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Blank portion on image when I download from Lucid

  • March 18, 2025
  • 2 replies
  • 25 views

Forum|alt.badge.img

Hello,

Kindly help me check if there is any setting issue. When I export the image, I enable "Crop to Content," but even then, the downloaded image still has a blank section at the top.

 

 

Best answer by Ambar D

Hi ​@Shikhar.Srivastava,  thank you for posting in the Lucid Community! Thank you ​@Humas1985 for the excellent resource here. 

@Shikhar.Srivastava are you still experiencing issues with this? Can you confirm whether you are attempting to download one specific image inside your Lucid document, or if you are attempting to download your entire Lucid document as an image? Would you mind providing a description of the download settings (file type, document pages, cropping, quality, etc.) that you selected for the download?

I would also suggest trying these troubleshooting steps:

Comments

Humas1985
Lucid Legend Level 10
Forum|alt.badge.img+24
  • Lucid Legend Level 10
  • March 19, 2025

Hi ​@Shikhar.Srivastava 

Check this thread and hopefully this will help you solve your issue.

Export only portion of Lucidchart diagram without excess whitespace | Community

Hope this helps - Happy to help further!!
Thank you very much and have a great one!
Warm regards


Ambar D
Forum|alt.badge.img+10
  • Lucid community team
  • Answer
  • March 21, 2025

Hi ​@Shikhar.Srivastava,  thank you for posting in the Lucid Community! Thank you ​@Humas1985 for the excellent resource here. 

@Shikhar.Srivastava are you still experiencing issues with this? Can you confirm whether you are attempting to download one specific image inside your Lucid document, or if you are attempting to download your entire Lucid document as an image? Would you mind providing a description of the download settings (file type, document pages, cropping, quality, etc.) that you selected for the download?

I would also suggest trying these troubleshooting steps: