Product Questions

I currently have a spreadsheet linked to a lucidchart document that has two pages both org charts just formatted different which are linked to the same google sheet. I have the issue that only one of the org charts updates automatically while the second requires a manual data refresh to update. I was hoping for some insight as to why this may be occuring and how to fix it so the second is also being automatically updated. Thanks!

I need templates for different machines from the grain Industry. How or where so i get them?

Is there a time limit for join codes in Lucidspark? We created a presentation yesterday and the codes we made no longer work.

What is the best template in Lucid for creating a product  roadmap?   The template should be basic enough and easy enough to alter without any tutorial.thanks

Are you experiencing an issue with your account or one of our products? We’ve built this repository of problems and solutions to save you time and hassle.  We recommend following these steps in this order for the fastest resolution and best support experience:Visit our help center to view comprehensive documentation on each feature and common troubleshooting steps Browse this post to view our comprehensive documentation on frequent issues and troubleshooting tips and tricks. Search Support > Product Questions area of the community to see if others have experienced this issue and a solution was provided. Lastly, please

I can no longer select one line of text in a shape. (i.e. change some text to bold italic etc.)  I discovered the issue is in Chrome and switched to Safari.  Very frustrating issue since I was under a tight deadline. It worked a month ago--but not now.     

Our organisation recently started using LucidSpark.  We've created boards for workshop that are being held fully online/virtual.  Participants are invited (shared) to the board as Guests which does not require them to have a license or to log in.  The issue we have been encountering is that the workshop participants are not seeing each other cursors on the board nor is the content being added to the board by other participants appearing in real time.  Content just periodically appears on the page then there is a reasonable delay and more content/updates suddenly appear.  This makes it very difficult for the facilitator to see what the participants are doing in real time and gauge the level or participation/engagement.  If you refresh the web page the updated content appears.   We've looked at all the board settings to ensure that these are not causing the issues.  They seem fine e.g. "Show Cursor" seems to be enabled though

I somehow have lost the Scale Tool at the bottom left. The gear is no longer there and my diagram is now stuck in meters.  Changing the Units in the Document Settings also does nothing.  No matter what unit I pick in Document Settings the diagram stays in meters.  Is there something I should do to correct this to go back to feet/inches? 

I'm wondering if there's a way to externally store Lucidchart diagrams since I just realized I am coming to the end of my 1GB storage on my account. The Google Drive integration feature would be nice (does not work properly with my account) but if I'm not mistaken this will only allow syncing of already-stored Lucid docs to Google Drive rather than external storage. I'm also not about to pay 100-200$ more to upgrade my membership for a few more GBs of storage which doesn't seem even a little reasonable. I am doing my clerkship year of medical school and use Lucidchart daily to call up & review my pathophysiology diagrams while on the job while creating more as I learn. Please help

I want to use a Lucidspark's whiteboard feature in a 120 participant workshop. However I'm unsure how many people a single whiteboard can support. Also is it hard to manage that many people on a whiteboard?

I want to use this shape in lucidchart but can't find it.  Anyone know where I can find it?  I have searched all the shape libraries.  Looked in the templates and data content.    

Hi guys Can a site map be exported to text (outlined) or csv (outlined into columns)? I can't see that that's possible? It really should be because after doing the sitemap for a website it's useful to see a simple Outline version of it in text. Whether that's in a doc (e.g. Google Doc) or a CSV wouldn't matter that much (and both options would be nice). Possible? Do you see the use case here? Thanks! MC

What is this Icon with the arrows? i can't find it.   

Have a group of org charts. showing several fields (text form) and want the field names to show as well. How can I format these field names to something other than the default 'grey'?

I can't bear it that I always drag a line when I want to resize or move an object. It is such an absurd feature an awful design as nearly 99% action are failed as I have to undo and redo it one or two times for every moving or resizing.  Why does the UX designer think this feature much more important and prior than resizing and moving?

Dear Lucidchart Support Team I am reaching out to inquire about the capabilities of Lucidchart in conjunction with the use of OpenAI’s ChatGPT specifically regarding the automation of diagram modifications. My objective is to automate the process of modifying diagrams such as updating a flowchart by replacing a specific box with an image using conversational AI commands. While I am aware that ChatGPT can generate textual descriptions and potentially code for creating diagrams I am interested in learning if there is a way to integrate such a feature to directly modify visual elements within Lucidchart. Here are my questions:1) Does Lucidchart support any form of API or integration that would allow for external scripts such as those generated by ChatGPT to modify diagrams or flowcharts within the platform?2) If such functionality is available could you guide me on how it might be implemented or direct me to the relevant documentation?4) Are there any p

I'm not a power user by any means but I find the constant red dot to drag a line from shape the most annoying "feature" of Lucidchart. I'm just trying to resize a shape and I can't because of this. Is there anyway to turn it off?

How can I add swim lane label to the opposite side of the chart? I need to be able to see where I am when I am at the end of the long lane and I dont want to color it.

When integrating with ClickUp the following error is thrown i have unlinked logged out and tried this across several days but it does not work. I am the ClickUp Owner/Admin so have all the appropriate rights etc. 

I understand what a diagram key is but what are all the other ways it can be used?  Is it only to show what a shape is for or being used? 

draw a entity relationship diagram for my project Electricity Management System

I created a document and went to File > Embed and created the HTML code to Embed the document. Here are my problems: The link in the HTML is public so if it's shared anyone can open it. That might not be a huge problem but it appears everyone has full control and can edit the document. My questions are: Is there a way to limit who can open the embedded link? Maybe an IP filter or some sort of authentication or access requirement? Is there a way to limit the embedded link so that one can only view and not edit the document?

Unfortunately I have followed all the posts about refreshing data which it does (as my org chart is connected to a google sheet) but it still does not reflect those changes on the actual visualization. I have enterprise and I need this to automatically update as we have many new hires each month and it's impossible to keep track in two places so we only want to change in google sheets. I've gotten some help from your team but they just ask to make a new sheet to test it out and they say it works. I get that. I need it to keep updating from my current sheet.  35 licenses so far hundreds to go in the future - I need this fixed. 

How do I make sub sections in the outer circle i.e. between 2 circles? Screenshot posted in comments for reference   

So when i import a .png or .pdf into an org chart it seems to always show the name of the file on the display as well.   how can I hide this?