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Product Questions

Ask questions, get help, and share tips about Lucidchart, Lucidspark, and Lucidscale key features, such as data visualization, org charts, shapes and lines, conditional formatting, and much more.

  • 5,615 Topics
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5615 Topics
Louis A
Louis A
posted in Product Questions
Importing ERD from SSMS - Using filters to select PK's

How can I filter out Primary & Foreign Keys only for each table when importing an ERD from SQL Server Management studio? When I import to Lucid chart I get all the rows for each table which of course is a nice to have feature but I need to display only the PK's & FK's for each table as the database is quite large and the other fields are not required. If someone knows if there's an option to filter shapes to show only PK's & FK's instead of manually delete each row 1 by one would really be appreciated. Regards Louis

121
Tate S
6 years ago
Jeffrey D
Jeffrey D
posted in Product Questions
Increasing fonts to an existing diagram while maintaining the orientation of connecting lines

I have an existing diagram which takes up 4 pages.  I need to switch the font size from 6 to 12.  Upon doing so while the box size will change the entire orientation of the diagram is lost - including connecting lines. Question - is there a way to make a global font change WHILE maintain the integrity of the diagram design.   Thank you

11
Abby S
6 years ago
Art101
Art101
posted in Product Questions
Moving shapes from page 1 to page 2

I am using a basic chart like a mind map of "to do tasks" when I complete a task or tasks I would like to move them to page 2 as completed. I have searched help and youtube and have found nothing that works.

71
A
6 years ago
H
Hugh K
posted in Product Questions
Where is the export option in the Toolbox?

Hi I'm new to LC and I don't see the where the Toolbox is.  Is it the gear next to "Shapes" on the left?  When I select that I get a lot of options but no export.  Can someone at LC please share a more detailed explanation for how to do this: "To export your entire page: In the Entity Relationship shape library found in the Toolbox click “Export.”" Once I can find the export option I think I'll be ok but I don't see it. ThanksHugh

171
Tate S
6 years ago
Kelly
Kelly
posted in Product Questions
Contact Role Feature

In the "Sale Account Map" template it has this feature called "Contact Role" which color codes certain individuals based on their role.  Is there a way to do this in the org chart? I am trying to create a donor prospect map and would like to color code certain individuals the way the Sales Template does..   Thanks!

41
Paula C101
6 years ago
mappingtodos
mappingtodos
posted in Product Questions
for those that uses lots of software

looking for this software:   1. you can type text anywhere on the screen2. you can dragdrop those text around3. but they do overlap with each other (on top of another)4. the text also auto-snaps to the nearest text if it's very very close to each other5. you can make lines from one text to another text6. the lines always has labels/text on top of the line7. so when you make the line you can always type text on top of the line8. the lines would change to a specific type of line based on what text is connecting to what text9. for example say **text box 1** is one type of object that you have set it to10. & **text box 2** is a diff type of object you've set it to11. then the line connect text 1 to text 2 would change to 'this is why' line12. all 'this is why' lines are the same colour13. non-scrollable/expandable (software prevents you from expanding the space in horizontal or vertical directions by simply not having that feature14. you can set a main text box or area as the desi

12
A
6 years ago
Julian C
Julian C
posted in Product Questions
Is it possible to limit permissions?

I create a wiki page in confluence. I add a Lucidchart diagram to that confluence page I restrict access to the wiki page so that other people can only view it. Despite this anybody who can view the page can edit the Lucidchart diagram. if I make a network diagram I want to have the option of it being view only for others.  I don't want somebody else accidentally making changes. if there's any solution to this I would absolutely love to hear it. Thanks so much! — Julian

31
Paula C101
6 years ago
Meng S
Meng S
posted in Product Questions
Linking shapes

I want to create a shape (target) that links to another shape on a different page (source) in such a way that if the source shape updates (say the text inside the shape updates) - the target shape on the other page updates as well.  This is so I can update the contents of the shape once.  How can I do this?  Please keep in mind I'm not trying to link data from an external spreadsheet.  If this is not a feature can you let me know and help me submit it as a feature request?

41
Andrew D
6 years ago
SVMS
SVMS
posted in Product Questions
LINK 1 EMPLOYEE TO 2 EMPLOYERS

I NEED TO SET ONE EMPLOYEE TO 2 CEO'S  

11
A
6 years ago
labst
labst
posted in Product Questions
Business Org Chart executive secretary function

When using the business org chart template cannot get the executive secretary function to work as in the documentation. Thanks

31
Abby S
6 years ago
ctn
ctn
posted in Product Questions
Shapes sought

I am seeking a "u" shape to make a rainbow-like venn diagram. I don't see the ability to put in other shapes everything has hard lines.   If you could assist.  Thank you C    

01
Megan W101
6 years ago
Maureen J
Maureen J
asked in Product Questions
Can't change the color of this shape

Hello I need to change the color of the shape below (looks like a sheriff's badge). No matter what I try I'm unable to change the color. What am I doing wrong? Whenever I click the bucket icon to try and change the color I select the new color but nothing happens. Can anyone help?

