Hello, I spent a few hours drawing a diagram for a client last week, opened it up and went over it with my internal team and when I woke up this morning more than half of it was erased. How can I recover this before my call tomorrow? Is there a support line I can contact? Please reach out when you can.
This had to do with logging in. It appeared I had lost work but I could logged out and then came back in through the enterprise SSO connection we have and it reappeared. Odd thing was that I used an email method to login and went through that connection but it must have considered me a different user and I was able to see my charts, but information inside these charts was missing.
Resolution - logout and log in again and ensure you go through “Sign in with SSO”
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