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Peer Support

Encountering an issue or have questions about how to use a Lucidchart, Lucidspark, or Lucidscale? Search the Lucid Community or post a new question to get support.

6318 Topics
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PMMarron
asked in Product Questions
Dased box around text

I am entering text and then get dashes making box around outside of words.How do I get rid of the dashed box?

303
Phillip W
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kbudhbhatti
asked in Admin Questions
Work is not saved.

My work done on the date of 01/04 to 03/04 is not saved, please help me with the issue and let me know how do I resolve the issue.

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sergiord79
asked in Admin Questions
Does Lucidscale sync generates costs in AWS?

Hi I would like to know if lucidscales generates any fees in AWS, and what process could generate them like, syncing, whe you connect to AWS, etc. Sorry for my english, not my first language! Thanks 

271
Humas1985
Lucid Legend Level 8
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tonygoulding
asked in Product Questions
How to set a fixed width for Mind Map nodes

Just moved from MindManager to Lucid. In MM, each mind map node (text box) has handles allowing me to adjust node width manually, or set a default width for all nodes. I can’t seem to find either option in Lucid. My Lucid mind map nodes only wrap text content when they’re VERY long. Makes readability very difficult.I’m using the default Lucid Mind Map and I see a “Shape Options” icon in the menu bar, but the width/height values are grayed out. Help appreciated.

1083
Amelia W
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GermanA
asked in Product Questions
Distorted figures when scrolling - Error

Hi Lucid community, I’ve been encountering this error where all the forms are distorted when zooming in/out. It looks like a bug where the forms/text get multiplied and the whole document is impossible to manage. I’ve added to animations for reference. I’ve been using Lucid without any issues in the past so I’m not sure why this started happening or how to fix it… appreciate any help!! My “View” is set to infinite canvas. 

183
Kelsey Gaag
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wittij
asked in Product Questions
LucidChart Team Foold Not Displaying

I am the admin for my company account.I have a Team folder that just stopped displaying. If I search, I can find all the documents that were in that folder, but they indicate that they are in the “Team Folder” folder.If I click on “Team Folder” I don’t see any documents not the missing Team Folder, I just see the rest of my Team folders.Help! ps. I see if mistyped the subject, but it won’t let me edit it now...

302
Kelsey Gaag
john.a.lopez
john.a.lopez
asked in Product Questions
use reference diagram

similar to a master-page, is it possible to REFERENCE another diagram into the current page … possibly more than 1 at a time. I attempted this with a master-page to no avail, beyond the first.The use-case:create a new page from a template that has a master-page with a border and title-block​​​​​​​ create a new page with an architecture framework that will be used that will be referenced by all architecture diagrams for consistency create a page, reference the titleblock master page for the border, etc. then reference the architecture framework page as background for teh new diagram draw the new diagrami attempted this by creating 2 master-page, and attempting to reference them both in the 3rd page. the latter replaced the former.in CAD we often reference other models (components) into the current (like an assembly) that maintains live referential image for any updates or changes in the models (components) and thus provides visual impact in the overall assembly. Similiar with PCB and el

281
Kelsey Gaag
Erika D
Erika D
asked in Product Questions
Google Classroom Share

Hello I'm trying to share a chart in google classroom.  I would like every student to have their own chart.  Do I share a link as a single user or multiple user access? Do I make it into a template and just share a multiple user link? Thank you Erika  

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Vanessa C101
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joacole
asked in Product Questions
Turning off Collaborative AI is a Premium Feature???

Am I correct in that turning off Collaborative AI until we are able to evaluate whether we want to opt in to it is a PREMIUM feature?

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mdivit
asked in Product Questions
How to add lines to Lucidscale networking diagram

Can anyone advise how to get lines to appear in a networking diagram after ingesting AWS VPC information into Lucidscale? I’ve checked all boxes under the Lines tab but they don’t appear in the diagram. Thanks!

333
Kelsey Gaag
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Zabrell
asked in Product Questions
Unable to connect shapes with lines that are in different layers in Lucidchart diagram

Please help in solving the problem:It is very hard (and sometimes impossible) to connect with arrows separate blocks that are on top of a grouped layerI recorded a video to demonstrate (now in YouTube processing) 

965
Amelia W
Dave L
Dave L
asked in Product Questions
Confluence Data Center - macro loads, then stack traces

I just upgraded a Confluence Data Center instance from version 8.7.2 to 8.8.0, and now our Lucidchart macros are not rendering anymore. 😓Lucidcharts render for 1 second, then a stack trace occurs within the macro.I confirmed Confluence’s Lucidchart config is still pointing to our Lucidchart team.Anyone else encounter this? Anyone have suggestions, fixes, or workarounds?

