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Hi, 

I have an org chart with some shapes that are ‘open’ and marked as such. For one of these shapes, when I filled in the person’s role, everyone in that person’s org disappeared. I removed all conditional formatting from that shape (although i didn’t have an issue with it on the others), and still had the same issue. Since I was on a time crunch i just created a new shape, but wondering what went wrong. 

 

i captured a video below removing all the names. When i change the ‘open’ to a name it splits the org chart. However, in the original board, nothing split it just disappeared 

 

 

Hi ​@rvassilatos

Thanks for your post! Does this issue persist in a copy of the document? Is there any formulas attached to the shapes?


Hi, 

 

it does persist in a copy, the screenshot/video above is a duplicate of the original doc. It had conditional formatting on it, and I tried repeating the steps after removing all the conditional formatting and still came across the same issue. 


Hi ​@rvassilatos

Thank you for clarifying! Do you mind sharing a document support pin so I can take a closer look at the issue?


what’s the best way to provide you the support pin?


@rvassilatos
You can provide it here in the thread! It is only accessible by our support team, regular users are not able to use it so it is safe to share in it in the Community. However, if it makes you more comfortable,  you can private message me the pin!


Hi, 

here is the support pin - duDib2TLzvkvuI172829853

 

It seems to only be happening with one of the roles (that i can tell at least). I’ve put a big arrow to it. Let me know if it’s best to hop on a call.


Thank you ​@rvassilatos, I have passed this info along to our development team. It looks like a this is a bug, and our team is looking into it. I apologize for any disruption this may cause, and I will update this thread with any new information about a fix. Please follow along on this thread for updates, and post any additional questions or concerns below.


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