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Product Questions

Ask questions, get help, and share tips about Lucidchart, Lucidspark, and Lucidscale key features, such as data visualization, org charts, shapes and lines, conditional formatting, and much more.

  • 5,787 Topics
  • 14,387 Replies
5787 Topics
Jonathan M102
Jonathan M102
posted in Product Questions
Please add a supervisory field concept to the data driven ORG charts.

Some times managers have multiple larger teams under them that do not fall under sub people managers. It would be great if you could artificially create supervisory groups to sort employees under this manager.   I currently solve this problem by importing my 600+ org data into the Lucid org template and then creating artificial employees to sort people under. This impacts the headcount number that Lucid chart provides.   Happy to get on teams and discuss if that would be useful.   Thanks to Max Isen from Lucid for sharing this feedback page.

40
Shanna H
Nabil S
Nabil S
posted in Product Questions
How can I share a document with different privileges for each page within a document?

I am asking for a Google sheet or Excel type of functionality where each page can have independent access.  I have a Lucidchart with 8 pages/tabs and I want to enable VIEW access to all 8 pages/tab but Edit access only to 1 of those 8 pages/tabs. Is this possible in Lucidchart?  Many thanks in advance for your support. 

20
Nabil S
Alexander S101
Alexander S101
posted in Product Questions
Edit group boundary view

How to hide boundary of the group I currently editing?

20
Flavia D
serra.kazanc
serra.kazanc
asked in Product Questions
Delete template

I can't delete one of my templates. I deleted it from my documents but then it still appears in templates. And then it appears in my docs again.   Also I don't want to delete the original file I just wanted to delete the template. Thanks Serra

843
Emma D
Kim G
Kim G
posted in Product Questions
I would love to be able to insert emoji's

I love working with Lucidchart! Only thing missing is emoji's.  I hope you can add this feature into your awesome product.  Thanks Kim Grashoff

70
Eric R
Caroline W102
Caroline W102
posted in Product Questions
Selecting and moving grouped items to a different location

Hi - I have created a large process swim lane and want to insert an additional process in the middle.  To create the required space in Visio this would just mean selecting the chosen boxes to move grouping and then moving the group.  I can't see to get this to work in Lucid and have to resort to moving multiple process boxes one at a time which is ok if there are only a few but incredibly frustrating when there are hundreds.  Have tried using arrange lock deselecting snap to etc but nothing works.  Can you advise please?

20
Eric R
vivekmittal06
vivekmittal06
posted in Product Questions
Does LucidChart support all types of UML diagrams using Markup?

I can only find posts on Sequence Diagram markups. I cannot get anything on Class State or other types of UML diagram. Does Lucid charts support only Sequence diagram using markup? Other types of UML diagrams are not supported using Markup?

180
Nico S
R. U
R. U
posted in Product Questions
Org chart photo's

The photo's appear fine in my org chart but when I print nothing is printed. The name and position have a blank space where the photo should appear

120
Emma D
Mukarram Dhorajiwala
Mukarram Dhorajiwala
asked in Product Questions
Expanding and Collapsing Org Charts in Presentation Mode

I have connected an Org. Chart with google sheet and when i am working Lucidchart org. chart section and collapse the data say around 20 employees.  let's say if i went into presentation mode after that it doesnt show me an option to interact with the Org. chart collapse or expand features. 

481
Emma D
David H102
David H102
posted in Product Questions
European Date format options on a timeline

We can change the format on a timeline but all the options I'm presented with are US based.   How do I get an option that more like 1st Feb 2021 2/1/2021 1/2  Thanks  

150
Eric R
Litsa
Litsa
posted in Product Questions
Horizontal and vertical guides in lucidspark

Is it possible to have graph paper (ie horizontal and vertical lines) as background in lucidspark rather than dot grid?

50
Nico S
Stephane C
Stephane C
posted in Product Questions
Add hotkey to switch pagers in presentation mode

Hi! We need a hotkey for presentation mode. We use wireframing for prototyping game mechanics. These prototypes are shown in a story board format so it's imperative that we be able to control the speed that the frames of the story board are presented at. Using the mouse to click on a list of pages that keeps disappearing does not work at all. Please add this!

