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Product Questions

Ask questions, get help, and share tips about Lucidchart, Lucidspark, and Lucidscale key features, such as data visualization, org charts, shapes and lines, conditional formatting, and much more.

  • 5,599 Topics
  • 13,587 Replies
5599 Topics
Braedon F
Braedon F
posted in Product Questions
Export to PDF results in Truncated PDF

We have a Chart that contains multiple tabs that define processes of a larger part. One particular tab is the combination of all those maps in one. We would love to export this "Map of Maps" to PDF but it's so large that it exceeds the max PDF size and results in a truncated PDF file. Besides piecing this down to a couple smaller maps are there any other workarounds?

574
Amelia W
1 month ago
K
Kristalh
asked in Product Questions
Swim Lanes in my Venn Diagram

Hi,I’m very new to Lucid Chart but have watched a lot of videos to learn the basics.  My assignment is due tomorrow and I’ve been working on this thing all week so this is somewhat of an urgent need. I’m currently working with swim lanes for the first time. I’m using them within my venn diagram to separate categories. I’m struggling with them and even things like, resizing, (i’m familiar with Canva, PPT, etc so know a lot of underlying logic) -- aren’t working like I’d expect. When I highlight the entire thing, it doesn’t allow me to drag edges for resizing.I’m also trying to streamline the colors and fonts for a given category of the swim lanes but I’m struggling there too.Is there anyone that can walk me through this?This part is ancillary since I kind of already gave up on it:I couldn’t even get my data to upload when I was using an example of the key elements needed so I just decided to do it all individually. I spent all day yesterday trying to figure it out to no avail. Any tips

92
Kelsey Gaag
1 month ago
D
DKirby
asked in Product Questions
Viewing plain Excel sheet

Is it possible to paste the underlying Excel data of a linked source into a Lucid document as a table?  In other words, I’ve imported the data, and can create diagrams with it, but would like to add a table of the raw data to the document as well.  Ideally, manually modifying the data in the table would update the objects linked to that data.  

131
Leianne C
1 month ago
C
christopher.shelor
asked in Product Questions
Adding Numbered List in a Table

Hi all!I cannot figure out how to get the next number to appear in a ordered list in a table cell in Lucidspark. Here is what I am seeing:“Enter” moves you out of the cell “Shift+Enter” is a line break and not a carriage return, so no new number is created “Alt+Enter” does nothing  What is the keyboard shortcut to do this? Thanks!

162
C
1 month ago
G
Gary Lucas
asked in Product Questions
Unable to find chart in lucid plugin for Confluence

I don’t see my document in the provided list.  I see other documents I own and are shared with me but not the one I’m looking for. I’ve looked at share permissions but I haven’t been able to determine what’s preventing it from showing in the list.

885
Amelia W
1 month ago
M
MarcusMoore
asked in Product Questions
How do I get the share button in LucidCharts?

I want to create URL of my LucidChart to share with others.  I don’t see the share option?  Is this an issue with my license?  If so what level of license do I need to share a link of a chart I created with others?

447
Kelsey Gaag
1 month ago
J
jenneking
asked in Product Questions
Shapes are Added in Light Gray with Opacity

I can’t figure out how I changed a default setting in my diagram, but now my stapes have opacity of 60% and do not show correctly.  See example below, I'm missing the drop down icon.  It’s actually there, but some setting has it so opaque it cannot be seen.I can just move to a new document, but would like to know what to change to be able to use the default.Thanks,By Default    My Document   

399
Amelia W
1 month ago
D
DrKimberly
asked in Product Questions
Why are my drawings in LucidChart getting distorted? Images shifting out of place.

