"Our servers experienced an error" message when attempting to accept an edit invitation

Question

I have been sent an invitation to edit a document via Lucid but whenever I click any of the links in the email I get taken to a page with the following message:

Our servers experienced an error. We apologize for the inconvenience.
Flow ID: d1da38f654657a53
Time: 2025-01-16T07:12:06.439Z

Have had a quick search through community pages but didn't seem to find anything exceptionally relevant.

Leianne C · Accepted Answer

Hi ​@Cam.N, thank you for posting in the community! I can see that you have also submitted a support ticket for this issue and someone from our team is assisting you. Please refer to the email for further information. Thanks!

Ria S · Answer

Hi ​@Cam.NThe error message you’re seeing—“Our servers experienced an error”—may be related to one of the following causes:Expired or Corrupted LinkThe invitation link you received might have expired or been corrupted during transmission.Solution: Request the document owner to resend the invitation or generate a new share link. Ensure they select the appropriate permissions (edit or view).Authentication IssuesIf you’re not logged into your Lucid account when clicking the link, or if the email address associated with your Lucid account differs from the one used for the invitation, access might fail.Solution: Log into Lucid using the email address that received the invitation, then try clicking the link again.Browser Cache or Cookies IssueCached data or cookies in your browser might interfere with the link's functionality.Solution: Clear your browser cache and cookies, then retry accessing the link. Alternatively, open the link in an incognito or private browsing window.Browser CompatibilitySome browser configurations or outdated versions may cause issues.Solution: Ensure you are using a supported browser (Chrome, Edge, or Firefox). If the issue persists, try switching to a different browser.Server or Platform IssueOn some occasions, the issue may be due to a temporary server problem on Lucid’s end.Solution: Check Lucid’s status page (https://status.lucid.co/) for any active incidents or outages. If there are no reported issues, proceed with the troubleshooting steps above.If the issue persists after trying the solutions listed, I recommend contacting Lucid Support directly. When doing so, include the Flow ID and timestamp from the error message (Flow ID: d1da38f654657a53, Time: 2025-01-16T07:12:06.439Z). This will help the support team quickly identify the root cause.I hope this resolves your issue, and please feel free to reach out with any further questions.