We are not able to delete users on admin portal. When we select a user to delete the "Delete User?" prompt appears. We see the warning "This action cannot be undone" Normally the Document activity pane then auto-fills and we have options to transfer data before clicking on the red delete button. However it just appears to be stuck at this prompt and nothing fills under document activity and the red delete button is not clickable the only option is to click cancel.
Can you please advise?
Hi Kwong
Thank you for contributing to the Lucid community and reporting your issue. Our development team is urgently looking into the issue you are experiencing. Until this issue is resolved we are happy to help you or another administrator from your enterprise account to delete users.
To maintain your privacy I've created a support ticket from your request and have reached out directly via email. Please check your inbox and we'll continue the conversation there. Thanks for your patience and I apologize for the inconvenience!
If anyone else out there is experiencing a similar issue please reach out to us at support@lucidchart.com.
A Lucid account is required to interact with the community. You will be redirected to the Lucid app to create an account.
A Lucid account is required to interact with the community. You will be redirected to the Lucid app to log in.
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.
