Product Questions

How can I arrange the layout to fit on 11x17 (landscape) and not have the print so small it can not be read.  Is it possible to drag the reporting staff under in a tier level down rather than across?

I have a need to present same flow chart from different perspectives: a) Description + label of current status. For example: Description: "Create X" with label GREEN (meaning done) b) Step number c) Type (different colour depending on if its related to different features in the system) For this need I decided to use layers. I then take shape by shape and use feature "Copy to Layer". This gives me an exact copy that I then can change colour and text to present from whatever perspective I need. Here comes the question: Whenever I then change size or position of a shape I need to do the same activity for all layers. Rather frustrating. Is thee any way I can link the shapes in the different layers so that if I change size and/or position of a shape that it get automatically changed in all layers?

Since the split of Lucidchart and lucid.app where do my students create a student account so they can access the Lucidpress suite?

Unable to find a created layer when creating a hotspot. Seems like a common issue.

Hello i wondered if it is possible to create a custom shape out of multiple single shapes link data from a sheet row to the group and assign the fielddata to different shapes within the group. I couldn't find a way to do that. I can link the data to the group but can't access it with shapes within the group. Best Fabian

Hey everyone! Title pretty much says it all is there anyway to make the text I type within a single shape in Lucidchart reformat to appear in severeal separate vertical columns like you can do in MS Word for example?  It would be extremely helpful with a project I'm doing.  Thank you all so much for any help you can offer! 

 How do I create hyperlinks to different tabs in my Lucidchart document?  Thanks!

Hello! I have our org chart linked with our BambooHR all works really well.  I need to create a new org chart that details salaries for the entire company (so salary on each person) and then I will be splitting down into teams. I have added a new Employee Field called 'pay rate' which is what the salary is called in BambooHR but its not pulling it through. Any suggestions as I really dont want to have to go through and input everyone's salary individually (and I want it to be able to update the same as the org chart as things will change). Thank you Amy

I need to create a shape in photoshop etc with the ability to adjust fill / line color within lucid chart. I attempted to create an SVG but resizing the shape resizes all of the components of the SVG vs retaining the original 'look'. Does anyone know what the requirements for this is?

Hello team. I have an individual plan. Today I tried to change the user email but I am receiving this message:     Please let me know how to proceed. Thank you in advance.

Need to switch my billing and paid status from my soon to end work email to my private email (which already has a free account associated with it)

Reset link does not work. No matter how many times I ask for a reset link to my email I never get it. Please fix this guys. This sucks

I'm working on a development timeline for the year. I'm creating it major project timeline as it's own Estimate number. I would like to insert a project at the top of my build so I've made it estimate 0.5. Anyway to get the timeline to resort based on the new estimate number?

Hello  Could you please advise if there is a possibility to create a WBS diagram and connect Jira tickets? In this case the diagram will be updating on +/- daily basis and not manual work will be needed for excel/csv files update?

(A basic question) How do I see event type in Lucidchart. In class it showed up but now at home and working on a chart and I don't see it. What should I click on to make it visible?

When I attempt to use the Lucid Chart plugin for Google Slides I authenticate using Google Login as individual which leads me to screen with Admin > Users > Add Users when all I want to do is use my own Lucid Charts account to insert & refresh my own diagrams/charts.  Please help.

It's such a simple thing to do but I can't find a reference on how to do it?I can read the manual once I find the "fine manual" so a link would be sufficient.  :-)THanksMichael  

Hi  I only started using Lucidchart yesterday but so far I love it it's great to work with. It was really easy to create the floor plan of my apartment using this tool.  However when I try to export my work as a PDF or JPEG I only get a blank white page as a result and I can't figure out why. Any help would be much appreciated.  Thanks! 

I would like a tutorial for the timeline with colored intervals template

I need a template for IDEF0. Does Lucid have one?

How can I represent multiple outcomes if the "decision" is No? 

Hi I imported via CSV the schema for a ERD I got the diferent databases and their corresponding tables when I drag 2 related tables from same database it links the correctly the foreign keys but if I drag two related tables from diferent databases the relation does not link the two tables and it instead of FK as relation I got AK without conecting to the corresponding table. Is there a way that that could work ? Also is it possible tu import table comments to the ERD (sql) ?  

I tranferred files from a deleted user to another user.  When the new owner of the files started reviewing it was noticed that some of the files stated "This file has been deleted by the owner please make a copy of this file if you'd like to keep it"   Does Lucid Chart transfer deleted files to the new user maybe that is in the trashbin?      

Hello can you help guide me through the functionality of Microsoft Integrations? Is it specific to Powerpoint or Word or Excel?

I’ve finished creating my flowchart and want to print it on Tabloid (11” x 17”) paper. How do I adjust my diagram and choose printer settings so that it will all print on a single page?