Peer Support

I’m trying to import an AWS account using the python script method and keep getting this error importing the json file for multiple accounts.  I’ve done it this way many times in the past, but now I can’t get any account to complete successfully.  Am I the only one having this issue?

Hi there!Is anyone using Lucidspark to review floor plans? I’m uploading pdfs, but if I’m zoomed out to far, they are reading to light, and when I zoom in, they are fuzzy, the lines are not sharp. It’s not reading like an actual pdf. Any advice?thanks,Roberta

Hi  I try to use fonts that fit in Thai or other languages and it's a little bit hard to read because it didn't show properly and I guess might be the font style.  So is it possible that I can upload and use my own font? Thank you.

I want to show the timer on a lucidchart and was able to display the same when I went fullscreen on Lucid, this has now changed and if I switch to fullscreen I cannot see the timer. ? Any suggestion 

I no longer see the ‘Change Shape’ option when I right click on a shape. Did something change? This thread says that this option should be available when using Flowchart shape library but I dont see it in those shapes as well -  

I need to link PDF’s in an external network.  The end user wants to store the workflow documents as PDF’s and store them in their local network.  The issue I am running into is that the links are obviously broken (I linked them as URL’s while we documented the processes) when I create the PDF.  I need to know if it is possible to link the PDFs, after they are stored in the network.  And if so how is this done?

It looks like DDL is generated from ERDs for MySQL Oracle PostgreSQL and SQL Server. Do you plan to support Snowflake and Redshift?

Hi I am using this quite cool feature "Markup" for UML Sequence this allows me to "write" the sequence diagram.   I am able to add a note using "note light/left: {myNote}"   Is it possible to add a line break and write the note over multiple lines?   Best

in the web app it’s working fine, but in the app it’s completely white screen just launching the app.

Hello, I used to love Jamboard and the fact that every Jam contained separate numbered frames where I could ask my  students  to go , how can I re create the same with Lucid sparks? separate question:  190 of my jamboard could not be imported  

Hi, For example, we have created a sticky note and we want to take the line we extracted from it on a image and put it, but the system does not allow this and asks us to leave it on one of the ports on the 4 sides of the image. However, after waiting for a few seconds, the system allows us to drop the arrow on the image. Normally, in other applications that include whiteboard, there is either a button for this (for example, in some whiteboard applications, when holding down CTRL, the snapping feature of the line turns off and we can easily leave it wherever we want) or it allows it by itself. I couldn't find any easy way to do this in Lucidspark, and that's a vital feature for us. In addition, while pressing L to draw a line is sufficient in most whiteboards, in Lucidspark it is also necessary to make a choice for this, and I think this is something that slows down the work. Do you have a solution for these? Kind regards.

Hello, I am making a lucid chart and on the screen the background is transparent, but when i go to export it, the background changes to orange. Thanks!

When i use the scroll wheel only (no other key pressed) the document zooms in or out.I do not want it to zoom in our out, but move up or down as the scroll wheel behaves in all other documents.According to lucid chart doc, it says to use the control key and scroll wheel to zoom in and out and that works. I want this to be only way it zoom in and out.How do i change the lucid chart settings, so my scroll wheel only zooms in or out when the control key is also pressed, and if the control key is not pressed to move up or down on the document?

ai leave the background

Hello, Does anyone know how I could apply conditional formatting to always detect for duplicate blocks in Lucid? I can highlight things manually when I don’t have a lot of data, but I would like to automate this as far as possible!

I am attempting to sum a field in my org chart data (“Total Paid FTE:”) whereby I would like the total FTE of the shapes downstream from a particular shape.   I am using =SUM(DOWNSTREAMDEEP."Total Paid FTE"), which is working only on shapes with shapes reporting to them.   Those shapes which have no ‘downstream’ are showing 0 as the result.   Is there an IF function I can build in to show the FTE values of those shapes which terminate with no direct reports?     In the example below, there are FTE in all of the org units showng 0 values. 

Is there anyway to allow Lucid chart to access these type of Image URLS from our office 365 environment or do I need to export them all to make them accessible another way? https://mycompany.sharepoint.com/_layouts/15/userphoto.aspx?size=L&username=user@kenvue.com

For the entire org chart, is there a way to apply different coloring/sizing style based on specific data that was imported for the chart?  For example, those at VP level are larger and colored green and those a level below are colored orange and slightly smaller, etc. Make it dynamic based on when the data is refreshed?  Very new to Lucidchart, so just seeing what options there are OOTB. (Or even with custom scripting if necessary) 

I am not able to change the name of the document from the default “Blank Diagram”.  I have tried to click on the name and it wont access it.  I checked Insert or Edit options and there is nothing that allows you to edit the diagram or document name. 

I have a group of shapes where I added data to the group (not an individual shape within the group). I wanted to add some conditional formatting from the icon library to visually indicate the group has data but the conditional formatting does not work on the group. I have successfully applied the desired conditional formatting to a single shape just not the group.

I am attempting to sum a field in my org chart data (“Total Paid FTE:”) whereby I would like the total FTE of the shapes downstream from a particular shape.   I am using =SUM(DOWNSTREAMDEEP."Total Paid FTE"), which is working only on shapes with shapes reporting to them.   Those shapes which have no ‘downstream’ are showing 0 as the result.   Is there an IF function I can build in to show the FTE values of those shapes which terminate with no direct reports?     In the example below, there are FTE in all of the org units showng 0 values.

Can Lucidscale draw the lines betweenSNS & SQS for SQS based subscriptions SQS & lambda for event source mappingsWe are using Event Driven Architecture and this will be a nice feature to have. 

I’ve noticed when I turn on shadow for shapes that my table shape cells with border set to None have a tiny gray border on the export to PDF or print. Is that expected? I would expect the shadow should only affect the shape outline and not the individual cells. 

We completed a double axis activity in our team. I would like to continue working with the results of the activity, but I cannot find the “Export results” button that I’m supposed to find in the top right of the results page. This corner is simply empty:  Is results export not possible for double axis activities or am I missing something?

Hello, we just installed the LucidChart for PowerPoint 2016 and users are getting the error message below when trying to launch the add in. Anyone encountered this one before?