Hi ​@ian.brown 

Your understating is right, ideally, you should create the objects on their respective layers first before linking them.

Hope this helps - Happy to help further!!
Thank you very much and have a great one!
Warm regards

Hi Huma,

thank you for your reply !

I didn’t like the answer but I appreciate that you replied. I will look to remove and re-add the links post adding the layers.

Many thanks

Ian

Hi ​@ian.brown ,to clarify, when you refer to linking, do you mean linking with lines or hyperlinking objects?

Hello Kelsey,

thank you for replying.

I have a network diagram and linked the objects with lines to illustrate process flow and dependancies. Once moving the objects to a different layer, the connections with lines to other objects are not treated as part of the new layer.

I hope that makes it clearer.

Best regards,

Ian

Hi Ian, 

Thanks for clarifying! What method are you using to move shapes to the new layer? Are you copying and pasting? If you use that method or select the shapes, right click > copy to > layer, the lines should move to the new layer.

Hello ​@Kelsey Gaag ! Unfortunately I did use the method you suggest; and I end up with this

There is only one line in the layer, and that is one I created later with the ALT-Line method to connect objects on different layers.

Thanks,

Ian

Hi ​@ian.brown, 
Thank you for clarifying! Can you please send a temporary Support PIN for this document? This will allow me to take a closer look at the issue you’re experiencing. For more information on generating a Support PIN, check out this Help Center article.

Hi ​@Kelsey Gaag , thank you for looking. I have generated the pin, what is the process for giving it to you ? Post it here in the public forum or raise a support ticket?  The help doc glosses over that bit.

Thanks

Ian

Hi ​@ian.brown, 

Thanks for the reply! You can post the pin here, it is only accessible to our support team so, other users are not able to access your document.

Thank you ​@Kelsey Gaag here it is

dubnZ7GRaLno8P125189771

I am greatful for any advice.

Ian

Hi ​@ian.brown, 

Thank you for providing that support pin! It looks like you have a lot of layers in this document, and from my investigation I noticed that lines that are already in another layer don’t transfer to a new layer, unless, you open up the layer they are in and move them. Are the lines that you are encountering this issue with in another layer already? 

Hi ​@Kelsey Gaag I originally made the flat diagram on the ‘page’ layer. Then added additional layers and moved the computer objects to the other layers, so the lines were all created on the ‘page’ layer, except the one in the example, created later.

​@ian.brown, 

I see, thanks for clarifying. Can you try removing the “page” layer and moving the content to the page to see if that resolves the issue?

Hi ​@Kelsey Gaag the page is the default layer, I don’t think I can remove it ?

Hi ​@ian.brown,

Oh I see, I apologize I thought you meant you had a layer named “Page.” Do you mind looking at the lines you are experiencing this issue with to see if they are in a different layer? In my testing I found that if they are in another layer, you have to open the layer those lines are in to move them to a new layer. I attached a video of this below. You can see if a line/shape is in another layer by either:

1) hiding layers to see if the line/lines with an issue disappear or
2) by double clicking on the line, this will open up the layer they are in.

Hi ​@Kelsey Gaag yes, they are on a different layer. That is kind of where we started in that although they are connected to an object, they don’t move layers with that object. Now I understand that this is the expected behaviour I will go through and move them all manually.  I sort of hoped that with object A in layer 1 connected to object B in layer 2, when you selected layer 1 you’d see the link to another layer (even if you didn’t see the connected object and the same for layer 2, but you don’t, the lines remain in no layer.

Thanks for all your help. I really appreciate you sticking at it !

Ian

I see, thanks for your patience ​@ian.brown, I apologize for the misunderstanding. It does look like this behavior is intended. I did notice in my investigating that you can copy the contents to another layer, and then later on if you need to move it, it will allow you to move it to a new layer since there is two separate shape entities. 

However, if the contents were moved to a layer, and then copied to a second layer, the contents in the first layer won’t move. 

So while this doesn’t solve you’re current issue, I’ve included this in case it helps in the future. Additionally I think that this would be great insight to add to our product feedback section.