918
Amelia W
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LB Ben Johnston
asked in Product Questions
Presentations hide elements in presenter mode in Lucidspark

I have tried the presentation system a few times with LucidSpark boards and love it, however, I cannot get to the bottom of a recurring issue. Whenever I try to present, seemingly random elements will NOT show when the slide is in view. These elements will be visible during the ‘animation’ movement to the new slide but once the slide is fixed in view they will hide or become ‘faded’. Here’s a minimal example https://lucid.app/lucidspark/b74e6782-4809-4977-99c7-60b74695288a/edit?viewport_loc=-560%2C-359%2C2280%2C1681%2C0_0&invitationId=inv_23987d21-2cb9-46ff-b700-cbee2a2fc7fc Observe the slide is an extremely basic one, an image and two elements.  In presentation mode, the star element will be faded out.This happens for arbitrary elements in my experience and I cannot find a pattern to it. It seems to be more common when there are non-image elements near image ones or sometimes when the element overlaps another element. Additionally, sometimes it will work or different elements show

3047
Amelia W
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Joel
asked in Product Questions
Sharing Lucidchart documents in Microsoft Teams with view permission

Hi everyone,Wondering how I can have flowcharts appear in MS Teams in a list as the flow chart only for staff to view? This would be for all staff flow charts.Each time I have tried shareable links I get the full Lucidchart page with all editing tools. I’d like it to be live so any changes made in Lucid will change in MS Teams also.Thanks team! 

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Belén Bernales
asked in Product Questions
¿A que se refiere con que el plan gratis tiene hasta 60 objetos por documento?

Hola! Quería comenzar a utilizar esta herramienta pero no comprendo bien a que se refiere con “objetos”, que incluiría eso? Porque si se refiere a la cantidad de topics y subtopics que puedo hacer, entonces no es suficiente para el esquema que necesito hacer.

111
Amelia W
B
Lucid Legend Level 2
bram.moreinisLucid Legend Level 2
asked in Product Questions
Can't move shared Lucidchart document to Team Folder

I have edit and share on this (and many other) Wireframes students made:  And I have a Team Folder to move it to:  But when I choose Move: It says Zero Items Moved:  Help!

1143
Phillip W
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sciguy144
asked in Product Questions
Uploaded fonts don't have bold and Italics options

I uploaded a font Avenir (with the proper extension). It displays in my flowchart but I do not have the options to bold or italicize the text.Please advise.

261
Phillip W
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currently144
asked in Product Questions
Attempting to set text indentation, resets itself

I have been trying for the last hour to set the indentation on a single line of my Gantt chart  to 0px. When I then start typing, it resets itself to 24px, which is super annoying.

101
Kelsey Gaag
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Pmeier
asked in Product Questions
Lucidchart template for pneumatics

is there a Pneumatic template available ?

602
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ThisGuy
asked in Product Questions
[BUG] Replace Shape Doesn't Work With The Predefined Process Shape

To reproduce:Create a diagram. Pick a shape. Try to replace the shape with the Predefined Process shape.

283
Flavia D
Shanna H
Shanna HLucid support team
published in Admin Questions
SCIM common error codes with troubleshooting stepsAdmin resource

SCIM common error codes with troubleshooting stepsThis post walks through most common error codes you may encounter while using SCIM. Refer to the appropriate method section below to locate the error code and receive troubleshooting instructions to help get the issue resolved. Refer to the SCIM Developer Doc for more information on how to leverage SCIM for your account management.Get: Get User 401 Unauthorized If the bearer token is invalid, regenerate the token.  404 Not Found If the user was not found, it's likely that they haven't been created yet, are associated with a different account, or they're registered under a free user profile not linked to your account. Create or invite the user to your account.  Get: Get All Users 401 Unauthorized If the bearer token is invalid, regenerate the token.  Post: Create User 401 Unauthorized If the bearer token is invalid, regenerate the token.  409 Conflict If username or emai

4530
Shanna H
M
MarkJ
asked in Product Questions
How to Export Lucid Chart in Native File Format

Is there any way to export Lucid charts (swim lanes) in native Lucid format so I can supply copies to my client and they can update the chart in future if required. The client doesn’t currently use Lucid and may not need to update the charts, but I need to give them copies that they can import and update if necessary. Thanks in advance for any assistance.

711
Kelsey Gaag
L
LinAssurant
asked in Admin Questions
Corporate License

I have a corporate license, but when I try to create a document, Lucid says I need a license.

304
L
M
mb123456
asked in Product Questions
Lucidchart adding an icon by default to all shapes - how do I turn it off?

A detailed description of the problem and how it differs from the expected functionality:Whenever I add a shape or text or even paste in an image, a blue icon is being added to the top right of the shape by default. I have to go into icon sets and remove icon for every single shape I add currently. Any troubleshooting steps you have already taken:Searched through all settings, can’t see anywhere where this could have got set as a default. I have tried closing and reopening, A screenshot of the issue and any error messages you see:If this happens in one document or all of them:This only seems to happen in one particular document at the moment If it happens in a copy of this document:Not tried If this happens in existing documents, new documents, or both:Not tried new documents If any of your collaborators working on this document experience this problem:Unaware If the problem is document specific, a support PIN for the document so that our team can take a closer look:vw5qfyqYUVRn

3404
M
K
katwesty
asked in Product Questions
No flow available from BMPN 2.0 event shapes

When I add an event shape, it does not allow me to quickly add a flow line to another shape like it does with activity shapes. I have to create a line and then copy it and move it to position. Is there a fix for this?

268
Phillip W
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