Product Questions

I have a google form that feeds a google sheet. I have integrated the google sheet into a lucid chart flow diagram. What I am dreaming of is for the lucid chart diagram to be built with the data filled in for the new row/entry. Or take a template diagram and build a copy with the new data.. is this possible? 

What does "fully locked" mean? I know how to lock shapes and layers. I'm using a template that someone made but I need to unlock to add titles to my swim lanes ... I see a red padlock with the annotation "fully locked" and I don't see how to temporarily unlock.

I deleted a box on the flowchart by mistake.  I was able to recover it but lost the comments. Can I get thos back?

Hi there I'm trying to describe quite a long process in BPMN with 6 vertical swim lanes moving down through landscape A4 pages.  I've put my swim lanes on a master page and can use that method to see them on all pages I make.  However if I create the new pages and apply the master I can't drag a connector between pages.  If I use the suggested method of carrying on a flow between pages which is to use auto-tiling I can connect my flow but not apply the master page on to the automatically created pages.   Is there a way to do both?  Thanks Maya

Hi I previously asked if a SharePoint List can be used as a source for data like an Excel spreadsheet can. The answer received from Abby S (https://lucidchart.zendesk.com/hc/en-us/community/posts/360070360351/comments/360011171511) referred to a product called Smartsheet which was not what I was asking about. Can you please tell me if there is an integration with SharePoint and in particular with SharePoint Lists. Regards Maurice

Hi I want to add company logo's to an org chart. I need to resize some of them so that the entire logo is visible. How do I get these logotypes inserted with the right size and rightly centered?   D.

Hi   I'm new to the wonders of Lucidcbart and am very impressed. It is wonderful for the visually orientated like me. Is it possible to use a SharePoint List as the linked data source? Regards Maurice 

I want to make changes to a document without affecting the original. But when I make a copy and begin changing things the old original document still shows up underneath the changed portion (but slightly grayed out). The problem is that this even shows in presentation mode and makes my new work unreadable. I appreciate any help. Thanks! 

Every time i move a box around i get a blue dotted line in all directions. it shows the distance in units. its very distracting. how can i turn this off.

Hi   I am a premium user for more than 6 month and I had a nice experience with you. Today I can't add almost any shape to my diagram. the application says that I have to upgrade to use the premium shapes. My package is "Basic" package and it should include unlimited shapes. I have used the shapes before and now I can't finish my task with a tight deadline. Please help fast. Thanks!  

Facturacion Buenas tardes completo los datos de mi tarjeta de crédito pero la página no la reconoce y no puedo actualizar mi licencia. Quedo atento a sus comentarios. Good afternoon I fill in my credit card details but the page does not recognize it and I cannot update my license. Stay tuned to your comments.  

Hi recently I subscribed and joined a Team. Now i need to left the team and I asked to the Admin to remove me. He performed the change following the guide: https://lucidchart.zendesk.com/hc/en-us/articles/360028596311-The-Admin-Panel-User-Management#collapseSix But from my configuration I can see under "Your Team" that I'm still into the Team and i can't do any change. moreover seems I lost the option to control my subscription for example the unsubscribe option is missing (I was thinking to perform a unsubscribe/subscribe actions to solve the issue...) How I can solve this problem? Thanks  

Org Chart template line attributes question

Hi I would like to upgrade my account to Premium (it should already be part of a paid organisation). How do I do that? Thanks Toki

Hola contraté una suscripción individual anual que ofrece más de 750 plantillas sin embargo entre las que tengo disponibles solo aparecen 200 posibilidades.  Por otra parte necesito modificar las preferencias que marqué al registrarme como usuaria para tener acceso a nuevas recomendaciones de plantillas pero no visualizo esa alternativa.  Agradezco la ayuda y quedo atenta a su respuesta  saludos.   

I noticed when I shared the document as public link to others. even though hide layer works perfectly fine for me(if I login and open document) but when anyone click public link all layers are shown up. the hide layer is not working for the document shared by public link. any ideas?

Hi i have created a document more than a month back & added multiple pages to it. this morning i added a page worked on it and downloaded the diagram.  Hours later i logged in my account and the document is empty only one blank page is there ! Checked the Trash and nothing is there! How can this be recovered?   Thanks   

Is it possible to move a full row / column from a table or even copy and paste one into a different part of the table?

Hello I am currently trying to run a calculation in a chart that is on a single page but using many layers. Basically what I want to do is sum the value of all the shapes on the visible layers. What I have done at this point is assign values to all of the shapes in each layer (not all but all the relevant ones) then at the page level I retrieve all of the values using =CHILDREN."Value" and getting an array.  The array looks correct however it is returning the values of the shapes that are currently in layers that are hidden. Is there a way to return only the visible shape values?? Perhaps with conditional formatting or using certain IF statements with an identifier?  Please help!! Thanks :) Michael

This is a very basic question I am sure. But in the "Detailed Work Breakdown" template there are legend boxes that indicate work that is about to start in progress and completed. I have no idea how to create or edit those. Can someone help me with this? Thank you1

Hi is there any possibility to export a FlowChart done on Lucidchart in a format compatible with Bizzagui? We have a Client you want the documents on Bizzagui and we prefer work with Lucidchart.  Best Regards  Marianne Oelker

I made up a organizational structure.  When I print the document the complete middle of the document doesn't print

Hi Team  I accidentally deleted my Final Org chart.  It shows up in Trash. And there is a restore option popping up but i am unable to restore it. There is nothing happening when i click restore. Can you help me out. Thanks  Manju

I'm able to import my objects from Salesforce but I'd like it to follow the same styling that is in the "ERD & Data Flow" template. I only want to see object names and relationships but not fields. Once I import I can't seem to apply the template styling or remove the PK field.  Thanks Desired format: Actual format: