After adding Jira template, board is corrupted

This is the dashboard i tried to add.

Hi ​@random_username90091, thank you for posting in the Community! I am sorry for the issue you are experiencing and I’ll be happy to help. 

I was able to reproduce the issue you are experiencing. I believe you have identified a bug, and I have reported this to our development team. I apologize for any disruption this may cause, and I will update this thread with any new information about a fix. Please follow along on this thread for updates, and post any additional questions or concerns below.

I appreciate your help and patience!

Hi ​@Zuzia S thank you for your response, is there anyway you can revert the board back to the previous version? We have ALL of our planning and strategy information on that board and need access to it ASAP, this is really not a good experience having 4 days without access due to a bug.

​@random_username90091 thank you for sharing further context, I am very sorry for the inconvenience this is causing to your workflow.

Our engineers are currently actively working on retrieving your work and I will follow up in this thread as soon as possible with any updates!

​@random_username90091 thank you so much for your patience!

A new document has been created including your previous work without the corrupted template, and should appear in your documents with the title starting with “NEW” + the original title. 

Could you please let me know whether you can find it in your Documents list and whether the document looks as it should? 

We so appreciate your continued collaboration!

​@Zuzia S Hi Zuzia, I can’t see that document in my account or my manager’s account. Can you please confirm who’s account it was created in? No one in our team can see that document.

​@random_username90091 thank you for following up! The document is under your user’s ownership.

To help you locate the document, could you share a Technical Support PIN for your account? This PIN is safe to post in this thread because it is only accessible by members of the Lucid support staff. You can find steps for generating a Support PIN in this  Help Center article .

​@Zuzia S Thanks, my technical support pin is iuOP9OQB1SSKAlZqJXtmpNLyQBH5mwcPlt216011269 

I have triple checked and I cannot find the board anywhere

​@random_username90091 thank you so much for this information, we have made an additional change on the backend and the document should be visible in your “My Documents” section.

I apologise for the inconvenience, and please let me know if you keep on encountering any issues!

​@Zuzia S Thanks, that’s now showing up. This can be closed now :) 

​@random_username90091 I'm happy to hear that this has been resolved for you! It's my pleasure to help. Please don't hesitate to let me know if there is anything else I can do for you. 

Cheers!