Hi ​@jai.j, thank you for posting in the Lucid Community! To clarify, are you or one of your team members not receiving a verification email after account creation? 

Hi Ambar,

We have mail restriction to this particular user. They receive mails only from allowed domains.

So we want to know from which mail id the user receive the mail, so that we allow that email id / domain then the user will receive mails.

Regards

Jai

Hi ​@jai.j, thanks for clarifying! Sorry for my delay while I confirmed with our teams on this. To ensure that the user receives necessary notifications from Lucid via email, I would recommend they whitelist the following domains:

• account@app.lucid.co
• ar@app.lucid.co
• ar@lucid.co
• email@app.lucid.co
• notice@app.lucid.co
• sharing@app.lucid.co
• support@app.lucid.co
• billing@app.lucid.co
• feature-notifier@lucidchart.com
• notice@e.lucid.co
• support@e.lucid.co
• events@e.lucid.co
• webinars@e.lucid.co
• lucidlabs@e.lucid.co
• research@e.lucid.co

Please let me know if you have any more questions!