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Peer Support

Encountering an issue or have questions about how to use a Lucidchart, Lucidspark, or Lucidscale? Search the Lucid Community or post a new question to get support.

6808 Topics
Kaitlyn S
Kaitlyn S
asked in Product Questions
My document moves on the gray screen so I have to use the sliders to find it

Often, my documents, which I start in the upper left corner of the gray space, MOVE.  I will open the document and find all gray.  Then I have to hunt for my document.  Sometimes, the sliders are super hard to see.  So frustrating.  How can I fix this?

151
Humas1985
Lucid Legend Level 9
Brendan O
Brendan O
asked in Product Questions
Family Tree From spreadsheet

I have trying to make a family tree from a spread sheet. Lucidcharts’s sales page FAQ says that data can be imported with the use of “our family tree creator”.  How do I access said creator.  I can’t find information on it.  When I click the “Learn More” link it takes me to the Org Chart info page.  That’s not what I want.  I want Family Tree or Genealogy chart template information on how to load data from a spreadsheet. 

1105
Micah
T
tuan.nguyen1
asked in Product Questions
Mural vs Lucid - Metadata on who edited a file or placed something on the board

I’ve worked with Mural before at another company and they had a function where I could see who would drop images in the board. Is there a way in LUCIDSPARK to check who dropped an image or who edited text?

212
Kelsey Gaag
K
kcrossley
asked in Product Questions
How to Submit a Lucidchart Idea

Hi, Can someone tell me how I go about submitting Ideas, Requests for Enhancement, etc.? Thanks, Kevin 

351
G
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Lilly Lee
asked in Product Questions
How do I find anything assigned to me?

We have a board with different assignees on different cards. How do I find all the cards assigned to me? 

272
Amelia W
M
mcastrigno
asked in Product Questions
How do I take an existing shape from a library and modify it?

There is lots of information to change the color, size, text or other attributes of a shape but not how “unlock” a shape and edit it to your liking. Specifically, I am trying to edit the router shape in Networking but it only show 4 ports. I want mine to show 8 ports so I want to edit the image but I cannot find how to do this. All comments are appreciated!

7810
M
N
Nihad.Pandikashala
asked in Product Questions
Export Selection is greyed out in when I try to export

I created a diagram and I am trying to export the diagram. But the Export Selection option is greyed out.

773
Zuzia S
Daniel K103
Daniel K103Lucidite
asked in Product Questions
How can I change Lucidchart document orientation from portrait to landscape?

How can I change the Lucidchart document from portrait to landscape or vice versa?

65410
Mirko Bubba
Morgan T
Morgan TLucid support team
published in Product Questions
Use dots and shapes to vote in Lucidsparklucid advice

You can use dots and shapes to make voting sessions simple and accessible for all users, regardless of their Lucid plan. After hosting a brainstorming session in Lucidspark, open a dot quick shape bank by:Click the More tools icon from the Primary Toolbar on the left-side of the canvas. Select the Quick tools icon from the menu that appears. Drag Dot bank onto the board.Using Frames and text, drag dots out of the dot bank to create a legend for which color represents which participant.When you are ready, set a timer and start the voting session by having participants drag and drop dots from the shape bank onto the sticky notes. Beforehand, you can predefine how many votes each participant is allowed.When the timer runs out, you will be left with a visual representation of everyone’s votes! 

2700
Morgan T
Scott C101
Scott C101
asked in Product Questions
How do I notify a group of people and not "all" collaborators?

I have a Lucidchart I am working on with only 6 people.  I want to notify them of something in the diagram.  How can I add a comment to all 6 people vs. @’ing all of them by name?  The Lucid prompt says to enter “@all”.  However, that also says “all collaborators”, and shows the list of our entire organization.  That makes me believe my comment will go to everyone and not just the 6 people on that chart.   

302
Scott C101
C
Claree22
asked in Product Questions
Sum column data when another column meets certain criteria

Hi there - attempting essentially the same formula as described herefor a sum of finances within 1 given year, tried with;{{=SUM(IF(@"FY Plan" = "2026" @"Opex FC" 0))}}per guidance but all I get is an ‘Unexpected end of expression’ error

828
Richard Udell
J
jsc
asked in Product Questions
Error when inserting lucid chart doc into Google Doc

I keep getting: “Error. We were unable to insert your document.”I’ve tried three different lucidchart charts. PINs for two of them: 9f4ZYHpRxtvm  4k5S2WuONmY0I’ve restarted the browser.I’ve uninstalled and re-installed the extension.The console (Chrome on windows) shows only:       Third-party cookie will be blocked in future Chrome versions as part of Privacy Sandbox.But if I click on Issues (in the console), it shows one issue:  The Content Security Policy (CSP) prevents cross-site scripting attacks by blocking inline execution of scripts and style sheets. To solve this, move all inline scripts (e.g. onclick=[JS code]) and styles into external files. ⚠️ Allowing inline execution comes at the risk of script injection via injection of HTML script elements. If you absolutely must, you can allow inline script and styles by: adding unsafe-inline as a source to the CSP header adding the hash or nonce of the inline script to your CSP header. Affected Resources 1 directive

