Product questions

I have been trying to de-licenese a user via the Admin so another staff member can use Lucidchart and keep getting this error:  An error occurred. Please try again or contact support. Error details: Error: Unable to revoke licenses on NoViewOnlyUsers restricted accounts I have submitted this to support via the webform twice in the last couple of months but received no reply. please advise.   

I'm not sure what is going on but I was able to search "server" this morning under Icons and it yielded several good options. This afternoon it yields no search results at all! I logged out and back in and still the same - nothing. Heck I searched for basic things like 'wireless' and 'network' - nothing. There's something broken within LucidChart's integration somewhere. I need this fixed as I cannot use Visio on my Mac. Please help.

Is there a way to move multiple slides at once?  Or... when I copy and paste a page is there a way to stop the slides from duplicating and adding to the end of the previous presentation (and scrambling themselves)?

I created a group from within in an Org Chart.  I went to edit the groups and it worked.  When I returned to keep working the edits were no longer syncing across the org chart and the groups.   I then proceeded to redo the org chart but I can't even create groups from the org chart any more.  I'd like to be able to create locations from within the org chart and move people accordingly.  This worked earlier in the week I'm not sure why it is no longer working.

If I shared a lucid document to someone as View only they are not able to copy text in text box. They should be able to copy not just whole text in a text box but also a part of text if they choose.

Hi Team   I am not having share button on my Lucid Chart could you please help. https://lucid.app/lucidchart/234da20c-9893-473b-beac-62c23c983cb6/edit?page=.1APAk24BkYG#  

I would like one of my layers in my Lucidchart diagram to appear as it does in editing mode-- with the base layer appearing "grayed out" a bit but still visible. When I am finished editing my layer and view it it becomes a part of the base layer with full visibility and I don't want that look. Is this possible? 

Basically I'm trying to export a MIRO board via the Vector PDF but I think the miro board is too content heavy - so I've tried just sectioning off the original MIRO board into 4 parts (lucid documents) - I just want to know if there is a way I can merge or combine the 4 different Lucid Documents - into one? I can see an option to insert a lucidchart document but no option to insert another lucidspark document  

I've followed all of the tips + tricks in the Basic Troubleshooting article but none of the info is really making a difference in system performance. We've recently began using shapes holding data and when ctrl c+v of a shape (or full diagram) there is severe lag on the document.  I have a simple task of duplicating diagram on page 1 on several additional pages and this task is quite literally taking me 3-4 hours. I know this is a known issue when using shape data but are there any tricks to minimizing the lag with this feature? It's painful.

I'm making a flowchart to be disseminated to everyone at my work. My plan is to upload the PDF with all the required documents in a folder in the shared drive of my workplace. When I export the flowchart (using Lucidchart) to a PDF with clickable links that go to a file directory within the shared drive the links have a bunch of % signs in there random numbers etc. I've read online that spaces may have something to do with this but removing them and replacing them with _ doesn't work. Any help on this? Driving me up the wall. Thank you! Link I put: S:WORK_FLOWCHARTNEXT_FOLDERFILE_PACKAGE Link that comes up when I click on the PDF link: file:///S:/%255C02%2520-%2520WORK_FLOWCHART%255CNEXT_FOLDERT%255CFILE_PACKAGE  

I've created a Lucidchart file containing diagrams of my technology setups. One page view--which is what I think that Lucidchart calls what in the web browser world would be called a 'tab'--is for a diagram of an equipment rack (one of those racks that are often used to house multiple blade servers but in my case I'd use it to house my home theater equipment). I found a 'shape' of a server rack where each insert in that rack is 1U. In the world of technology racks 1U = 1.75" height. This means that equipment that is designed to be installed in a rack and advertises itself as '1U' is no more than 1.75" tall and therefore will fit into a 1U (1.75" tall) slot. Equipment that advertises itself as 2U requires 2 of those slots meaning that it is no more than 3.5" tall. In this diagram I want to draw lines between pieces of equipment in order to show wired connections in order to help me understand how everything will connect to everything else in order to make cable management easier. To the

We have a project we are working on that others outside of our organization are involved with when they try to log in after we share the link they are receiving a message that says "Your organization already has a Lucid team you can join check your email at example@email.com for a link to join the team". Are they not able to access our docs as they are not a member of our organization?

