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Product Questions

Ask questions, get help, and share tips about Lucidchart, Lucidspark, and Lucidscale key features, such as data visualization, org charts, shapes and lines, conditional formatting, and much more.

  • 5,787 Topics
  • 14,388 Replies
5787 Topics
Craig W102
Craig W102
posted in Product Questions
How can I locate an open chart?

I created chart and then deleted it however it is still accessible if I go to the URL. It isn't in my Trash and a search of all folders I have access to does not return any results for it. How can I find out where it is located once I have the chart open?

50
Nico S
Anvil P
Anvil P
asked in Product Questions
Resize multiple rows/columns in a Lucid table

Hi Is it possible to resize multiple rows in a table in Lucidchart to match? Currently I can only resize individual cells or the last column or first column. That is also with using the shift key. 

5491
Shanna H
Deborah B
Deborah B
posted in Product Questions
Collaborating

Hi  I have invited a colleague to share with me and collaborate on a template however I am not seeing her initials appear after they have accepted the invitation and we can not see each others changes in real time only when we press save. We can also not see each others chats - do you know why this may be?

90
Abby S
Chris L101
Chris L101
posted in Product Questions
Magnetization doesn't attach new objects when container is grouped

In the above diagram the Data object ("LABEL") is grouped with the Rounded Rectangle Container. If I drag swimlane B into the rounded rectangle magnetization fails -- moving the container does not move the newly-included swimlane B along with it.  To get swimlane B attached to the rectangle I have to ungroup the Data + Rounded Rectangle group and click elsewhere. Only then is swimlane B magnet grouped. I then have to regroup the Data + Rounded Rectangle objects to restore what I had before.  Is there a way to get magnetization to work within groups when one of the group's members is magnetized?

150
Micah
David U102
David U102
posted in Product Questions
Issues summing formula

Here is the formula I am attempting to use to sum values filtered by properties. It is only summing if there are more than two values returned. Why would Sum not work on single values? =SUM(Filter(Filter(CONTENTSWEEK(DATE(YEAR(DATEADD("days"7NOW))@'Ship By Month'@'Ship By Day'))= WEEK(DATEADD("days"7NOW)))@'Rush Percent'="STD")."Job List")

30
Clara H
Giovanni D
Giovanni D
posted in Product Questions
Hyperlink image

I hyperlinked images on the chart but I am not able to access the external link. I am using a Mac.

00
Ashley C
Alexia V
Alexia V
posted in Product Questions
Not enough templates

Good morning I have purchased a license to make the most of the templates but I feel very limited with the offer. I am sure it is due to some configuration that I have made regarding my needs but I cannot find a way to access more templates. I search for infographics and I only get one. I am sure that this is due to a problem of mine and not Lucidchart's please I ask URGENT HELP so that the investment is not in vain. Thanks

00
Flavia D
Ramiro c
Ramiro c
posted in Product Questions
No logro obtener el beneficio de estudiante :(

Buenas noches hace unos dias envie una peticion para obtener el beneficio estudiantil de lucid. hace unos minutos me llego un correo electronico informandome que necesitaba actualizar mi correo el cual ya esta actualizado desde hace mucho (es el mismo correo al cual pertenece a mi cuenta y escribi la peticion) espero su respuesta. Atte Ramiro :)me 

10
Nico S
Emily S
Emily S
posted in Product Questions
No option to choose existing layers in actions

Hi- An hour ago I could make actions to toggle specific layers on and off. Now when I try to set up an action to toggle layers the only item in the drop-down is "Select All." Why will it not let me pick one of my existing layers? 

10
Emma D
Robert A101
Robert A101
posted in Product Questions
Firefox - documents folder

Hello there when I'm using Firefox I can only see the loading animation in the documents folder. Everything else works fine just the folder view doesn't work. Do you have any ideas? Cheers Robert

20
Nico S
vittorio b
vittorio b
posted in Product Questions
Data link

Hi! i'm using the student license. And i have some troubbles trying to link data. It's only for enterprise license?... with student license i can't link data or use dynamics shapes?

10
Nico S
Macarena D
Macarena D
posted in Product Questions
Aplicación de un mismo diseño a todas las hojas del organigrama

Hola quiero hacer un organigrama exportando de un archivo de excel pero con un mismo diseño predeterminado. Antes de importar configuro la hoja pero al terminar el proceso de importación me quedan todas las hojas del organigrama con otro formato que no fue el que elegí (sin caras y sin bordes) lo cual tengo que ir hoja por hoja para arreglarlo. Hay otra forma de hacerlo fácil?

