Product questions

Hi!So I connected my HR Team Database to Lucid chart to create and maintain both my org chart and my team directory, but for some reason my sheet isn’t syncing at all to my lucid chart. So far I’ve tried:replacing my dataset 4 times clearing my browser cache and then re-opening disconnecting and re-connecting my google sheet AND google drive integrations restarting my computerIs there something I’m missing? Please help!

Lucid automatically adds “http://” in front of a link, but I am adding a link to a shared server and filename which starts with “\\”, instead.  Adding “http://” makes it invalid. How do I avoid this ‘helpful’ feature?

tried exporting to various options: pdf, png, png-transparent, svg, etc.It says “generating file”, but then an error shows up “An error occurred. Failed to download”.error message​​​​​ 

Hallo zusammen,ich möchte Lucid hauptsächlich zur Prozessdarstellung nutzen und innerhalb des Systems verschiedene Verlinkungen erstellen.Ist es möglich, einzelne Prozesskästchen bzw. Prozessschritte in anderen Prozessen zu verlinken? Idealerweise so, dass Abhängigkeiten sichtbar werden.Besonders interessant wäre für mich eine Funktion, bei der ich eine Art Beziehung zwischen Prozessen herstellen kann. Wenn sich beispielsweise in Prozess A etwas ändert, sollte ich einen Hinweis oder Alert erhalten, dass Prozess B überprüft werden muss.Gibt es in Lucid eine Möglichkeit, solche Strukturen ähnlich wie eine Datenbank- bzw. Abhängigkeitsstruktur oder vernetzte Prozesslandschaft darzustellen?Vielen Dank für eure Erfahrungen und Tipps!EnglishHello everyone,I would like to use Lucid mainly for process visualization and to create different types of links within the system.Is it possible to link individual process boxes or steps to other processes? Ideally, this would allow dependencies between

For the past two weeks, I have been unable to create any new docs, as Lucid is showing I am offline (photo attached). I confirmed my subscription is active. This occurs on my laptop whether on VPN or not, and in all browsers. I have cleared out cache / cookies with no resolution. I am able to access Lucid on my iPhone via my home WiFi (same network that I have a failed connection error on w/laptop). Any ideas on the fix here?  

I am looking for help to format text within a cell.  I haven't found a way to add line breaks when entering text within a cell.  I seem to have this option when using a text box but not when adding text directly into a cell.  I am forced to add single spaces until the word wraps to the next line.  This makes it difficult to use bullets or numbering within one cell.  

Using Shape Options > Rounded > 0 px, the corners of shapes can be changed from rounded to sharp.  This feature should be available with lines as well.

Distribute your process documentation across your digital ecosystem with embedded repository documents! Repository documents can now be shared through a variety of Lucid integrations, allowing you to keep crucial documentation together and efficiently distribute sources of truth within the systems where you work.  Embed repository documents in ConfluenceThis feature is only available to users with the Process Accelerator add-on.To embed repositories, a user must be assigned as an accelerator manager, repository owner, or process owner. When embedding, users with a Process Accelerator role can define the embedded document access level by choosing between comment or view-only permissionsRepository docuemnts can be embedded in the following third-party systems:  Confluence Cloud Confluence Data Center Jira Cloud Jira Data Center Microsoft Excel & PowerPoint SharePointRepository documents can be created in Lucidspark or Lucidchart. To embed your chosen document, make sure to select the

Just curious if there is any way to auto resize all rows in a smart table?  I have a table and the auto resize doesn’t seem to do anything for the size of the rows at all.  When I create my table it’s about 3 times longer than it needs to be as a result and thus far the only way I’ve found to resize the rows is 1 by 1 which isn’t ideal.  

The thumbnails for icon and images no longer work after what I believe was the update to power them by the brave browser. They simply show the default web image icon which makes my favorite feature of lucid unusable. 

Hi I'd like to use the cards from org charts in other diagrams. For example when creating meetings in LucidSpark I'd like to paste in the attendees from our org chart. Org charts don't seem to act as real diagrams and shapes. Is it possible to copy and paste these as LucidChart objects so that they just become shapes that can be dragged around diagrams? The SVG export might be one way - but it doesn't then seem possible to reimport the SVG easily.

When I try to publish a document that has been approved, I get the error messages “we couldn’t publish your draft due to an error” and “something went wrong, please refresh the page”. Has anyone come across a similar message? I’ve tried refreshing the page and publishing in a different browser, but I get the same issue

Hello are you able to manually state what 'tier' members of staff should be. We have instances where different tiers/levels report into the same staff. For example let’s say employee 2 has a higher title/position than employee 3. But both of them directly report to employee 1. How can I display this? I don’t want employees 2 and 3 to be on the same tier.