Hello Can we use arrows with custom ends made by the user? Thank you in advance!

I'm trying to export my Lucidchart document to a PDF with searchable cyrillic text however it's not working properly. When I search the cyrillic text in the exported PDF it shows up as questions marks (i.e. "Подстанция" is showing up as "? ?????????") How do I solve this issue?

I've added 'lucid.app' to Sharepoint HTML field security to allow my lucid chart to be embedded however I'm still getting the same error message when I try to embed in sharepoint: "Embedding content from this website isn't allowed but your admin can change this setting. They will need to add 'lucid.app' to the list of sites that are allowed." Is there something else that I need to add to my Sharepoint settings? or something that I'm missing? Thanks.

I have a lucidchart diagram displayed in my browser. How do I go from here to the dashboard?

I am a long time Visio user and new to LucidCharts.  So far the most difficult thing to workaround it how Rectangles work.  Whenever I place a rectangle on a drawing like a border around the whole page and then I try clicking anywhere in the drawing it selects the rectangle and then the only way I can get around this is constantly fighting with bringing objects either to the front or back. My request to make it so that a rectangle is only selected when I specially select a line of the rectangle not the center of it.

I am not able to find any tool for putting a dot where two lines cross each other. This is required for drawing circuit diagrams. Please advise.

Hi there I have my own company email address which was invited to another company account in the past. After that project was done another company invited my business email to their account and is currently active with their project. What I wanted to do is signup for my own company account using the same business email but since my email is linked to this account I cannot add my own subscription. What I want to do is use my company email account to create a top-level paid Lucidchart account while still invited to this other company account while I am working on their project. One of the reasons I am trying to do this is because I will need to be inviting my staff members to my company account to work on internal projects. Is there a way to achieve this?  

Hi I embed LC diagrams in wiki pages all the time. I recently tried to copy an image from one wiki page to another. That didn't work so I selected the LucidChart Diagram macro after which was taken to a new LC home page with no diagrams listed. It was a UI I'd never seen before. It did not show any of my diagrams. At the bottom left there was my ID and a "switch accounts" link. My ID was correct so I presume LC thinks I'm in the right place even though my diagrams don't appear. The link was not clickable either. So then I tried inserting an LC image the normal way copying the link and other ways I could think of but no luck. As a last resort I restored the original page with the image and tried to start over. But now the diagram  I had is gone and all I see is this: Ideas?

I often want to show a chart that I'm working on in a video call. For this purpose I want to hide the editing interface and grid lines and just show the chart as it would appear if I exported it. Similar to the present button you get when working on a Google slide deck. Is there a way to do this?

Lucid is giving the error that we have run out of space and to upgrade our subscription however we only see an upgrade of number of seats and no option to increase capacity. We also see our data usage at 0/15GB - not sure how to unblock and we currently can't use our lucid at all. 

EDIT: It turns out that there is a way to do this but it is unintuitive: Shape Options has a Flip widget that has the effect of moving the text. The answer to the previous comment did not provide this hint. This is clearly a work-around to a problem that should be addressed correctly because once the shape is flipped the text left-align control right-aligns the label text top-align applies bottom-alignment etc.OBSOLETE ORIGINAL: There is a previous post with this same subject line. That for years it has not been prioritized to be able to put the label for a BPMN shape in a location that is easily readable in a diagram (above below left- right- or center-aligned) shows little consideration of usability for that type of diagramming. This is fundamental.  

Hello I have created org charts in Lucid chart via importing data from google sheets. Now that I have created the charts I would like to link the data. However when I follow the instructions it opens up another shap with the data but I would like to link the data to an existing shape.  Is this possible?

With Lucid Spark board is it possible to get notifications when changes are made to the board by a guest who has been given a link?   I have tried this a couple of times and nothing seems to happen?