Product questions

It seems that lots of people feel that linking from one shape to another shape would be valuable. I would love to see this feature supported in Lucidchart.  Miro has it and it's made me rethink where I spend my time diagramming.   I'm a power user of Lucidchart and generally love your product but I'll be leaving unless you can support this function. 

First time user.  I am trying to create a duplicate diagram to work on it on a different page.  When I go - File - Duplicate - and go to the new page it gives me a link instead 

Hello I see a need for a shortcut to do "Zoom To Page."   Karl

Just a quick note to share with your team how much I enjoy using Lucidchart. BY FAR the best diagraming tool I've ever used. Templates are fantastic too - exceptionally comprehensive. So happy I found you guys!

I have an organization chart that goes 5 levels deep. Each node has tthe level defined as an attribute and I create group views based on this level. I see no way to add actions to the nodes in the group views.  Is there a way to add actions to the group nodes?

I am able to import some accounts without issue.  There are some in my AWS Organization though that come up with the generic error: "Something went wrong when creating one or more data sources" Is there any way to see more information about what went wrong or suggestions about what different approaches I can take. I am using a cross-account role.  It has been deployed in a consistent IaC way across all accounts so no issue with permissions / naming that I can see - other accounts work fine.The error usually takes about 15 - 20 minutes to appear.

I have been using Lucidchart and Lucidspark for myself and think its amazing. I am wanting to use it as a tool for my software development team at work but we are a financial institution so i have to complete a full information security review before being able to use your tool.  I have one question i cannot answer after reviewing your security and data documents (thank you for those by the way they helped a ton). “How is our data safeguarded/segregated/isolated from your other customer’s data?”  Just a high level answer would be greatly appreciated so I can complete this review and start using the product! Thanks so much.

I want to change the account owner from the resigned employee to their successor.   

I am not able to save a chart to my hard drive?

I am wondering if there is any way to disable the export feature for view-only licenses?

I created a workflow diagram and want to insert a hyper link to an external web page. I have been able to figure out how to add it. The issue I am having is I want to post this workflow on an internal web page as a document and have anyone who accesses this document to be able to click the hyper link (hot spot) and it will open the web page document. Is this possible without having access to Lucid application? I am printing/saving the document as a pdf.

I need to change the account owner on our Lucidchart account. The current owner is currently deactivated. 

I can't find / view the revision history on a document reviewed many times. I've reviewed a document many time and need to urgent revert to a previous version I was able to view and access previously. Please assist urgently.  

Hi We are trying to fix our LucidChart SSO but when we go into SAML activation settings it says it is not allowed and we are not allowed to configure.

Hi there I frequently share a Lucidchart URL of the full document to non-lucidchart users. They love it by the way. I want them to enter the document on a certain tab in a certain view. How do I manage the view they enter when opening the URL? It seems to be off all the time now but I cannot find a place where I can change this. You would really help me by solving this problem. Thanks!

Hi I'm able to integrate Google Slides with LucidCharts and Import a chart from a LucidChart tab. However the chart has several layers and when I insert this chart into a Google slide it shows all the layers. How do I insert the chart but show only the desired layer?  Thanks Marc

Hello! I was working with Lucidchart in Google Slides when I was suddenly unable to interact with my diagram due to an error that states ‘service invoked too many times for one day:urlfetch’ Do you have any tips that will allow me to keep editing??

When I select Custom Crop while trying to export as a PDF it zooms into a very small portion of my flow chart and does not allow me to zoom out therefore I can't crop the diagram as I would like.  

Hi my company uses specific icons for supply chain is it possible to have these in lucidspark for brainstorming ?   Tom 

I have a state machine like diagram in lucidchart. Each shape and arrow has some custom data attached with it. I exported it in CSV format. When I imported the same csv into lucidchart all the details where retained except the custom data attached with arrows. Am I doing anything wrong or the feature is not yet implemented?

We want to switch our account owner to a different user. I could not find the action to mark an user to be account owner.

I have 2 black documents that I use to create squares of photos (basically I insert photo into a square template export that as jpg and delete the photo). One of the documents is 119 KB and the other is 158 KB the sum of which should be nowhere near my 50 MB limit but my setting is telling me that my storage is 98% full. How is this even possible?

HelloI cannot believe it but nowhere is there a simple explanation for how to rotate shapes. Often Lucidchart freezes up because it's trying to automatically rotate a shape (when I didn't request it) and I can't figure out how to turn that off.When I want to rotate  a shape the icon is nowhere to be found. Also I want to create a thick curvy line between shapes but I am limited to 10pt. Is there a way to make it thicker?

I don’t see any capability to identify tiers of employees (director manager etc) when setting up the chart. Does that functionality exist in Lucid Chart?   

I am using the Google Docs addon and while it works to insert and update images it is not showing the preview of the images in the screen where you choose what you want to insert. It just shows the default "cannot display image" icon. This is frustrating for larger projects where I might have 20+ images. I have to count what image number it is.  When I right-click the image icon and say open in new tab I get a "Document access forbidden" error. Please bear in mind that I CAN browse all the Lucid documents I CAN insert and update images. So clearly Lucid DOES have access. It is ONLY for this preview that it does not work.