Lucidchart images distorted in Google Docs

Question

A shape with text is clear when created and viewed in Lucidchart, but is distorted with repeated text when loaded into a Google Doc as below.

Shape in Lucidchart

x81Aama~qia2?a=7757&x=2292&y=-8&w=178&h=158&store=1&accept=image%2F*&auth=LCA%20fa5a125560cda57c9a0b1168a0b4ed65cb412aaafc9f1201b55421c570f5ad1e-ts%3D1740673000

Shape in Google Docs

Lucid chart image on Google Docs loaded through Lucidchart-Google Docs add-on

Ambar D · Accepted Answer

Hi ​@Ken K., thank you for posting in the Lucid Community! I apologize for the delay in response here.Are you still experiencing trouble with this? Are you seeing this within one document, or across multiple attempts?Would you mind testing this in aprivate or incognito window to help us narrow down the potential cause? Could you also try connecting to a different network or disconnecting from your VPN (if applicable)? Sometimes these performance issues can be related to internet security/speed or browser issues. These steps will help us eliminate that possibility. For help with opening an incognito window, please see this community post.If those don’t resolve the problem, can you please send the following information so I can take a closer look?A screenshot of the associated Javascript Console output after reproducing the issue. You can open your Javascript Console by pressing Ctrl+Shift+J (if your computer is a Windows/Linux) OR Cmd+Opt+J (if your computer is a Mac).Thanks in advance for your help and patience!

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