Product Questions

Hi Lucidchart gurus:) I hope you have all the amazing day. Can you please somebody help me with: How to merge two layers? I have created 1 layer and then made a copy of it (seems now is sublayer) and I have no clue how to merge them (to clean up the mess ) :D Any ideas? (I would like to get rid off Direct Charges and keep only Stripe Connect Niki layer - with all content) Thank you very much

I have built out a full mind map but need to adjust the shapes from pill to rectangle. is there a simple way to do this? I can't find the option to select and change all the shapes the way you can change a line type. I would prefer to not have to rebuild this so hoping there's a simple solution. 

It seems that after assigning someone to be a "Group Admin" on a group they still don't have the ability to modify the group membership.  Is that by design?   Also is there a way to add more than one person to a group at a time?

Hey guys I don't know how to remove the following border from "Message" without erasing my connector. I cannot just select the element with the border and it looks like I can just change the border using the line-width attribute in the control panel. Can somebody help me out?  

What exactly does the setting "unrestricted internal" do?  

When using the Cisco network shapes how can I change the their color from the basic blue?

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I can't find information about how the Google <-> Lucidchart integration works around Shared Drives.  Some questions: Can you create Lucidchart docs in a Google Drive Shared Drive? If so do they have the same access permissions as the Shared Drive?  Can only the users that have access to that Shared Drive have access to the Lucidchart doc? If yes to the first question can you migrate Lucidchart documents from native Lucidchart storage over to a Shared Drive?

When i select all the chart (ctrl +A) it allows me to do it smaller or  bigger but i cant move the whole chart to another position of the page in order to make space. ¿Can sombody help me with this?. Thanks in advance.

Hi I logged into lucidchart only to find out my .edu account was limited to the free program again.I deleted the account since it was old and re-registered with my new .edu email but then I realized there were some personal diagrams I had left behind there. Is there any way I can recover them?

Hello all One of my users is continually encountering issues where they lose access to share worksheets with other members of our organization. We have an integration/authentication with OKTA so we think that it might be an issue where the users session times out and is not readily apparent to the user. Has anyone else encountered an issue like this?   Thank you for your time

Love the accessibility features of LucidChart but I'm stumped by one issue: I have some decorative shapes in a flowchart. I don't want screenreaders to read them--or at least I want the screenreader to flag them as decorative. Is there any way to do that aside from setting alt text?

I'm a sucker for symmetry.  I have a line that is not 90 or 0 degrees; a diagonal line.  I want another line that is a vertical mirror image of that line.  I can't find any way to even find the angle of an existing line let alone change it to a settable angle.  To be clear I don't want a vertical or horizontal line and I want the line to be straight. I suspect that this is not a feature of LucidChart like it is for Visio but thought I'd ask anyway.

To whom it may concern I am a university student studying in the field of Information Technology.During my studies I came across the study of Enterprise Architecture. I have used LucidChart for other courses and I find the template shapes very useful.Does LucidChart provide shapes relating to Enterprise Architecture?Thank youYasuta Kanehara

When I click on accept and edit it does not work and gives a something is wrong error message.   My configuration is lucidspark a different work account and teams is on a different account.  

Adding text in a shape and after using the (automatic) bullet points am unable to create a line w/out bullet point!  Tried everything I could think of and it seems that I have to start with a new shape entirely if I want to create text w/out bullet once I have used it.  Help!

Whenever I download my Org Chart as a .png file there are several lines not showing up.

I am using the Gantt Chart Template and there are only three items in the legend.  I need more like six items/color boxes.  How can I add more?

Please can you let me know what the default session timeout is? Our IT team are asking me and I found an article indicating it is 30 days which they were surprised by so wondered if this is a typo?

some of UML generation tools have reverse engineered features but I can not find in lucidchart. Our team uses Jira and if lucidchart has that feature I would choose lucidchart right away without hesitation. Sync between source code (mostly python) and UML class diagram matters to our team.

How to insert only ONE page from Lucidchart document in Confluence page?

The library of GCP icons is pretty outdated.  Google have an up to date one available at https://cloud.google.com/icons but I can't see a way to import it.  Is there any way to use these new icons without manually creating each one as a new shape and then grouping it with a text field?

Hi. The question is about export ERD to SQL code. There is no “Import.” or “Export.” button to click in the Entity Relationship shape library in the Toolbox as described here: Lucid Help › Lucidchart Help Center › Entity Relationship Diagrams (ERDs). So how it is possible to export my ERD to the DBMS of my choice? TIA

Hello!  I am working on my org chart and it seems the Tab/Enter shortcuts to create new boxes (either direct report or lateral team member) are disabled? Does anyone know how to re-enable it if possible?

Hi I was able to share with my customers to view document without login/register to lucid.Now with new update of sharing I coudn' t find anyway to share my chart without login/register with a person. Link is forcing people to register to view. How can I share a link to view without login to lucidchart app?   Thnkx CG