Product Questions

All Lucid documentation indicates there is a Planning and Tracking Icon available for Dynamic Tables, Timelines, etc., to Track Progress, Track Workload, Capacity Planning, etc. I have added Lucid Cards to these objects with the Status and Estimated Time, but still do not see the Planning and Tracking Icon. Appreciate any insights or help the Community can provide! 

Unable to stretch swimlane overall lenght. Unable to increase the height of a single swimlane.

You guys still don't support Arabic?

Is it possible to draw simple line by just using the mouse? With no purpose to connect any processes or anything. Doesn't even need to be straight or nice looking. Just simple line or circle or anything in my mind now :) 

Hello, Two of the branches associated with our organizational chart is getting this error. I’ve tried troubleshooting, but it’s not working.  Thanks! 

Hello, I am building out a flow chart on lucid chart and when I add a link to a PDF in the chart (specifically from google drive where the link is “Anyone can Edit”) Then i got to “File” → “Publish” → “Full document (URL)” Copy that link then share it to anybody, it doesn’t work and shows the error in the image attached. If I take the Link to the PDF out then the Publish link works fine. Anyone know why this is happening? I am on the free version, is this a premium feature? Thanks for any help :) 

How can I modify the width of each swim lane independently, without moving all other borders?ThanksAlberto

Hi, I want to draw a rectangle with a 16:9 aspect ratio. Inside this rectangle, I want to insert an external image and, at the bottom, have an input field inside a text box. I’d like to group these two and save them to my library so I can easily import them. This grouped object should support drawing arrows/connectors from it to other objects. My goal is to create a device-level technical diagram—for example, connecting an amplifier to two speakers (one left and one right).

I’m using lucidchart macro on confluence but the switch LucidChart Accounts option available at bottom left corner doesn’t work. I want to use a different account on confluence. I selected a different one by mistake. Please help on this.

I want to be able to export my process maps into excel and maintain the order of steps from my process map

Is there a formula for the current date? At times I print floor maps and want the current date to show. I am accustomed to Visio, which is easy to do. Thanks. 

I created a new attribute which can be populated for a document, but when I try displaying that as a column in a document listing, it can’t be enabled.Here’s a doc with an attribute set. when clicking the Manage Columns button, the attribute name is visible but can’t be enabled. is it expected that this should be usable to see all attributes in a doc listing?

This is probably simple but i can't figure out how to evenly space a number of shapes.  i often use a rectangle in my diagrams.  how do i space them evenly?   thanks

How to change app language???

I have enabled the Google Drive sync for Lucid, and believe that a document created before the integration was turned on will never appear in My Drive / Lucidchart. Is there a way to force it to appear, or do I need to delete the file and create a new one for it to appear in Drive?

After linking a LucidSpark board to a Smartsheet document, is it possible to replace or remove that integration? 

Hello,I’m experimenting with visual activities right now, and one thing that I’m having a lot of trouble with is creating the category drop zones to drop draggables into. It doesn’t seem that there’s actually a way to just create a new category drop zone. The workaround that I’ve had to do is to create another visual activity elsewhere, then copy/paste the existing categories into the visual activity I was working on. Even that isn’t perfect, because I’ve found that when I send that category to the back (because I want people to drop an uploaded image into the drop zone), it ceases to be a category. I’ve had to keep sending those images to the front instead to layer the drop zone behind the image. Can anyone let me know of a better workflow for this?

Hi,  I was wondering if there’s a way to disable the duplicate document option, to add some security and prevent people from duplicating them? Thank you for the help, Joao

I have created a template and at some point I have selected that users of the template should not be able to unlock locked objects. How do I undo this? I want them to be able to unlock the objects I have locked.

When I select a group of objects to add to a layer the option to do so is greyed out as shown below 

Hace un tiempo inicie sesión de lucidchart en un equipo PC de mi trabajo y mantuve la sesión activa (no se cierra la cuenta ni siquiera al apagar la PC). Todo bien hasta que me fui a otro trabajo y hace poco note cambios en mis documentos. Recordé lo del incio de sesión en la PC del trabajo y he intentado lo siguiente:Cambié la contraseña.Pensé que con eso era suficiente ya que no tengo acceso a esa PC actualmente, pero seguí notando cambios en mis documentos, entonces hice la prueba.Cambié el usuario (correo electrónico) y pensé que con eso era suficiente.Noté nuevamente cambios en mis documentos de ludichart, por lo que hice la siguiente prueba:Abrí sesión en un navegador (google) y puse “mantener sesión activa”. Abri otro navegador (bing) e inicié sesión y dentro de esta sesión fui a mi cuenta y cambié la contraseña y el usuario (correo electrónico). Cerré toda la PC y al reiniciarla, entre a Lucidchart en el navegador 1 (google) y la cuenta se abrió sin pedirme contraseña, ni repor

On one chart these grey person icons have randomly appeared on the chart which has caused lots of formatting issues. Does anyone know how to remove these to fix this?

I am trying to create floor plans with lucid chart. I need measurements ideally in mm, but cm is acceptable.I have changed the settings in Document settings for measurement units to be in cm; however this does not seem to reflect in the document itself. When I select and place a room, measurement options are either metres or feet, which is not what I need.Additionally, is there a way to input a number to change the width/length of the walls. I can only do it by dragging the wall length which makes it difficult to be specific. Thank you

how do i log out from other devices that i dont have access now and its not enough change passwordddhelp

I have created two Lucidchart accounts over the years with files in both accounts. Since it does not make sense to pay two separate yearly subscriptions, I want to merge them both into one account and want to transfer all of my files from one account to the other one without losing data.This will most likely involved speaking with a real person with Lucidchart. Thanks!