Skip to main content
Solved

User creation through e-mail


Forum|alt.badge.img+1

Hi ,

When we create a user account using E-mail , from which e-mail address the user get notification?

We need to whitelist that e-mail

 

Regards

Jai

Best answer by Ambar D

Hi ​@jai.j, thanks for clarifying! Sorry for my delay while I confirmed with our teams on this. To ensure that the user receives necessary notifications from Lucid via email, I would recommend they whitelist the following domains:

  • account@app.lucid.co
  • ar@app.lucid.co
  • ar@lucid.co
  • email@app.lucid.co
  • notice@app.lucid.co
  • sharing@app.lucid.co
  • support@app.lucid.co
  • billing@app.lucid.co
  • feature-notifier@lucidchart.com
  • notice@e.lucid.co
  • support@e.lucid.co
  • events@e.lucid.co
  • webinars@e.lucid.co
  • lucidlabs@e.lucid.co
  • research@e.lucid.co

Please let me know if you have any more questions!

View original
Did this topic help you find an answer to your question?

Ambar D
Forum|alt.badge.img+8
  • Lucid community team
  • March 24, 2025

Hi ​@jai.j, thank you for posting in the Lucid Community! To clarify, are you or one of your team members not receiving a verification email after account creation? 


Forum|alt.badge.img+1
  • March 25, 2025

Hi Ambar,

We have mail restriction to this particular user. They receive mails only from allowed domains.

So we want to know from which mail id the user receive the mail, so that we allow that email id / domain then the user will receive mails.

Regards

Jai


Ambar D
Forum|alt.badge.img+8
  • Lucid community team
  • March 26, 2025

Hi ​@jai.j, thanks for clarifying! Sorry for my delay while I confirmed with our teams on this. To ensure that the user receives necessary notifications from Lucid via email, I would recommend they whitelist the following domains:

  • account@app.lucid.co
  • ar@app.lucid.co
  • ar@lucid.co
  • email@app.lucid.co
  • notice@app.lucid.co
  • sharing@app.lucid.co
  • support@app.lucid.co
  • billing@app.lucid.co
  • feature-notifier@lucidchart.com
  • notice@e.lucid.co
  • support@e.lucid.co
  • events@e.lucid.co
  • webinars@e.lucid.co
  • lucidlabs@e.lucid.co
  • research@e.lucid.co

Please let me know if you have any more questions!


Reply