Is there no ability flip shapes vertically or horizontally in Lucidchart?

I have been exploring the new feature for embedding repo content within Excel.  If I select the “view only” option, the content is embedded without issues.The Edit option is greyed out, which makes sense.When using the “Comment only” option and pressing the Insert button the embed panel becomes greyed out, and it just sits there doing nothing.  You have to find the Lucid control button in the top left corner to be able to delete the panel from the screen, or right click on the panel to do refresh, go through the document selection process again.  2nd time through it looks like its working, but it just sits with the splash screen and the orange progress bar that gets to about 85/90 % and stays there.I was having similar issues with PowerPoint, but after getting something to embed there in View only mode, the next time through in Comment mode works OK. opening the debugger shows this info in the Console after refreshing/reselecting a repo doc, it gets further 2nd time around, but still h

Hi I am using the end point https://api.lucid.co/documents/{id}/shares/users/{userId} foradding access of a document to a user.I run the http request under my admin account and it seems that it works for the document on which I’m the owners but not on the others.Is there a limitation to the owner of the document on that endpoint.

I had a set of shapes that I cut with cmd-x, then hit undo, and when they were restored the layout was completely different than before.Before:After: Not ideal

I've noticed that any time we view a document it creates a new version even though there are no changes.  This makes it difficult to identify the current version of the document. How can we manage read only access even though we have write permissions so we can maintain a consistent awareness of the current document state?

If I am trying to paste a decimal, like 0.0123456, when I try to paste into another shape, the text not only does not appear, but a URL link is generated. How do I turn this function off? “Paste Plain” is not an available option.

What am I missing here... where is the undo function?

Whenever I select > 1 object in a Lucidchart drawing, the Multiple Objects tab automatically pops out from the right side of the screen. I must then click the tab show/hide toggle button to make it go away (to keep my workspace free of your control clutter). This is very, very annoying. How do I make it stop?

What am I supposed to tell people to do? I want to create instructions for teachers so that they can have either embedded collaborative whiteboards in their course, or the individual submission assignment whiteboards(submission type: lucid), and fix them after a course copy. But I’m lost with all the information here on what to tell them. So, the embedded ones, after a course copy they have to create a copy of the board and delete it from the page and re-embed it right? The assignments, they can’t just edit the assignment and re-set-up the external tool with a different whiteboard? They have to delete and re-create a new assignment? is that right? ALSO I am annoyed that when I first tested this years ago, I could set a whiteboard as a “template” in my Lucid dashboard. Then, if I selected that template in Canvas, it would automatically embed a copy of the template. Now, I have to manually create a copy from the template and select that one when embedding otherwise it just embeds the ori

Hi there,Could you please advise whether it is a bug that shared diagram cannot be viewed/Edited by members in Organizational groups? Steps to reproduce the issue:Create a new diagram on Lucid Enable shareable link and leave the org permission with default edit and share permission    Log onto Confluence/Jira and embed the shared link to a  Confluence page/jira ticketExpected result: user (who is not creator of the diagram but a member of the org) can view & edit the diagram on Jira/ConfluenceActual result: The user can only view the diagram on Confluence without edit permission, the user cannot view the diagram on Jira with “restricted content” information. Thanks and regardsHailin

Let’s say someone has requested approval, not realizing they are duplicating a process that already exists, and so the submitted document will never be approved/published.The request gets moved to the “ongoing” queue and there’s no mechanism there for purging that request.  The requesting user in their draft version gets a message to confirm that it’s denied, and the only option they have is to Edit draft.After closing the document there’s no way to remove it from their personal space as the Move to trash menu option is grayed out.   There’s now a lingering request in the ongoing queue that can’t be dealt with and a draft document that can’t be dealt with.  Is there a way to clean this up at both ends, or at least have allow the deletion of the draft document and have that trigger the removal of the item in the Ongoing queue.

see this earlier question for difficulties actually getting a repo doc embedded in Excel in Comment mode - Embedding of repo docs with Comment ability - why does it hang | CommunityWhen you finally get the content embedded, and try and use the Add new comment button, a black popup message appears with the same content, but nothing else happens and there’s no way to add the comment.  Nothing happens when attempting the Attach Debugger menu option.I am the overall Process Accelerator admin, but not the repo/process owner, so it shouldnt be a permissions issue. I also had a non-licensed user try the commenting feature without anything being embedded, ie they just opened a doc from a repo, and same nothing when pressing the comment button.