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Product Questions

Ask questions, get help, and share tips about Lucidchart, Lucidspark, and Lucidscale key features, such as data visualization, org charts, shapes and lines, conditional formatting, and much more.

  • 5,895 Topics
  • 14,893 Replies
5894 Topics
Jacob
Jacob
asked in Product Questions
Change color of math equations?

Is there a way to change the color of the math from the equations library?

962
pashootan
Promethean S
Promethean S
asked in Product Questions
Can you add a pop up image when you hove over text/shape in Lucid?

Hi Is it possible to have text/shape link to a pop up image?  For example if i want to show an example of a fault in a photo  i would like to hover over a fault text then see what this fault looks like.   Hope this makes sense. Currently I like to an additional page just would like this more streamlined. Thanks Adam  

201
Promethean S
JUSTIN A
JUSTIN A
posted in Product Questions
connecting shapes more like Visio?

I'd like to use Lucidchart for more tasks relating to connectors wiring circuits etc.  However I'm struggling with the connecting shapes.  I would like the connections to be more like Visio with defining connection points and having wires to a 'bump' when they cross.  At present my connections are not very neat and tidy and the routing of wires is not well behaved.  Any suggestions on how to make the behavior more like Visio and including the 'bump' feature where lines cross? Cheers J - 

80
JUSTIN A
Ovidiu R
Ovidiu R
posted in Product Questions
Link multiple rows Google Sheets

I like how a Org Chart is linked with Google Sheets I also watched the video and read the article "Link Lucidchart Diagrams to Spreadsheet Data" I know how to map a Google Sheet row to a Shape and work with Shape Data. I'd like to understand how I can generate a full chart with Google Sheets. The task is the following. I want to do a network diagram. The inventory will be kept in Google sheets  I want to put for example servers in a container printers in another container As I add a new row to the Google Sheet I want automatically a new shape to be added to the container as I refresh the data.   Let's say that I have 2 SWIM LANES one with servers and one with printers. If I add a new printer in Google Sheets it should appear on the chart automatically on refresh. Thanks.

90
Tate S
Dennis P
Dennis P
posted in Product Questions
objects are inverted

objects are inverted

30
Abby S
Robert M102
Robert M102
asked in Product Questions
Moving swim lanes distorts connectors in Lucidchart

I have a large and complex chart.  I'm using swim lanes to keep things organized.   When I move a swim lane left or right some of the connectors/lines move some seem anchored to the background   Before moving the swim lane:     After moving the swim lane.  Most everything moves except some of the anchor points of connectors remain stationary.:  

380
DGray
Alex S101
Alex S101
asked in Product Questions
Max number of pages in a Lucidchart document

Hi Is there a maximum number of pages that a Lucidchart document can hold?

320
Alex S101
mery
mery
posted in Product Questions
level 0 DFD APA referencing

Hi I had drawn a level 0 Diagram Flow Chart using Lucidchart. once I finished drawing I copied then pasted it to microsoft word 2016 It appears good as I expected. The questiona are should I consider Lucidchard as a computer software? if so who is the license holder? how do I write it down into APA referencing style? I just want to make sure that I do the right things Thanks

80
Abby S
Jafar H
Jafar H
posted in Product Questions
DataBase notion Crown's Foot Question

Hi   DB design notation supported by LucidChar.  Does it support Crown's Foot? 

20
Abby S
Laura.L.Wilkens
Laura.L.Wilkens
posted in Product Questions
Toolbar scrolls out of view

Every time I click on my diagram or choose something from the menu the diagram scrolls up and the toolbar scrolls out of view rendering me unable to do anything really. I'm on a MAC. First Image shows where I start and how it scrolls diagram down and toolbar out of view. This forces me first to scroll back up to the toll bar but the diagram doesn't scroll with it.F

70
Laura.L.Wilkens
John S104
John S104
posted in Product Questions
Printing in A3

My document is formatted as A3. When I try to print it only prints in A4  

30
Abby S
Lucas M101
Lucas M101
posted in Product Questions
Version Control/Master References for Custom Shapes Libraries

Greetings  I'm wondering if it's possible to create a "Master Record" for a given shape in a Custom Shapes Library.  Basically my intention is to create a master shape in such a way that once a given shape is updated at the source the changes will be propagated to all (or selectively some) of the shape instances that reference the master from the library (within pages).  My understanding is that copies are made whenever a shape is dragged to a page which does not necessarily reference back to its source once copied.  Is there an elegant solution to this?  Thanks!  

