Skip to main content
hamburger menu
+ Create a topic

Product Questions

Ask questions, get help, and share tips about Lucidchart, Lucidspark, and Lucidscale key features, such as data visualization, org charts, shapes and lines, conditional formatting, and much more.

  • 5,680 Topics
  • 13,892 Replies
5680 Topics
jbush
jbush
posted in Product Questions
Adding / Accessing Tabs in iOS

I've created a tabbed document through the web interface but I can't seem to view those tabs in the iOS app (or create new ones).  Is this not possible or am I missing something stupid?

70
Megan W101
6 years ago
jim
jim
posted in Product Questions
walls

how can i remove the length of walls on the document?

50
Carson G
6 years ago
Keith P
Keith P
posted in Product Questions
State diagram (QA and testing style)

Hiis there anything for drawing State diagram (QA and testing style) like in the diagram belowcheersKeith.

70
Abby S
6 years ago
Jake
Jake
posted in Product Questions
Shape Type Icons

Is there a way to load more shape type options. See attache image for what I would like more options of.

10
Remy M
6 years ago
Andrew.Alten
Andrew.Alten
asked in Product Questions
Can I import VIEWS along with tables from my database?

I would like to be able to import a couple views into my ERD import section or into my saved shapes section. Is there a good way to do this?   Thanks

162
Brant G
6 years ago
Su-Hui C
Su-Hui C
posted in Product Questions
Customizing a shape with parts that can scale and parts cannot.

I would like to customize a shape such that it would have a title and a logo. However I want to text and logo to remain the same size when the rest of the shape's size is being adjusted. Much like the BROWSER WINDOW under UI CONTAINERS. When you stretch the shape the browser's navigation remains the same size. How can i customize my own shape to do that?  As well some of the shapes in UI have a SETTINGS option per shape - am i able to do that? 

00
Remy M
6 years ago
Stuart
Stuart
asked in Product Questions
Cannot edit visio after import in Lucidchart

I wanted to use this app for editing a diagram that I created in Visio. When  upload it looks OK but is in read only mode. I cannot edit it. It says I am on free version but whatever I try to do it needs me to sign up to premium account. It seems falsely advertised as a free version because the free version seems useless to me. No matter what I do I cannot get this to update to edit permission. This application does not work for me. I will need to find something else. Does anyone have suggestions for a free Visio editor that actually works?

621
Carson G
6 years ago
Mayuri D
Mayuri D
posted in Product Questions
Sharing view access of lucidchart to everyone who has a link

Hi How do you go about giving read access to lucidcharts to everybody who has the link? The shareable link is not working       

20
Keyvan S
6 years ago
Jason F102
Jason F102
asked in Product Questions
Unlinking Google Drive from Luicd- where are files stored?

We are migrating away from G-Suite to O365.  Currently we have both running together - so google drive and onedrive are available.  In testing I have unlinked my google account from Lucid and created a new document.  I don't see it added to my google drive "lucid chart" folder - which makes sense.  However where is it stored? And what is recommended for storage after we shutdown our google account and users don't have access to it anymore?    

200
Remy M
6 years ago
Jeff T101
Jeff T101
posted in Product Questions
How can one obtain or import geographic shapes?

How can one obtain or import geographic shapes?

10
Andrew D
6 years ago
Zhiqi
Zhiqi
posted in Product Questions
iPhone Wireframe

How do I change the height of the iPhone wireframe? I tried to change it via the height option here on the screen but it has no effect.

50
Andrew D
6 years ago
Jason W
Jason W
asked in Product Questions
Add image to layers in Lucidchart

Hi  I've imported an image and added it to a new layer in my Lucidchart document. The image is a backdrop so covers most of the page. I set the image to 'send to back' and then locked the layer. I created a second layer for my primary content however any new icons/line etc is not visible if created and set to 'front' using arrange. I can't see a way of choosing the order of which layers are visible or any other reason for this not working? Thanks   

91
Andrew D
6 years ago
Michael K102
Michael K102
asked in Product Questions
Match size of all shapes on my canvas in Lucidchart

I have a chart with 75 shapes.  There are 3 different sizes.  I would like to select multiple sizes and size them  the same. I have tried the "shape options" tool box to match shape sizes manually.  It doesn't work right.  And even displays a size change w/o there being a visual change in the shape. I have also tried Arrange>Match Shape - again - no changes to my shapes.  My shapes are "unlocked" - not even sure what that means.  Is it related to the shape I am using? It looks like a plain rectangle to me. 

