider switching to a wired connection to increase stability and speed.
-
Increase Timeout Settings - If you have access to settings that allow you to adjust the timeout threshold (this might require administrative access or might need to be done via support), try increasing the timeout limit.
-
Restore in Off-Peak Hours - Sometimes, server load can affect upload times. Try performing the restore during off-peak hours when the servers might be less congested.
-
Contact Support: Since you have a large number of documents and a significant file size, there might be specific limitations or issues that only the support team can resolve. Provide details about the error messages, your account type, the number of documents, and file size. They will be able to facilitate a smoother restoration process. Try this link here: Get support – Lucid
-
Incremental Upload: If splitting the file isn't an option, try uploading a few documents at a time rather than all at once. This can help isolate the problem if it's related to specific documents causing the timeout.
I hope these are helpful.
suggestions did not work
+20
Hi
Thanks for posting in the Community! Please read and try the suggestions provided by
+1Hi everyone! I'm Yash, an engineer here at Lucid, and I wanted to share a recent improvement with you—looking forward to your thoughts!
We’ve made updates to the Backup‑Restore flow to support restoring large LAF files. If a file is over 100 MB or a restore attempt fails, you’ll now see a “download fragmentation” banner. This lets you break the file into smaller, more manageable chunks that can each be restored individually.
Create an account in the community
A Lucid account is required to interact with the Community, and your participation is subject to the Supplemental Lucid Community Terms. You may not participate in the Community if you are under age 18. You will be redirected to the Lucid app to log in.
Log in to the community
A Lucid account is required to interact with the Community, and your participation is subject to the Supplemental Lucid Community Terms. You may not participate in the Community if you are under age 18. You will be redirected to the Lucid app to log in.
Log in with Lucid
or
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.
