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I recently added Lucidspark to our Teams' channel. I'm wondering if my colleague requested to add another member to our documents; did they receive the same notification request that I'm getting from the Lucid app? See the screenshot attached for reference. Thank you
 

 

Hi ​@Drave F

Thanks for posting in the Lucid Community! To clarify, you wondering if the colleague requesting access received the same Teams message as you? 

This message means that a user tried to access your board, and they were not granted permissions to view it, so they were provided the message below and selected “Request edit access.”

 


Hello ​@Drave F ,

Only those in the same team that has admin/share access of that document/Team will receive the request as mentioned by Kelsey.

How the notification sent out:

  • usually by email
  • shown in the Lucid app itself
  • any communication app that they connect the Lucid account with, which in your case MS Team. If they do NOT activate the integration to the Lucid account, they will not see this notification in the MS Team.
  • Note: they have to have the notification turned on as well (as per your screenshot), which usually turned on by default. They do have access to turn the notification off, should they do not wish to be responsible to grant Lucid access.

If you are the Lucid champion in your organization, then you can establish the preference and training in this matter, and communicate the ‘how-to’ turning off the notification for those that do not want to be bothered with any of these notifications.

 

Hope this helps.

Catherine


Thank you, ​@Kelsey Gaag and ​@Catherine Fahidin your response.

I would like to ask. Is there a way where only the owner can receive the request notification from their group?
For example, we have a team that has 30 members that have a Lucidspark document shared with us. Instead of the user getting the request notification, the manager or project manager of that team gets the request notification only.

Looking forward to your response.

Thank you!


Hi ​@Drave F

Good question! Only users with Edit & Share access (the document creator is given these permissions when the document is created) can grant access to the document. Users without share access won’t receive the notifications about users requesting access.  

 


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