3856
Michael L106
6 years ago
Kathryn S
Kathryn S
posted in Product Questions
Can't open Draw.io Diagrams

I am using the free 7 day trail and have added the Lucidchart app. to my Google Drive account but Lucidchart is not showing as an option to "open with." 

40
Carson G
6 years ago
Tim S102
Tim S102
posted in Product Questions
Add new row or column in Table from Google Sheets

Is there a way to automatically create a new row or column in a table in Lucidchart when a new row  or column is created in google sheets?

70
Andrew D
6 years ago
David K101
David K101
asked in Product Questions
Unwanted PID shape descriptions

I am working on a PID drawing but some components have a description under the parts a gear pump or angle valve are examples.  How do I get rid of the description words that come with the symbol?

232
David K101
6 years ago
Massimo S
Massimo S
posted in Product Questions
Remove all capital letters in sequence diagram

The objects in the sequence diagram are all written in caps lock - and I do not know how to set it back. How do I write the names of the objects in a normal way - not all caps lock? Thanks

80
Remy M
6 years ago
Cydne N
Cydne N
posted in Product Questions
Org Chart Layout

Hi.....If I want to list 14 associates under a manager box how do I center 7 boxes below the manager box....two rows......rather than having 14 boxes down one row?

70
Andy H
6 years ago
Namratha B
Namratha B
posted in Product Questions
Is there a way to add bidirectional association in class diagram

How do I add the bidirectional association between classes in class diagram? (As in I want to connect 2 classes with a simple line with no arrows at either ends.)  

240
Andrew D
6 years ago
chadfanara
chadfanara
posted in Product Questions
all lettering and numbers are now blackedd out?

How do I correct this? Im working on floor plans and all measurements and lettering on plans are now blacked out? Need a fix ASAP  

10
Annika W101
6 years ago
Azim P
Azim P
posted in Product Questions
Click an element and focus on another part of the diagram

I can use hotspots to link to different pages but what if I want a sort of index area that links to different elements on the same page?

130
Carson G
6 years ago
Kimberly N
Kimberly N
posted in Product Questions
Moving shape with Hotspot together

 Is there anyway to move a shape and it's hotspot together?  When I try to move the object the hotspot moves but not the object.

20
Andrew D
6 years ago
Steven D
Steven D
posted in Product Questions
downloading to JPEG

Hello I am wanting to print a very large chart on a colour plotter A0. I go to filedownload and then JPEG and then click on print quality...the file is only 700kb and when printing out looks terrible! How do I increase resolution / file size? help appreciated!

30
Carson G
6 years ago
Leonard B
Leonard B
posted in Product Questions
Allow Overlap

 Hello how do I allow things to overlap? I'm trying to move a door object as close as possible to a particular area - right up against another shape item but it keeps changing the shape of the other item on the page or it flips and it's kind of frustrating. How can I stop this behavior and put things however I want and no other shapes are "auto" anything? Thank you!

110
Leonard B
6 years ago
Jorden L
Jorden L
asked in Product Questions
Adding a Line Above Text in Lucid

I have been using Lucid Charts for a a short time. I normally use  them for Digital Circuit Block Diagrams. To represent certain types of signals I need a line above the text. Other than drawing a line is there a way to add a line above text? If not this would be a nice feature and make it easier for people who use it for this purpose.   

211
Annika W101
6 years ago
Lucid Software Inc. Supplemental Community Terms

Get Started

Products

Solutions

Resources

Company

Privacy Legal Cookie privacy choices Cookie policy
©   2024  Lucid Software Inc.