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March 23, 2025
Solved

Can't join company Lucid account

  • March 23, 2025
  • 4 replies
  • 86 views

I can’t access any of the company’s diagrams. Also it keeps asking me for a trial, instead of join the team subscription. Is the fault on my account or is there something else I need to do? Many thanks for help

Best answer by Humas1985

Hi ​@Felix L 

Not necessarily! You don’t need to delete your account just yet, check if your admin can add your existing account.

Best Regards

 

Comments

Humas1985
Lucid Legend Level 10
Lucid Legend Level 10
March 23, 2025

Hi ​@Felix L 

Are you joining Lucid through an invitation?

Regards

Huma || Lucid Legend
Felix LAuthor
March 24, 2025

Hi ​@Felix L 

Are you joining Lucid through an invitation?

Regards

Hi ​@Humas1985 ,

No, so I need to delete this account then join through an invitation? 

Cheers

Humas1985
Lucid Legend Level 10
Humas1985Lucid Legend Level 10Answer
Lucid Legend Level 10
March 24, 2025

Hi ​@Felix L 

Not necessarily! You don’t need to delete your account just yet, check if your admin can add your existing account.

Best Regards

 

Huma || Lucid Legend
Felix LAuthor
March 25, 2025

Hi ​@Humas1985 ,

 

Thanks! I’ll try to contact the admin

Cheers,