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March 23, 2025
Solved

Can't join company Lucid account

I can’t access any of the company’s diagrams. Also it keeps asking me for a trial, instead of join the team subscription. Is the fault on my account or is there something else I need to do? Many thanks for help

Humas1985
Humas1985Answer
Lucid Legend Level 10
March 24, 2025

Hi ​@Felix L 

Not necessarily! You don’t need to delete your account just yet, check if your admin can add your existing account.

Best Regards

 

Huma || Lucid Legend

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Humas1985
Lucid Legend Level 10
Lucid Legend Level 10
March 23, 2025

Hi ​@Felix L 

Are you joining Lucid through an invitation?

Regards

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Huma || Lucid Legend
Felix LAuthor
March 24, 2025

Hi ​@Felix L 

Are you joining Lucid through an invitation?

Regards

Hi ​@Humas1985 ,

No, so I need to delete this account then join through an invitation? 

Cheers

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Humas1985
Lucid Legend Level 10
Humas1985Lucid Legend Level 10Answer
Lucid Legend Level 10
March 24, 2025

Hi ​@Felix L 

Not necessarily! You don’t need to delete your account just yet, check if your admin can add your existing account.

Best Regards

 

Translate
Huma || Lucid Legend
Felix LAuthor
March 25, 2025

Hi ​@Humas1985 ,

 

Thanks! I’ll try to contact the admin

Cheers,

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