Product Questions

Hello.   I imported a file to use for one of your template org charts.   1) the supervisor's name does not appear at the top. My chart only list the individuals. How can the supervisor appear with their direct reports.  2) I have a few departments with a lot of employees all showing up in one row. How can they be place in multiple rows.

Hey there I've been using Websquence diagram for a long time (https://www.websequencediagrams.com/). This tools is really easy to create and most of all maintain sequence diagrams through a special and simple language. Exemple : title My diagram Alice->Bob: Authentication Requestnote right of Bob: Bob thinks about itBob->Alice: Authentication Response I wanted to know if Lucid had ideas about integrating this kind of feature so we can get the best from the wonderful rendering of Lucid and the powerful language of websequence diagrams. Cheers Etienne

Previously when using a rounded arrow it would automatically display a "handle" at both the start and endpoints of the arrow allowing for modification of the arrow track while maintaining a smooth consistent curve. Now the handles do not appear automatically. I have to drag on the center point of the arrow to get the handles to appear. The problem is that this creates three handles the two at the endpoints and one in the middle. This makes modifying the arrow while maintaining a smooth consistent curve by using the endpoint handles very very difficult and the result looks awkward and hand-drawn. How can I have only two handles on my rounded arrows as previously? Many thanks in advance for any assistance.

Can I re-colour an Icon or Imported SVG?If not can we add that to the feature requests!

Seems like this functionality is only available on the web unless I am missing something?

I use lines to represent integrations.  Is there anyway to add a link to a line so that it opens another diagram?  Id be happy with just popping open a note.  Lines represent an entire workflow that I would like to explode into another diagram or provide more detailed information about.

My manger set up a team separate from our corporate account. She sent an invite but I'm getting this notice   "Your team admin has prevented you from joining another team."   How do I get my account taken off the original team?  

Today there was a $1.00 debit on our checking account from Lucid Chart Com South J. I have no account with you and have not signed up for any trial. I find it disconcerting that you have access to my account. Please respond to this ASAP.

Hi    I am using conditional formatting with text labels showing some status and date text in an icon on the element. In some cases the text is trimmed.  The text is too long then I guess.  But in fact it is only 6 characters long which imho is not all that long and dates and many statusses have longer labels.   Is it possible to change the length of the label?   Sara

I feel like I'm missing something but not figuring it out. I'm importing a lot of network hardware stencils... they look like this [screenshot] I need a label to go with them when I place them in my diagram for easy identification. But I don't see how to get a text box automatically generated with the stencil's name or at least how to copy and paste the stencil name into a text box. Is there really no way? 

Is there a way to select multiple or all drawing tabs to perform a common function such as "Zoom to Page"?

Hi So I'm trying to use Lucidchart for Venn diagrams with applications in categorical logic.  So if we start with three partially overlapping circles labeled A B and C in the standard triangular arrangement we have four regions in the middle of the diagram where the circles overlap. Each overlapping area depicts the intersection of the different sets A B and C represented by the circles. See: (document URL removed for privacy and security) In the bottom Venn in that document what needs to be shaded in is the ellipse in the bottom center of the three circles representing the intersection of the bottom two circles B and C. How does one select _just that area_ for shading? And similarly with any of the other four regions where the circles overlap? Also does anyone know how to get other character sets for text in Lucidchart? I need mathematical symbols like an upside-down "U" for "intersection." Thanks kindly in advance David

Boa tarde Estou tentando cancelar a minha assinatura mas não tenho essa opção no menu. Tem somente Encerrar Conta com dois botões um para confirmar e outro para aceitar uma oferta de 1 mês grátis. Quero cancelar temporariamente a minha assinatura. Como fazer?

I was given access to a process flow a vendor asked me to review.  I wanted to add comments and questions in the flow but when I selected the comment function (") the system prompted me to upgrade for that functionality.  I upgrade to the individual account but still cannot access this feature.  Please advise. Thanks.

When I drag a shape (like a text box or a square) and drop it on my canvass it drops in at such a super small size that I cannot even adjust it without zooming in to 400 percent .  This is annoying and slows me down. Is there a way to drag shapes on large enough that I don't have to zoom in to be able to grab their corner and expand them?  Thanks!

HiI've created a master template in a document which succesfully applies each time I create a new tab. However if my diagram goes outside the contraints of the first page of that page the template is not applied and I have to manually copy the headers and footers. Is there a way to apply the master template to each page of a tab?  Kind regards Dom

Hi - On the iPadOS app resizing an object doesn't maintain it's aspect ratio like the web version. I've tried holding shift while resizing and long pressing as well can't seem to find any way to maintain the aspect ratio while resizing an object in a document. Is this feature present in iPadOS?

Hi  for some reason i can't change the password or email. I found out might be from old password characters as it shows this error when i clicked change.   Here is my old password: i wanna change to my new email if this password problem is solved from your end. from (email-address removed for privacy and security) to (email-address removed for privacy and security)       Here is link to the error. and photo attached(same image) (link removed for privacy and security)

I have been using lucid chart to do a diagram and have uploaded a few pictures with no issues. however now when I try to upload any kind of image regardless what it is saved as the image will fail to load. Is there a finite number of images you can put into a chart even if this is a paid-for account? or is this some error?

Please help me retrieve my previous files. I have a meeting tomorrow and new to retrieve my files. 

Hi  I'm having the hardest time resolving this line skipping when I am placing text in a shape. Please help!

Is there a way to create an array of a shape from a single selection without copying and pasting several times? ThanksJeff Humphry

Is there a way to take a portion of an expansive chart and put it on a slide? Or can you only put different pages on slides. I have a perpetual canvas and only need a portion of it to go to the spreadsheet. How can I do that?

I am looking to build a mindmap that looks like this: If I arrange the mindmap to look like that then add another element I get this:   This is a small example. At scale I get something unusable that looks like this. Please help!

Hello! Our Jira Cloud - Lucidchart integration is not working properly. I have visited the integration settings and ensured everything is connected up. I get the message that everything is ready to go. However when I open a Jira issue I receive an error message. See attached. I contacted Atlassian about this but they said it appears to be a Lucidchart issue.