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Cannot create a new Lucidchart doccument

  • October 25, 2020
  • 1 reply
  • 47 views

R B

Even if I choose from template or simply click on 'New Lucidchart Document' the new page that appears is blank with about:blank on the address bar. It's a new account. Email has been verified but nothing has helped. 

Therefore I haven't been able to try LucidChart at all. 

Best answer by Ashley C

Hi there

Thanks for posting in the Lucidchart Community! Try opening your account in a private or incognito window or while connected to a different internet network. Sometimes account performance issues can be related to your internet security/speed or browser issues and these steps will help us eliminate that possibility.

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Ashley C
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  • Lucid support team
  • Answer
  • October 26, 2020

Hi there

Thanks for posting in the Lucidchart Community! Try opening your account in a private or incognito window or while connected to a different internet network. Sometimes account performance issues can be related to your internet security/speed or browser issues and these steps will help us eliminate that possibility.