20
Shanna H
Chris G103
Chris G103
asked in Product Questions
Finding location of a comment

If I have a bunch of comments distributed around a document how can I find their locations and jump to see them in context?  If I display the comments list I can open them but I can't see any way to shortcut to the location in the document.  Am I missing something?

222
Chris G103
Melvin C
Melvin C
posted in Product Questions
Managing who can view a Lucidchart document in a folder

I have a team folder which several individuals can access. However i have one document within that folder that only the manager needs to see and not the rest of the team.  How do i allow only the manger to view the document?

240
Melvin C
Madhumithaa V
Madhumithaa V
posted in Product Questions
LucidChart Manage - Publish/Embed options missing under 'Share' function

I want to set auto-refresh of my underlying Google sheet data set linked to an Org Chart document however 'Manage Refresh' option is missing on the UI under 'Manage Data' panel

20
Ashley C
Jack M101
Jack M101
posted in Product Questions
Jack

I'm trying to export my document but it keeps coming up with "no pages selected" the page is not a master document I have read the instructions on the article https://lucidchart.zendesk.com/hc/en-us/articles/360001287223-Export-Download-Your-Lucidchart-Documents. But nothing is working please help 

40
Ashley C
Gil M
Gil M
posted in Product Questions
Published Link Requires LucidChart Login

I am attempting to follow the instructions from the page and video below to be able to share my chart with co-workers who do not have LucidChart. On my Publish screen I don't have the Require Password checkbox. I am not sure if that makes a difference. The behavior I am experiencing is that when I send the link to a person without LucidChart they are asked to login to the LucidChart or to create an account. This is not a desirable option for my situation. What am I doing wrong? Publish Your Document – Lucidchart (zendesk.com) Lucidchart Tutorials - Publish a custom URL - YouTube

300
Abby S
David P106
David P106
posted in Product Questions
complex connector lines

I would like to have connector lines that show two separate flows.  In my case I have a network diagram that shows the direction of the network flow but then I'd also like to be able to indicate the data flow which could be the opposite direction.  Is it possible to make a custom connector line or to annotate the connector line with another line?  Here is an example where the "data flow" line is the smaller dotted blue line.

110
Emma D
Bernie W101
Bernie W101
posted in Product Questions
Blue striped lines across all of my diagrams

LucidChart today started to show blue striped lines across all of my diagrams including new diagrams. Do you know what I can do to stop these striped lines. I tried Chrome and Safari -- same issue. I am running Lucid from a macOS Catalina version 10.15.7 on a MBP 16".   Thanks in advance for your help. 

70
Shanna H
Paul S101
Paul S101
posted in Product Questions
Enterprise Account not importing Visio file

I am using an enterprise version of Lucidchart and when I attempt to import a Visio file (.vsdx) I am receiving an "unknown error". I made sure the file is compatible (Visio 2019). I also tried this in a non-enterprise account (free personal account) and the import worked fine.

70
Clara H
Erik T
Erik T
posted in Product Questions
Comment supprimer un fichier Lucidchart qu'une autre personne a partagé avec moi ?

3 de mes élèves ont partagé leur fichier Lucidchart avec moi et je n'arrive pas à supprimer ces fichiers de mon compte. La ligne suppression est grisée.

120
Erik T
aline
aline
asked in Product Questions
How do I change a template back to a regular document?

I do not see a way to do this.   Thank you.

160
Emma D
Sheetal V
Sheetal V
posted in Product Questions
API to get user activity in an Enterprise account

Is there an API to get all activities performed by user in an Enterprise Account?Or list all documents with details regarding who updated and when it was updated?

50
Eric R
Madhumithaa V
Madhumithaa V
posted in Product Questions
Org Chart Collapse Expand Feature Use in View/Comment Mode

When I share my Org Chart visual in View or Comment mode with other members in my team the other users are unable to expand/collapse like I do in my edit view. Is there a way to enable this or is this feature not available yet?

250
Abby S
Kate R102
Kate R102
posted in Product Questions
Shapes are miniscule

Something happened between starting my lucidchart drawing and now.  When I drag a shape onto my canvas the shape is super tiny.  So tiny that it appears as a single dot.  So tiny that I cannot even grabhold of the corners to expand it. I am able to continue working by copying and pasting my existing shapes but it is slow tedious work.  What did I do?  Or more to the point how do I undo it?

30
Tate S
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