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After adding Jira template, board is corrupted

Forum|Forum|7 months ago
January 17, 2026
14 replies
151 views

After working on a board for hours, I added in what I thought was a Jira dashboard that could show all of my work items.

When I tried to add it, the page froze and was unrecoverable. I refreshed the page and it gave me the following error on the page. I then followed all of the troubleshooting steps, but nothing fixed it.

I get a TON of errors in my console, but nothing I can understand.

My support pin is duJnYIYxAoc6HBlvrVljrZ3ANYltDtEJON216011269

Can someone please help me recover this board? Or rollback that change?

Best answer by Zuzia S

@random_username90091 thank you so much for your patience!

A new document has been created including your previous work without the corrupted template, and should appear in your documents with the title starting with “NEW” + the original title.

Could you please let me know whether you can find it in your Documents list and whether the document looks as it should?

We so appreciate your continued collaboration!

Show previous replies

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random_username90091Author

@Zuzia S Thanks, that’s now showing up. This can be closed now :)

Zuzia S

Lucid community team

@random_username90091 I'm happy to hear that this has been resolved for you! It's my pleasure to help. Please don't hesitate to let me know if there is anything else I can do for you.

Cheers!

U

usuario2020adkj

@Zuzia S tengo problemas con el mapa mental, se puede arreglar?

Zuzia S

Lucid community team

Hola @usuario2020adkj, lamento que esté experimentando este problema y con gusto le ayudaré.

¿Podría proporcionar una captura de pantalla de la salida de la Consola de JavaScript después de reproducir el problema? Puede abrir la Consola de JavaScript presionando Ctrl+Shift+J (si utiliza Windows/Linux) o Cmd+Opt+J (si utiliza una Mac).

Además, ¿podría compartir un PIN temporal de Soporte del Documento para este documento? Esto me ayudará a investigar más a fondo lo que está ocurriendo. Es seguro publicar este PIN en este hilo, ya que solo es accesible para los miembros del equipo de soporte de Lucid. Puede encontrar los pasos para generar un PIN de Soporte en este artículo del Centro de Ayuda.

¡Agradezco su ayuda y paciencia!

Hi @usuario2020adkj, I am sorry that you are experiencing this issue and I’ll be happy to help.

Could you please provide a screenshot of the associated Javascript Console output after reproducing the issue? You can open your Javascript Console by pressing Ctrl+Shift+J (if your computer is a Windows/Linux) OR Cmd+Opt+J (if your computer is a Mac).

Additionally, could you share a temporary Document Support PIN for this document? This will help me take a closer look at what’s going on. This PIN is safe to post in this thread because it is only accessible by members of the Lucid support staff. You can find steps for generating a Support PIN in this Help Center article.

I appreciate your help and patience!

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