Hello, I spent a few hours drawing a diagram for a client last week, opened it up and went over it with my internal team and when I woke up this morning more than half of it was erased. How can I recover this before my call tomorrow? Is there a support line I can contact? Please reach out when you can.
Solved
Half of my Lucidchart document is erased
+2Best answer by matty-okta
This had to do with logging in. It appeared I had lost work but I could logged out and then came back in through the enterprise SSO connection we have and it reappeared. Odd thing was that I used an email method to login and went through that connection but it must have considered me a different user and I was able to see my charts, but information inside these charts was missing.
Resolution - logout and log in again and ensure you go through “Sign in with SSO”
+2This had to do with logging in. It appeared I had lost work but I could logged out and then came back in through the enterprise SSO connection we have and it reappeared. Odd thing was that I used an email method to login and went through that connection but it must have considered me a different user and I was able to see my charts, but information inside these charts was missing.
Resolution - logout and log in again and ensure you go through “Sign in with SSO”
+12Hi
To double check, have you been able to recover your work, or are you still running into trouble?
Sometimes users will use single sign on while signed into a different email account, which can produce errors, as you may have experienced. Can you double check that you’re in the correct account? I suggest that you make sure you've checked any and all Lucid accounts that might be under your email address(es).
Thank you for your help and patience.
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