30
Nico S
Melanie B101
Melanie B101
posted in Product Questions
Communications Diagram with template emails linked

Hi I am building out a process flowchart that is very communications heavy. For each "event" where an email is sent I would like to link the draft email text to that icon. Can you share the best way to do this? Using the notes feature creates a large icon that would make the presentation messy. The email linking function is only for linking email addresses not email content. Attached image below all shapes in blue are emails.  Thank you in advance for any help!

70
Abby S
Michelle B
Michelle B
posted in Product Questions
integrate into powerpoint mac

Hi cannot import the add-in into powerpoint for mac and cannot find a thread that explains in more detail how to do it

40
Abby S
Ravi S
Ravi S
posted in Product Questions
Lucidchart outage? I'm unable to access the main site.

Diagramming and searching for templates and basic operations are slow or failing. I have 250mpbs up/down.

10
Micah
David U102
David U102
posted in Product Questions
Custom formula in evaluating conditional formatting

I am attempting to create a conditional formatting that changes the color of a shape based on if it is in the same month as this month. I have discovered the NOW constant to be used in formulas but I can't figure out how to use the formula Month(NOW) in conditional formatting. This image should give an idea of how I think it should work.

230
Nico S
lucidchart
lucidchart
asked in Product Questions
Cannot login / access my charts on iPad

Your app on iPad does not let me to open my charts. I first created them without an account. Then I created my account on your site in a browser on my laptop (email:  lucidchart@gwizdka.com)   The app on iPad blocks "create account" and blocks "use your email".  Only login with Google/Office 365/Apple are not blocked (not grayed out).  Why?  

440
Leianne C
Daniel S102
Daniel S102
asked in Product Questions
Changing Line Lengths

I have created a grid by snaping lines together.  Howoever I just want to change the length of a line without repositioning all the other lines.  Because they are snapped the whole grid changes it's very frustrating to have to go and rework the whole grid again and again and again.  Is there a way to change the line length without moving all the snapped positions?  The first image shows the line that I want to adjust.  2nd Images shows that after I have moved it the snapped lines have moved also.

220
Nico S
Matthew W101
Matthew W101
posted in Product Questions
ZoomInfo Org Chart

Is there a way to get a ZoomInfo org chart into a LucidChart?

100
Ashley C
Christina H
Christina H
posted in Product Questions
Double Swim Lanes

I have swim lanes on the top and sides of my diagram.  I am trying to show responsibility for a function and then what the status is in our system.  The swim lanes are intact however the lines from the swim lanes on the left are visible but the ones from the top make no visible lines on the chart which is the whole point.  I've tried searching for options to make the lines visible but can't find anything.  Thanks

40
Ashley C
rohit.kavathekar
rohit.kavathekar
posted in Product Questions
Not receiving emails

Hi I am trying to do a password reset but I do not receive any emails to reset it.  Can someone help me out here? This is not the first time I am not receiving emails. Even when people within my own org send me invites I don't get anything. 

120
Micah
Todd S
Todd S
asked in Product Questions
SVG Not Importing Lines as Shape

I am able to create new shapes in Google Drawings and export them as "SVG" files. My drawing consists of unfilled shapes and lines over a transparent background. However when I import this into LucidChart the shapes become filled and much larger in size and the lines disappear. I have tried multiple measures in saving; changing line color grouping the objects etc. Has anyone successfully imported shapes from SVG files?

584
Shanna H
Bernie D
Bernie D
posted in Product Questions
F1 not showing Hotkey shortcuts

F1 doesn't take me to the keyboard shortcuts. Is there a new way to do so? Thank you

10
Eric R
Jeff S101
Jeff S101
posted in Product Questions
Making text take on a shape.

Is there a way to have the text take on a shape...such as an arch...where the text will look like an arch? Thanks Jeff

60
Grant M101
David R103
David R103
asked in Product Questions
Using Formulas with smart containers for sprint planning

I am creating a quarterly plan document that tracks work items by Sprint.  The plan is using Smart Containers and each work item contains an ID Name and Plan Estimate points.  For each Sprint I want to SUM the total number of Plan Estimate points and show it in the header of the document.  I'm having difficulty getting this to work and can someone help?  Thanks.

473
Abby S
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