493
Amelia W
B
Bruno B
asked in Product Questions
Frozen Lucid Cards out of Timeline Diagram

Hi,Many thanks in advance for your help! I’m dragging and dropping Lucid Cards out of a  Timeline Diagram. When I do this, they freeze, I can’t move them anymore (they are not locked).I don’t think that my document has too many shapes. Sincerely,Bruno 

435
Kelsey Gaag
R
Lucid Legend Level 4
rvassilatosLucid Legend Level 4
asked in Product Questions
Sticky note bank

I’m using the new “custom shape bank” feature and I highlighted and dragged the post its on the right into the ‘custom shape bank’ exactly as is, but it changed the order of the post it colors. Is there a way to fix this?   

1223
Kelsey Gaag
W
welches8
asked in Product Questions
Unable to color fill any shapes

All the sudden every single one of my existing lucidchart documents are completely void of color. (that’s a lot of work erased!!) and when I try to color-fill the shapes or create a new shape and add color, it doesn’t work. The only thing I can do is change the color of the lines of each shape but I can’t fill anything with color. What is going on?! That will be hours of work to re-color every shape…. if it even worked. I’m also paying for a subscription so it can’t be that. 

2651
Humas1985
Lucid Legend Level 9
W
welches8
asked in Product Questions
Shape fill colors not working

All the sudden all of my existing charts are completely colorless and I am not able to add color back into any of my shapes!! This is hours of work, please help. 

772
W
ian.hendra
ian.hendra
asked in Product Questions
Shapes in Lucidchart document shift when loading the document

Have developed a three column swimlane. Downloads OK to jpg,Ok,  Gets scrambled when I save to Documents and fire it up again.  Columns move up half a page but the shapes don't. When I try to reposition the columns they  grab the shapes and pile them up so they have to be repositioned the hard way. Total p in the a. A4 landscape, vertical lanes . New problem started today, I do heaps of swimlanes not had this issue before.Any ideas, thanks

1129
G
B
Blaize Bailey
asked in Product Questions
Evenly Spacing between Org chart squares

Hi Everyone,I am fairly new to Lucid Chart. I have managed to create my organogram, but I am having trouble with the spacing between the Org chart boxes. The usual “arrange > distribute objects” is greyed out. Anyone know what I could be doing wrong or how to fix this. Thank you.

1942
G
H
HannahLucid support team
asked in Product Questions
Locate my Admin

I need help locating the Admin of my Account!

3331
H
M
MichelleBrody
asked in Product Questions
How do I add a dotted line to a Legend

How do I add a dotted line and a solid line to my legend?

1801
Kelsey Gaag
M
MWatt
asked in Product Questions
How to move a smart container to another layer in my Lucidchart document

How do I assign or move a Smart Container to a certain layer?

711
Zuzia S
L
lucidjoe
asked in Product Questions
Conditional Formatting with Shape Data containing numbers

Hello,  I’m trying to create a conditional formatting rule that will highlight boxes based on the shape data I’ve linked to my diagram. I’m utilizing Google sheets to create a CSV with VLAN data for each box in our network.  I’m unable to get the formatting to actually apply whenever I set the rule after the first column. I have attached two examples of “working” and not working. The goal is the apply the VLAN data for each box and when the rule is applied it will highlight all boxes, avoiding a lot of manual work. Maybe I’m going about this the wrong way, my Google sheets will have a tab for each box with a column header of VLAN with the numbers for that box. Notice VLAN 1 works, but VLAN 48 does not.   Let me know if you need additional information, thanks!

898
Kelsey Gaag
S
stanc
asked in Product Questions
Adding a HEIC format picture to a document

I am trying to upload a picture which is in a HEIC format on a Lucidchart document.It does not work… Apart from converting the picture to another format (PNG, JPG, etc.), do you see any other solution?Thanks a lot,

221
Emma D
S
soong
asked in Product Questions
Resizing organisational Chart

 I’m trying to adjust the layout of an org chart so it fits on an A3 sheet of paper. As you can see above, it’s very horizontal. I was hoping to drag people down a bit to spread it out but that adjusts their line manager. If I drag the whole box down it just makes each individual box bigger but doesn’t spread them all out evenly.Is there a way to manually move some people down and have the people under them also go down? 

391
Emma D
B
BrettCC
asked in Product Questions
AIrcraft Checklist

I want to create a flowchart for an aircraft walk around, FMC setup, cockpit preparation, taxi takeoff and cruise and land… It will provide a source of handy additional info in addition to the mandatory checklists in all aircraft.. any ideas on how to do this? I see three columns on an A4 portrait page and active links where required but open to suggestions or ideas from others thanks in advance

211
Kelsey Gaag
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