40
Maison W
mathieu.monceau
mathieu.monceau
posted in Product Questions
No google sheet data link in lucidchart android app

Hello It seems that the lucidchart android app does not include the possibility to use the feature of data linking from a google sheet. The menu  I usually see on the computer version on the right does not appear... Is there any other way to make this feature working in the app ? Or when I am using a tablet ?  I have tried to access my account via chrome on my tablet but  it does not work too...   Thanks for you help. Regards Mat

40
mathieu.monceau
Myles B C
Myles B C
posted in Product Questions
Family Pedigree in Mind Map

When building the family tree my horizontal line are not 90 degrees with the connecting vertical lines. How can I correct this and make my chart look professional?

60
Abby S
Kaitlyn D
Kaitlyn D
posted in Product Questions
How do I import one of my Lucidcharts onto a Prezi presentation?

How do I import one of my Lucidcharts onto a Prezi presentation?

280
Andrew D
C
Cornelius C
posted in Product Questions
Printing default settings

The page tiling is worthless when you cannot set the default print options to be align to the top and letter. Is there a way to set defaults for the print screen?

70
C
Andrew C102
Andrew C102
posted in Product Questions
Keyboard shortcuts with smart keyboard for mindmap not working (latest iOS iPad Pro)

When creating a mindmap the keyboard shortcuts for tab/enter/arrows don't work. Are they expected to? When sitting in a meeting/conference session using my iPad to take notes & map out ideas is an ideal use case instead of taking a full sized laptop. I find mindmaps to be a fantastic use case for this scenario & having it work in Lucidchart would be ideal.

60
Annika W101
David D106
David D106
asked in Product Questions
Edit object dimension in Lucidchart without dragging

Is there a way to edit an object's size in Lucidchart without dragging?  For example I would like to change a door size to be 24" wide.  This is sometimes difficult to do by selecting and dragging.  Is there a way to select the object and the access some sort of properties editor and then just type in the exact dimension you need?

1861
Andrew D
Elizabeth G101
Elizabeth G101
posted in Product Questions
trying to add new employee

I followed the instructions below to add a new employee. When I clicked on the red + sign to add a new employee nothing opens up on the canvas or on the left side panel. The employee's box where I clicked on the red + sign disappears.

50
Andrew D
Sherri Bush
Sherri Bush
asked in Product Questions
Can you filter and org chart in Lucidchart?

When filtering an org chart for example by a department is there a way to export that filtered org chart to a new org chart.  Often I will need to tweak an org chart for just one department and it would be easier if I didn't have to create it separately. 

241
Sherri Bush
Rares P
Rares P
posted in Product Questions
I tried to cut and paste something and all the formatting is gone.

How can I see versions of my work in Lucid Chart? CTRL+Z is not working.

50
Rares P
Philibert C
Philibert C
posted in Product Questions
Who's the Team Owner ?

Hello CommunityDue to historical reasons we lost the answer to "who's managing the team account ?".Some of us are in a named team and we don't know who has the management team access.How could we recover this information ?Thanks for your help & advice.PC

10
Paula C101
Heather C102
Heather C102
posted in Product Questions
Google Drive; Cannot zoom or add to Google Dos/Slides

Hello Lucidchart I am having difficulty with my system integration with Google Drive. LC and GD are synced. I can view my charts however the images are very small and nearly unreadable. I cannot zoom in or zoom out. Can you help me? I can't add the image into Google Slide or Doc by clicking the [+] image either. This is obviously user error. I started this integration today. HC

60
Abby S
Kristine B
Kristine B
asked in Product Questions
Can't find cardinality or ordinality lines in Lucid

Hi I'm unable to change the lines connecting entities to cardinality or ordinality lines. I already tried clicked on the arrow head drop down and the line drop down but they didn't give me those options. See attached. Can you please help with this?  Thanks    

442
Kristine B
Jere C
Jere C
posted in Product Questions
Circles with wedges or freehand pie charts

I have found the widgets tool and the pie charts.  But there are only two wedges and I need to be able to generate multiple wedges of adjustable sizes and then to label them.  Can I do this with Lucidchart?  I hope so it would make the current design task much easier...

140
Jere C
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