Product Questions

I imported the ios mobile app shape now I want to insert an image to size automatically within the IOS screen.   What tools and steps can I take to do this simply??

I was using lucid charts and when I reached the limit on what could be done with the free version so I upgraded to the pay version. It saved and closed the floor plan I was working on. When it reopened it had grouped work I had done and it now has a yellow lock stating it has restrictions on who can work on it. I am the only one working on it and paid for the solo package. How do I remove this yellow lock so I am able to make and regroup the floor plan? Currently I cannot copy the layout because the yellow lock is stopping me and it isn't clear how to remove it. I also confirmed I am logged in and tried closing and reopening the project. The program also started lagging a lot when it reloaded after completing the payment.

I have an existing PPT org chart and would like to import that into Lucid. Is that possible or is there an easy way to do that?   Thanks in advance! Claire

I am not able to add space in actors name for example if I write Alice simon -> Bob mark this gives me error Also is there a way I can use diamond shaped symbols representing actions

Hi There is an issue is the PDF export function. When I customize the export area (Custom Crop) it does not export the desired area but instead the top left corner of my workspace. This has been happening for a few months now. Can you please fix? ThanksReyna  

How would you suggest I organize a large group under one person? I do not want them connected by reporting lines but just grouped under the one lead. Thanks!

I want to create my entire chart first then be able to select images lines etc. for my layers. Since my complete chart has many images and I am laying it out as I learn more about the project and new images and their connections it would help to lay it all out first then create the layers.  How can I do this?

How do I remove the ERD window list from my view?

I would like to exclude (hide) a layer and then export to PDF without showing the layer I hid.   Is this possible?  

I have enable to show the page grid on the working Area. I have positioned the box inside the page . For example the green box is on the top right of the page.   But when I request it to print it doesnt follow the position correctly.      How to fix that?

Open LucidChart Document Select Jira integration icon on left toolbar Authenticate LucidSpark for Jira through separate tab (I am admin in both Lucid and Jira) Expected: "Import Jira Issues" modal populates issues available to import. Actual: "Import Jira Modals" does not populate issues and displays """You do not have access to the data anymore. Sign in to Jira to get access." Attempting to Sign In an authenticate takes me through the same authentication flow in a separate tab but does not resolve the issue.

Smart containers super useful. But I want to change a container shape and possibly move the fields in the shape. Is this possible?

Google integration is turned on in Slides Gmail etc -  

I get the following error "unable to parse visio file error" when trying to import a vsdx file

Is there a way to add space between list items in a bulleted list?I can add space between paragraphs with formatting but not with a bulleted list. Basically I want each bullet to be single spaced & wrap with the indent as it currently does but I'd like to add 6 pixels between each bullet point to make it easier to read. Please see example below:  

Is there a comprehensive user's guide for Lucid Chart?

I have a large database that is used for many different things--customers billing product details--and would like to create a chart that has a separate table for each sub-schema with field-to-field links between the tabs.EX: my customer schema has 10 tables on tab 1. Table 3 has the FK for Product ID. I want to link that to the Product ID in the Product table on tab 3 (Products).For a smaller database I would just use one chart but this database has 100+ tables that represent the 4 areas (customer product locations and invoicing). I need to show how the data flow works for each area and between the areas so that it can be used by everyone who needs to integrate with the system.

I used to be able to export to PDF from a LucidSpark board and use Custom Crop to get just the part I wanted.  But now when I try it (from any board) I still get the entire board exported to the PDF.  Is the function broken?

I see that you can still view documents after you cancel a paid account but can you still export them to the variety of file types? It also says that you will not be able to edit your documents with full functionality--what capabilities can I expect?

After we click the button from Salesforce the Lucid chart only allows us to make one change before the document locks up. We can still navigate but we can't adjust any of the picklist fields. We noticed that we don't have users assigned to the Saleforce app so wondering if we have the proper licensing. Does Lucidchart need to give us access because we can't find that anywhere on your site.  

I am interested in putting up a presentation on our website as an education tool. Is it possible to embed a presentation on a website and have a user (not a Lucidspark member or member of my team) click through a presentation on the website? 

Hi there  I want to create a basic floor plan where one of the walls must be excatly 22 metres long. I need to know how can I set up excact measures because if I use "drag functions" the lenght is 221 metres or 219 metres (i am not able to have 22 metres).   Thank you for your help. Radomir

I added an editor to an org chart but they seem to only have permission to view the chart. They can't move people around add or delete. Am I doing something wrong? 

Hey! I am trying to export a Gantt chart to Excel I went to Download as CSV of Shape Data - I did get the shape data in the CSV file but not the Gantt chat :-)  How do I transform it from "data-info" to a real chart?   It's quite urgent.    Thanks!

Good day  We are planning to purchase 3-5 users. We know that there is a password protected when publising feature for a 'Team' plan.  Please advise if there is a way to set password protection between users of the Team Plan? Meaning diagrams/flow charts created by User 1 for example cannot be viewed and access by User 2 or any other users within the paid Team Plan. Please advise. Thanks.