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Can't join company Lucid account

  • March 23, 2025
  • 4 replies
  • 44 views

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I can’t access any of the company’s diagrams. Also it keeps asking me for a trial, instead of join the team subscription. Is the fault on my account or is there something else I need to do? Many thanks for help

Best answer by Humas1985

Hi ​@Felix L 

Not necessarily! You don’t need to delete your account just yet, check if your admin can add your existing account.

Best Regards

 

Comments

Humas1985
Lucid Legend Level 10
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  • Lucid Legend Level 10
  • March 23, 2025

Hi ​@Felix L 

Are you joining Lucid through an invitation?

Regards


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  • Author
  • March 24, 2025

Hi ​@Felix L 

Are you joining Lucid through an invitation?

Regards

Hi ​@Humas1985 ,

No, so I need to delete this account then join through an invitation? 

Cheers


Humas1985
Lucid Legend Level 10
Forum|alt.badge.img+24
  • Lucid Legend Level 10
  • Answer
  • March 24, 2025

Hi ​@Felix L 

Not necessarily! You don’t need to delete your account just yet, check if your admin can add your existing account.

Best Regards

 


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  • Author
  • March 25, 2025

Hi ​@Humas1985 ,

 

Thanks! I’ll try to contact the admin

Cheers,