Product Questions

Ola bom dia! Dentro da plataforma é possível "congelar" um determinado numero de formas afim delas não se moverem dentro do quadro? Como exemplo quero o mesmo efeito quando se congela painéis no Excel afim da linha de cabeçalho se arrastar quando rola a pagina para cima/baixo direita/esquerda.

I've been using Lucidchart for a few years and have some goto diagrams for use in presentations.I made template of objects to reuse and they've been fine until I recently opened a diagram to find the vertices all misaligned.Have tried editing the vertices and anchor position seems not to snap to the grid? What it should and used to look like:What it looks like now:  

how do i make my diagram flowchart none editable? like clicking on the flowchart and nothing moves from it. as i finished my document. now i want to click over it without moving it at all. thanks

Having a very serious issue come up in numerous places. I draw a line from point A to point B it has a few turns in it and I try to adjust the line to follow a certain path. But when I get close to the path I want the line wigs out and jumps into a different shape that is not what I need. Cannot understand what the line is trying to do and why it won't let me reshape it in a very simple way. Couldn't find an answer online; not sure how to search for this. Please help! Thanks!

Is it possible to add a tab for a newly created org unit to an existing chart so that when the data is refreshed it includes the new tab in the refresh?   We have created org charts using the 'create separate org charts for each [Choose Column] ' option and now have a new org unit at the level we selected to create the chart.   Short of starting a new org chart from scratch to include it is there a better option to add it and have it refreshed along with the existing chart?  

Hello I've been looking for the right article / thread but unfortunately came up empty. I'm working on a doc which has a published link however shows rules (dotted dashes see screenshot) that I cannot disable. These rules don't show up on the canvas when I'm editing they also don't show up the document is set to full-screen but I'm sure some people will navigate the doc out of full screen so I'd like to disable these rules. Thanks for help!  

I was able to create a doc in Lucid Chart over several days.  However I am now unable to do so and the icon indicates I am now viewing in Lucid Spark.  Can someone please help my figure out what the issue is so I can continue to build the doc out?  Thanks!

I keep getting this error message even though I have nothing in my account.“You have filled your allowed space. You must upgrade your account to save additional changes.”

How can I prevent certain users from exporting the diagrams in their folder for security reasons?

What address and/or email address can I submit a Tax Exempt form to? We are federal credit Union. Thanks!

I am using the newsletter template to send out some custom information. I was wondering what a good way is to share this if i am sending an email. I dont want to share the main doc but want a way to share the information in that template. 

I'd like to sort pages alphabetically. How do I do that? I have tried doing it manually by dragging page thumbnails but the thumbnail viewer only shows 42 pages at a time and it is a very slow manual process.I am trying to find a way to re-organize a large 110-page file into more manageable sub-documents. It would be much easier if the pages could be sorted alphabetically so sections could be sorted together and deleted by "section".

I have moved on from a previous position but signed up to pay for Lucid chart on my own credit card.  I now need access to that account but can't get in because the password reset goes to my old employers now.  How can I get help?

I am trying to share a diagram with some colleagues hopefully by inviting using the Email option. When I add their email address and select the appropriate access I get the "Could not send invitation. ...." message when I press the "Invite" button. The colleagues I wanted to invite are visible in the "Collaborators" overview but they never received any email invite. I also tried to invite my personal gmail-account - same result ....

how do i get a shaded grey box to go behind certain areas of my flow chart? like if I wanted to take a section of my flow chart how do I add a shaded background around that section without it going over the actual flow chart? hope it makes sense? maybe it can be shown to me via loom video or something? thanks

Under Safari on Mac the login button on the Lucidchart add-in in Word on Office365 pops up the login box says login is successful and then closes but the add-in just resets as if not logged in. It does however work under Chrome on Mac. It's probably related to Safari's stronger security around cookies from other sites but something to look into please as Safari is often the preferred browser for Mac users.

Hi Does everyone know that I can see the historical data change when I move some employees in the org chart? Scenario:  Mr.A stays in Team A as Developer in the org chart version 1. First moving Mr.A has been moved from Team A to Team B. Second moving Mr.A has been moved from a Developer role to be BA but still in Team B. So the question is the Lucidchart can export data or traceable the movement of Mr.A what and when that this employee has been moved? 

Hello I need to find out the email my parent account is under please? I'd like to add some users to the org at the parent level.

I am exporting my diagram to CSV file.In the exported file the field names of my custom data are lower case but I want it as it is in the field name.Is there any settings i can change for it? or is there any other format I can export the data?

I'd like to move the text out of a shape and below it but still keep the shape and the text associated.  I remember this from Visio but can't find it in LucidChart or in any searches on a bunch of different ways of phrasing it.  So for instance if I have a simple box shape but I want the label below the shape instead of inside it how can I do that.  Note that align to bottom doesn't accomplish this.    Thanks Ed G

While trying to export an image of a large org chart I get the following error:(File > Export > ANY Image format > Crop to Content / 160 DPI > Download)

I'm interested in making a radar graph with 5 lines radiating from the center like a star. I would like to graph a score on each of the 5 radial lines from 1-10 and then connect them with a line. This will help show areas of greatest weakness in a company. Any tips on how to make the 5 lines radiating from the center and mark them with numbers from 1-10? Any help would be greatly appreciated. 

Hi there I've been working on a chart for two days now and one of the most used features was to duplicate an object and then change the content. As of today I cannot do that LC thinks I was accessing a premium feature. How can I go back to the old funcionality? I'm using a free account and the phenomenon appears both in Chrome and in the Android App. Thanks in Advance

Hi there I use the Lucidspark whiteboards to tutor students online and I've been having an issue with WebGL. I get a notification at the bottom of the screen that WebGL has been enabled and then all my writing on the whiteboard gets a weird paint splatter effect and sometimes becomes illegible. I've been using Lucidspark for months now and this just started happening a couple of weeks ago. I've gone through all of the help docs and disabled WebGL in my browser settings and it still happens. Please help.

How do I remove the yellow caution icon (!) at the corner of process boxes.