I am a free user and I am unable to go back in previous copies, I have lost a days worth of work. PLEASSE HELP!
Solved
Some wires have rerouted into themselves and deleted all of my work
Best answer by Ambar D
Hi
To clarify- are you having trouble locating your document, or has your document’s contents changed?
If your work is lost, there are a few things you can do:
- The document(s) may still be there. Can you double check that you're in the correct account? I suggest that you make sure you've checked any and all Lucid accounts that might be under your email address(es).
- It is easy to accidentally delete documents. Could you please check that the documents aren’t in your trash? If the document is in the trash, check out this Community post.
- If the documents were shared with you and now you no longer see them in your account it is possible that whoever shared it with you rescinded your access. We would recommend reaching out to whoever owns the document to have them re-share it with you.
- Your documents might be hiding in your browser history. If you carefully look through your browser history when you last worked on the document, you might be able to find it. If you are able to find it please send us the URL and that could help us track it down.
Please let me know if any of the above solutions work for you! If not, we’ll keep digging in here. Let me know if you have any questions!
+12Hi
To clarify- are you having trouble locating your document, or has your document’s contents changed?
If your work is lost, there are a few things you can do:
- The document(s) may still be there. Can you double check that you're in the correct account? I suggest that you make sure you've checked any and all Lucid accounts that might be under your email address(es).
- It is easy to accidentally delete documents. Could you please check that the documents aren’t in your trash? If the document is in the trash, check out this Community post.
- If the documents were shared with you and now you no longer see them in your account it is possible that whoever shared it with you rescinded your access. We would recommend reaching out to whoever owns the document to have them re-share it with you.
- Your documents might be hiding in your browser history. If you carefully look through your browser history when you last worked on the document, you might be able to find it. If you are able to find it please send us the URL and that could help us track it down.
Please let me know if any of the above solutions work for you! If not, we’ll keep digging in here. Let me know if you have any questions!
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