551
Abby S
6 years ago
Pavla K
Pavla K
asked in Product Questions
Permission to use diagram for academic purposes

Hi I read the Terms but I couldn't find any information regarding the permission to publish a diagram I created. I am writing a master's thesis and I would like to use some of my diagrams in the text. Can I do that? Could you give me link to some document that permits this usage (for academic purposes)? Thanks! Pavla

235
Megan W101
6 years ago
Timini L
Timini L
posted in Product Questions
Changing the size

I need to make my chart 24” x 36” for a school project how would I do this?

31
Maison W
6 years ago
April
April
posted in Product Questions
Consistently printing out regardless of how big flowchart is..

I have 3 pages that I need to print out and each flow prints out differently/sizes. I need them to be relatively the same size so I can submit them to my management team for review. Please advise. 

21
Abby S
6 years ago
Projects F
Projects F
asked in Product Questions
Is there a way to change my existing flowchart from horizontal to vertical in Lucidchart?

I have just created a flowchart in Lucidchart and realised that it is very long and unwieldy. It would be much better with the swim lanes going vertically rather than horizontally. Is there a way to do this without re-doing the whole diagram?

3901
Paula C101
6 years ago
K
Karen C102
posted in Product Questions
How do I bold individual words?

I am trying to bold individual bullets in a text box.  I do not want to bold everything in the text box. Thanks.  

31
Maison W
6 years ago
Jeanne S
Jeanne S
posted in Product Questions
Standard logo on each page

 Hello - I'm working on an Org Chart and I want to create a master template stamped on each of the pages with a company logo. Some of the pages of my org chart have different scaling to fit on one page but the logo is never on the same page on each of them and I don't know how i could standardize this. I am not able to find anything. Like in powerpoint your solutions for master say it's it is like but isn't. How can I achieve this with a different scale on each page?

31
Maison W
6 years ago
Katherine T101
Katherine T101
posted in Product Questions
Configuring all team members' diagrams to be saved in our Google Team Drive

We have Team Drives here at my company.  I would love to be able to have diagrams saved to our team drive rather than to my drive.  Is this possible? 

11
A
6 years ago
HR_KRBL
HR_KRBL
posted in Product Questions
Will I be able to download all the charts in pdf and png formats after the subscription ends?

Will I be able to download the  charts in pdf and png formats after the subscription ends?

21
Megan W101
6 years ago
Randy M
Randy M
posted in Product Questions
Import ERD from IBM DB2

I'm looking for a query to run in an IBM DB2 DMBS in order to import the ERD.

62
Chris V101
6 years ago
Jim C101
Jim C101
asked in Product Questions
How to use images in Lucidchart for an IT House Analogy

Hello I need to put together an IT Security program as described by a house analogy. Is it possible to get an editable house image for something like the attached where I can describe the various pieces like the foundation etc. to put together for upper management? Thanks! Jim

131
Tate S
6 years ago
Laura N
Laura N
posted in Product Questions
When a document is shared why doesn't it show in my files?

Hi I had a co-worker share a document and I can open it just fine but it won't show in my documents. I tried file > Save as but it still didn't save to my documents. How do I save the file into my documents so I can manage it going forward? Thanks for your help. Laura.

45
John T106
6 years ago
lulu
lulu
posted in Product Questions
Editing Org Chart Template

Hello I would like assistance in editing my current document. I used a company org chart template which looks very nice however I need it to differentiate the levels more between President EVP SVP VP ect. For example we currently have our President overseeing the EVP SVPs VPs ect. all at the same level which is not completely accurate because the status of their positions is different. Furthermore we would like to place the EVP under the President but branched out to the side under him to show that he is next in command but not showing that everyone else reports to him because they do not. I hope this makes sense but if it doesn't please let me know. Thank you Lulu  

21
Abby S
6 years ago
Sebastian W
Sebastian W
posted in Product Questions
Ebenen am iPad

Hi weiß jemand ob man in der iOS App auf dem iPad auch Ebenen ein- und ausschalten kann? In der Web-App geht das ganz prima aber auf dem iPad hab ich die Funktion nicht gefunden.

01
A
6 years ago
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