 A detailed description of the problem and how it differs from the expected functionality. When I make a diagram and then go back to it later it is distorted, shapes are not where I had originally placed them in my LucidChart Designs. This is hindering my work because I have to go back and fix all the distortions. Any troubleshooting steps you have already taken. Refreshed my browser, click through other tabs in my document. The distortions are random and not throughout my document, only happens on some tabs sometimes. A screenshot of the issue and any error messages you see. No error message appeared. Image is below: If this happens in one document or all of them. It happens randomly on numerous documents. If it happens in a copy of this document. Not sure, I did not have a copy of this document. If this happens in existing documents, new documents, or both. Happens in both old and new documents. If any of your collaborators working on this document experience this problem. T

222
Kelsey Gaag
1 month ago
B
bnovaismetacom
asked in Product Questions
Can't duplicate or copy+paste a roadmap milestone

I'm working on a roadmap and I see it auto-creates the Quarter milestones, but I want to add more relevant ones. When I click on duplicate, it does nothing. Same with copy and paste. What am I missing?

171
Kelsey Gaag
1 month ago
Caren
Caren
asked in Product Questions
How to delete a swim lane

Just want to know how to delete a swim lane.

1416
Kelsey Gaag
1 month ago
P
pff
asked in Product Questions
Trying to inserting emoji via LaunchBar replaces text in shape instead

# Repro## SetupmacOS with LaunchBar installed. ## StepsAdd a shape to a Lucidspark board. Double-click the shape to edit its text. Type some text but don’t press return yet (so that the system caret is still positioned at the end of the text inside the shape). Activate LaunchBar, navigate to an emoji (e.g., 👋) and press return to insert it.## Expected behaviourThe emoji is appended to the end of the text (e.g., “Hello world 👋”). ## Actual behaviourThe text in the shape is replaced by a couple of black bars. ## ScreenshotsHere’s what the shape looks like before trying to insert an emoji using LaunchBar (vertical black line is the system caret):Here’s what the shape looks like after trying to insert any emoji using LaunchBar:# Additional notesInserting an emoji using LaunchBar works as expected in other applications (including this form 😇).

161
Shantel Gillette
1 month ago
J
Jackson
asked in Product Questions
Simple Cut and Paste & Setting Default Format

I have two questions:How can I cut and paste sections of a flow chart in Lucidspark and avoid cutting and pasting the entire flow chart? I just want to duplicate various cells and move/replicate them to other sections, but it copies/duplicates the entire flow chart and all the cells that feed into the relevant cell. Cumbersome. Every addition cell I create has a default font size of 8, and I want them to default to 11 when created. How can I do this and avoid reformatting every newly created cell in a Lucidspark flowchart?

274
Amelia W
1 month ago
T
ToriR7783
asked in Product Questions
I got an email from a LucidChart employee asking me to book a meeting asking about my experience with LucidChart as a college student

I signed up for LucidChart using my college email. I checked my spam inbox and got an email from Chase Short (cshort@lucidchart.com) asking me to arrange a meeting so he could talk about how Lucid is partnering with my college and give me tips on how I can get the most out of it. The email was sent on August 20 and there have been 3 follow-up emails asking if I got the email and if I’m interested in meeting. My school’s anti-filter gateway marked it as definitely spam, which is why I didn’t bother looking at it in the first place. I don’t know if this guy is affiliated with LucidChart, so I wanted to ensure this is a legitimate email. I’ve never experienced this before and I’m very surprised and uncertain. Also I don’t feel comfortable with an actual meeting if this is legitimate. I would rather answer questions in a google form or something.

301
Shantel Gillette
1 month ago
J
janwillem.meyling
asked in Product Questions
Severe usability bug

Lucidchart recently has become completely unusable, as my view canvas keeps scrolling if I simply navigate my mouse to any of the toolbars. Therefore I end up constantly having to revert the view position of my canvas. Please revert to the old behavior and refrain from such app breaking changes.

223
Kelsey Gaag
1 month ago
E
Erfgoed IGEMO
asked in Product Questions
Limited number of shapes for guest contributors

I want to share a Lucid Chart with guest collaborators, but when they try to adjust te board, they get the message that they are out of free shapes (60). Is there any way to grant them - for the specific shared board - access to alter the Lucid Chart, even when there are more than 60 shapes in the document?

