Product questions

Using Collaboration mode doesn't seems to keep the original colors of the stickys,   they turn blue and then when you exit collaboration mode...they stay blue.    The colors represent good, ok, not good and knowing what colors where places where is important….but want to make it anonymous. in Collaboration settings;  i have all the toggles switched to off.   except show cursor. ALSO...im using a Sticky bank….not allowing users to create their own colors.    seems to only happen with the stickys pulled from the sticky bank. Am I doing something wrong?      

Email was inadvertently tagged “Personal” but should have been “Business.” I have followed forum questions / advice and tried to delete to start over again, but Lucid won’t allow me to delete. How do I “undo” to correctly set my email as Business?

I am trying to automate the creating of the flowchart in Lucidchart using a step by step procedure using shape library as BPMN 2.0. Since BPMN2.0 does not provide change shape feature. Wanted to understand if there is any other way to automate the process

I am an individual plan user. I am getting an error while trying to import .vxdx or .drawio file. Getting error “Board failed to import”. There are no other error details.Any suggestion?

Disappointed that I don't see an icon for Microsoft Entra ID. There are related icons but not the main.

How do I get this line to drop straight down vs. to the side?  

Just started today, I can’t see anyone that’s on the board unless it’s a signed in user. Cannot see visitors. 

I do not have the Icon for Generate Diagram, nor does it appear when i go to Help → Feature Find. Please help

Hello,When we try to use Lucidchart in Confluence, we encounter the following issue:It continues loading indefinitely.Sometimes, it eventually shows this error message:I have already uninstalled and reinstalled the plugin multiple times, cleared the browser cache, used Incognito mode, and tried different browsers (Chrome and Edge), but we still experience the same issue.Please advise.

I want a checkable object. I see one in the Basics in Lucidspark course canvas that I am working on. See it highlighted below. Please tell me how to recreate this checkbox object. The pencil icon controls the default from unchecked to checked. 

I shrunk my text significantly in a row of shapes and was hoping that the shapes would auto resize smaller to fit the shrunken text. On another post, a support team member said that lucid would recognize significant changes in text and reduce shape sizes automatically but not small changes. (See screen shot) - you can see the text size was reduced significantly yet not automatic shape resizing took place.I asked chatGPT if there was a setting to make shapes auto resize smaller when reducing text size...It said go to properties panel → text settings →  (text fit, resize options, or text behaviour), however i could not find “text settings” anywhere in the properties panel.I then provided a screen shot to ChatGPT and it said the following which opened a whole new can of worms. ChatGPT “You are NOT using Lucidchart’s standard editor” You are in the Lucidspark-style editor inside Lucidchart, also known as the “Canvas View” for Lucidchart Cards/Boards.This interface does NOT show the Style o

This article indicates a text (.txt) file can be uploaded to bulk create sticky notes.However, when navigating to the hamburger menu in Spark and selecting INSERT, there is a CSV option but no TXT option. (If CSV is chosen, files ending in .txt are grayed out and can’t be selected for insertion.) If a text file is renamed to CSV and the CSV option is selected, Spark imports it but (rightfully so) Spark creates separate sticky notes when it finds a comma in sentence. Is there an option to import at TXT file?  

I’m often in a meeting and want to quickly start diagraming something. I don’t want to have to go to lucid home page / dashboard, “new” button, choose blank document. Sounds lazy but I am all about efficiency. Is there a link that I can browse to in a new browser tab that will immediately dump me into a blank document in my library? I would then use power toys run, or slick run or whatever tool to have a hotkey to start a new diagram (launch this link) 

why can’t you edit a measurement with a fill in field. this is kinda annoy that i have to move the line to a size i want it to be vs just typing in the measurement.Im kinda disappointed that a simple feature like that is not on the tool

I’m trying to learn from this template about how to create an org chart with my own custom analytics. I’m having a hard time figuring out how to create my own custom table like the one shown here.    Is there an explainer page that shows how to create this dynamic table, and the calculations that go into it?

When displaying a smart table within a lucid chart, my team filtered on a “Required” field that has two values: Yes and No. When the filter says Contains “Yes”, nothing was filtered out. Two separate users attempted this filter with no success. 

Hey there, I sent out a LucidSpark to a large group of stakeholders, and had Show authors and Show author names toggled on for collaboration and am still getting sticky notes with no names associated.How do I figure out who wrote these stickies without manually writing all of my stakeholders and asking someone to claim them? How do I ensure no stickies get made without name association when I’ve already turned on all these settings and the LucidSpark is only available for people within our org?

Even when marker is toggled on, it does not appear on the timeline. This looks like a bug or am I doing something wrong? 

My team accesses a whiteboard from their phones many times in a day. For the past 2-3 days a published PDF (that has been operational for many months) is no longer readable via safari on iPhone.  Publishing a new link works for a few hours and then encounters the same issue. The browser tries to download the pdf but the progress bar spins infinitely. 

I have been attempting to add Lucid to a Canvas assignment like so: I selected a template for students to use that I created in lucidChart. I then get this error: Any suggestions are appreciated!Christina

Hello, I’m an author currently writing a book and plan to include diagrams created using Lucid. I’d like to confirm whether I’m permitted to use Lucid-created diagrams in a commercial book (both print and digital).Additionally, does Lucid offer an affiliate or referral program for individuals? I would like to include a link in the book so that readers who purchase Lucid through that link could be attributed to me.Could you please clarify: Licensing requirements for using Lucid diagrams in a published book. Whether an affiliate or referral program exists, and how to apply if so. Thank you!

Hi, main manu/bar (at the top, over de grid, horizontal) has just gone out!I have tryed to get it back, unsuccessufully.I cannot use undo option! Please urgent help!Thanks

Is it possible to filter directly in Lucidchart? We are able to create separate org charts on tabs when importing and selecting “Create separate org charts for each: ___” but it would be helpful to be able to filter in the entire organization org chart for specific fields, rather than looking across each tab. There is the Expand/Collapse setting to view levels, but that is not always the only filtering functionality needed when viewing the org chart. Appreciate any guidance on how to filter in Lucidchart. Thank you!

Hi, the Music on the Lucid Timer is not working for the other collaborators on the board. Only the person who starts the timer can hear the music.