Peer support

Hi team,I have an issue where I can’t add more custom colours to text on a LucidSpark board. The interface won’t let me scroll the custom colours to add another one.I don’t care about most of the other custom colours but want to add new ones. The workaround of removing other colours from the board and then refreshing the page is infeasable. I wish it worked like adding custom colours to sticky notes.Here’s what the issue looks like, where the webpage boundaries are visible: 

CI STA MODO PER IMPORTARE UN WORD SU LUCID OPPURE UN PDF E LUCID TRASFORMA IL CONTENUTO IN MAPPA?

Hi,We’re working on an reasonably elaborate plan with the intent to visualize dependencies. I’m particularly interested in all successors to visualize the flow of work, what needs to be done for others to start. For many items depencies configured in Azure DevOps as successor/predecessor do not show up in the Lucid Chart.I’ve waited days for Lucid to process, tried unlinking/linking, re-importing the items. Even though the work item relations pill acknowledges the existence of successors, the relations show for some of the work items and for others it doesn’t - which seems very inconsistent.Just now I’ve imported some items and the relations show when I import from the relations pill button. I removed the work items to reproduce and now the relationships to not show anymore. I’m lost, and can’t find a help article through google to figure this out.What can I/you do to resolve the issue?

I am trying to get my Jira cards to change colour according to their workflow status “Status”.I can get it to work fine for the Summary field, but not for status.  Is there a trick to getting this to work, or might something be mis-configured in the back-end?  The status field shows for selection, but no matter what value or criteria I use, it doesn’t want to use my rule.  Anyone have any ideas?

Hi I created a group chart with 2 groups. I am trying to make the outside box that frames the internal smaller boxes and the internal boxes larger but it is locked and I can’t change the size.  

Hello Team!I have a single Lucid Chart file with multiple maps/tabs.  Can someone tell me how to share just one tab?Thanks!Kevin

Hi All,I am using the Profile shape bank, but wondered if you are able to preset the bank so when a image is used it automatically shows the profile picture and their name.At the moment I am having to amend the shape options for each user and the bank itself has no shape options to what I can see.Thanks in advance  

It is possible to link JIRA Issues imported to Lucidspack to a JIRA Discovery Idea?

I have been trying to add another row to the Timeline I created but for the love of me I cannot find out how. I want more than just one row. I tried clicking on the “Estimate” multiple time and changing selection but it did not help.  ALSO - How do i change the names??   

I have backed up my old lucid account into a laf fileHow do i import that laf file into my new account

I have a Timeline view built for multiple teams to use for a quarterly planning event.  I’d like to take the target planning fields and sync them to JIRA.  All of my other JIRA sync items are working correctly (dependencies and sprint assignment but not date fields).  How can I get this set up so we don’t have to take a timeline view and then translate into JIRA fields manually.

When I click “Make me a facilitator”, nothing happens. The facilitator panel does not appear and I don’t see an icon. Am I missing something?

Can someone advise why a user who has a Lucid suite licence assigned to them is only able to use view only functionalities?

I am trying to change the Source of my Datasets from Google Sheets to Microsoft Excel Online. I do not see anywhere that I can add the link to the new source or even remove the old source to add a new one.   Clicking Google Sheets, only shows me the sheets in the previously linked account. The other two options, Excel and CSV, are upload file options.  The Configure Tab is grayed out as shown.  In the account settings, no account is linked in the Integration, and in the Data Hub, no option to import as seen here:  

I have activated a free individual trial for Lucidspark - but on this main page I still seem to be on free plan - which does not let me create more than 3 charts etc. WIll i need to buy both of them? I only want to use Lucidspark - but they somehow seem to be tied together?  

  The logged on user is in the Intermodal_Team and should have access to “Edit up to 5 Lucidspark boards” but doesn’t get any Edit rights. This is the only Lucidspark board in the entire Organisational Group. What has gone wrong please.

Hi,  We have created a team hub, which has different boards that are saved in different folders.TEAM HUBDOCUMENTSweekly mtg boardsmonthly mtg boardsI have now also just discovered that you can save Lucid chart boards on Google Drive. Is there any way to save our existing team hub, or the document folders on Drive, rather than having to export each individual board? 

Hi, we recently received an email with the text:“Your existing agreement with Lucid Software specifies the United States as the data region for the storage of the content your users create in a Lucid Subscription Service”But last year our data was moved to the European data region.Where can I check in which data region our data is stored? We have an Enterprise plan. 

Hi all! i recently had to make quite a few manual entries to some of our org charts & now I need to add connecting lines for the new additions. when I follow the instructions provided by Lucid, it does not apply the lines for me. Does anyone have any tips/tricks? Thank you in advance!

Hi! I’m unable to move the shapes in my org chart by holding shift and dragging or manually changing the X or Y coordinates (through the shape options tab). This has caused inconsistent and irregular spacing within my org chart. When I drag the shape or change the coordinate it just goes right back to normal. Any help is appreciated! 

When I’m working on LucidChart, I can zoom in and out beautifully and smoothly.  It is a great experience.  I do this in “trackpad mode” or “mouse mode” with the scroll wheel and maybe a Ctrl key.  But when I scroll up or down or right or left, it is NOT smooth.  It jumps a large number of pixels in whatever direction I’m trying to scroll. I have tried many things to fix this, including chrome://flags.I can drag the scrollbars and get some smoothness.  And when I’m scrolling web pages, the content scrolls smoothly.  Setup:  Ubuntu/KDE/Chrome/Logitech M705 I’m posting here because I feel like it’s looking like something LucidChart might be able to resolve.  

I don’t know what is going on but it is very concerning.I went to open one of my documents and to my horror it was mostly blank, except for a few elements! It appears as if only one type of elements are rendering now. I went through History thinking perhaps I deleted things by accident, but all of History has the same missing elements.I think this is a bug as I can still see the elements in the Documents previewDocuments Preview However, when I open the Document, most elements are gone!Open Document reveals most elements missing! Please help!

I’m looking to create a soft link or symbolic link or shortcut in a different folder to an original document without copying the document. I do see someone created such a link in our workspace, see below, but can’t find documentation on how to do it. I’m not referring to a hotlink or associated shortcut within a document. This is at the folder level as shown below, it even has a special arrow icon. 

When I send a URL copy to a coworker can they use the Data linking portion?

If you're seeing the error message "SAML response missing required custom identifier." when trying to login, it means that our system isn't receiving a piece of information from your company's Identity Provider (IdP) that it needs to uniquely identify you. Here are the common reasons for this error and how to troubleshoot it:1. Mismatched or missing Entity ID:What to do: The Entity ID is a unique identifier for your IdP. If the Entity ID configured in our application doesn't match the Entity ID in your IdP's SAML configuration, this error can occur.Verify the Entity ID: Carefully check the Entity ID in your IdP's settings and ensure the Entity ID matches what is specified in our setup instructions. Re-upload Metadata: If any changes are made to the Entity ID in your IdP, you will likely need to download the updated metadata file from your IdP and re-upload it into our application's SAML settings to reflect these changes.2. Incorrectly configured or missing required attributes:What to d