1469
Amelia W
1 month ago
Z
zlacelle
asked in Product Questions
Documents in Team folders under the "Documents" area

Hello, I have a Team in Lucid within my organization, and I have folders inside of that team space that contain docs. When I look on the left side of the navigation section, there’s a “Documents” area that has “My Documents” (makes sense) and a “Team Folders” section. But, under the “Team Folders” section, I don’t see my Team, or any of the folders inside of that team. How can I make my Team Folders section contain my team’s folders? And if I share Team Folders with other groups, will they show up for them?

182
Kelsey Gaag
1 month ago
J
jsherrill
asked in Product Questions
Atlassian Confluence Integration Fails to Load a Chart on Some Pages for Some Users

A chart fails to load for a particular user on a particular Confluence page. The particular user can open the chart in question from within the Lucidchart web app, and can load charts inserted via Lucid plugin on other pages. 

131
Kelsey Gaag
1 month ago
J
jmabrams
asked in Product Questions
Where in the world are the Chevrons?

Dear Lucid Chart team, when are you going to make available the Chevron process flow images? 

161
Humas1985
Lucid Legend Level 4
1 month ago
R
rivkaclarke
asked in Product Questions
Checkbox in LucidChart Flowchart Google extension

In a flowchart, can I add a checkbox to each flowchart item? I’m trying to track tasks, but some of them depend on others being done first.

281
Humas1985
Lucid Legend Level 4
1 month ago
H
hello_ocean
asked in Product Questions
How to Make Charts Look Good in Word/Powerpoint

Hello,I am a novice user of Lucid and would like to ask the community: how do you all get your flowcharts to look good when transferred to a Microsoft Word document or Powerpoint? Once I create a flowchart, I keep having to adjust all of the shape sizes to accommodate larger text, and it’s really a guessing exercise.I’ve looked into the integration but my company won’t allow me to install integrations, though I’m going to speak to them again. I need a non-integration fix. Please advise! I hate it when stuff doesn’t look good or the resolution of the text or scale is off.

231
Leo Barnes
Lucid Legend Level 1
1 month ago
B
bishopjernigan
asked in Product Questions
How to automate the removal of objects that are deleted from the source csv.

I have a list of employees linked to my lucidchart via a google sheets file.  I’ve created objects linked to each employee.  When the employee is removed from the source document I want that object deleted.  How do I make this happen?

366
Leianne C
1 month ago
M
MazahirN
asked in Product Questions
Share button on an activity

I have inserted an activity template and want to share that out, but the share button on the activity does not do anything ? How do we share the activity only ?

8818
Kelsey Gaag
1 month ago
H
HariBalaji
asked in Product Questions
Using Lucid Spark Timelines for Product Roadmaps

I am working on creating a Product timeline view by Program Increments (PI). Unfortunately PI planning dates are not exactly the same as the quarters but very much equivalent to it. Example: Below could be a Program increment time period:PI -1   - Jan 15th to April 15thPI-2    - April 16th to July 15thPI 3   -  July 16th to Oct 15thPI 4   -  Oct 16th to Jan 15th. Currently in  lucid spark, below is the view we are able to get. Do we have an option to edit the quarters to have something like a ‘Custom’ Quarters’ ? This will help in adding ‘Custom’ dates?  

401
aparrish
Lucid Legend Level 1
1 month ago
J
jiji
asked in Product Questions
Getting to know each other

i would like to create a post activity for a lesson about getting to know each other using W H question words

161
Shantel Gillette
1 month ago
B
bjang
asked in Product Questions
Google slides thumbnails are no longer working in Lucidspark

Question to the mods and the community: is anyone else having trouble creating thumbnails after importing a Google Slide document into Lucidspark?Here’s what’s happening:I copy the Google Slides link into Lucidspark The link appears as an image I click “Extract Thumbnails” on the sub menu associated with the image  A menu of all the slides would pop up, I would pick the ones I wanted (often all of them), click Done and then they would appear on the Lucidspark boardThis used to work fine, but now the tool now seems broken. It will cycle endlessly trying to generate the thumbnail images, and nothing will happen no matter how long I wait. (Or less often, sometimes the thumbnail screen will appear, but only show the very first slide and not the rest.)These issues occur regardless of the size/length of the Google slide deck. Any advice?  

7612
Zuzia S
1 month ago
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