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Peer Support

Encountering an issue or have questions about how to use a Lucidchart, Lucidspark, or Lucidscale? Search the Lucid Community or post a new question to get support.

5830 Topics
Garry v
Garry v
posted in Product Questions
Unable to export multi layer diagrams top objects dissapear

When exporting a complex chart with multiple objects stacked on top of each other the bottom object ends up on top for JPG PNG PDF etc. The diagram shows fine when editing in the correct order the print conversion seems to be broken.

3
Leianne C
6 months ago
M
miikka
asked in Product Questions
How do I find out which LucidChart files are taking up space?

How do I find out which LucidChart files are taking up most space? So I can easily remove high-impact charts to free up storage.

6
D
6 months ago
T
Timmy1986
asked in Product Questions
Lucid Jira integration - Show Description/Summary Jira Card

Hello,I would like to know if it is possible with the Jira card integration on lucidSpark to show not only the name of the jira ticket but also the description or a summary on the card itself. Currently what shows on the card is the name of the ticket/priority/assignee and ticket number. It would be really helpful to see a summary under the jira ticket card.  For instance like this but this would come from the description field from JIRA or another custom field for instance. Not sure whether it is possible, otherwise it is an idea to improve as currently it is somehow limited to understand sometimes what the jira card is about without a description or summary 

1
Humas1985
Lucid Legend Level 4
6 months ago
Clifford
Clifford
asked in Product Questions
Change email and password

How do I change the email and password on my account?

3
Kelsey Gaag
6 months ago
J
John the Aussie
asked in Billing
Is it possible to suspend my account?

Can I suspend my account for three months?  

1
Chelsey D
6 months ago
C
CJ_P
asked in Product Questions
Is there an integration to create a website layout?

Hello all, I am looking to make a website layout with LucidChart. Is there a plugin or a way to link Lucid to my website so it will automatically create a chart based on my pages and links/redirects on my pages?Or will I need to manually create one and add in the links/redirects? I know i can make a website layout on my own but it will just take time, so if there is a plugin or work around that would be great.Thank you CJ

1
Ria S
Lucid Legend Level 2
6 months ago
L
lkollipara
asked in Product Questions
Highlighting selected shapes/relationships in view-only mode

HiWe have a huge ER-diagram (Crow’s foot approach) with lot of objects & relationships.In edit-mode, when I select a link/relationship, I can see what objects the link is associated to.But, When I share the document with other users in view/comment only mode, The users are not able to select/highlight a relationship and see it’s association with the objects.Is there a way for the view-only users where the selected link/relationship gets highlighted and shows what objects are associated to the selected relationship.We also have a Lucidspark enterprise version if it can be made possible in Lucidspark

3
Amelia W
6 months ago
Clifford
Clifford
asked in Product Questions
Restore from trash

Hey there I was told I can restore something I accidentally placed in the trash. How do I do that? 

3
Eric R
6 months ago
S
selmendorf
asked in Product Questions
Unable to save documents: CORS and HTTP Errors

In Chrome I am constantly shown as in offline mode an unable to save documents. Edge does work, however. I am getting the following errors in the JavaScript console: Access to fetch at 'https://document-storage.lucid.app/documents/f2885525-f538-4290-af8e-d27f2af4a056' from origin 'https://lucid.app' has been blocked by CORS policy: Method PUT is not allowed by Access-Control-Allow-Methods in preflight response.GET https://documents.lucid.app/documents/f2885525-f538-4290-af8e-d27f2af4a056/attributes/embedded 404 (Not Found)

1
Leianne C
6 months ago
D
DrSteveDay
asked in Admin Questions
Locate large files in order to free up storage

Hi, I’m reaching my storage limit and the only options I have been given are to buy more licences or upgrade my account - neither of which I want to do.I need to find which documents are taking up the storage so I can delete them.How can I do this without manually click on every document?Thanks

1
Leianne C
6 months ago
A
Abdullah
asked in Product Questions
Include detailed description of flowchart in printout or download

Hi, I'd like to know if it's possible to create a process diagram printout that includes documentation/description under each process step. So, my question is:Is it possible to generate a printout of the process diagram including the documentation under each step, preferably in Word, PDF, or another format, so I can share the process description/diagram with others and they can see both the steps and the accompanying documentation?Additionally, if the above isn't feasible, does anyone know of an alternative solution to achieve this?I really hope someone can help me with this!With dear regards

3
Leianne C
6 months ago
G
gerardthuis
asked in Product Questions
export + printing does not work

this message appears on a document and I can not export or print this (1 page) document. HELP! 

3
Emma D
6 months ago
S
SBlundell
asked in Product Questions
Following collaborators

As a facilitator I am unable to follow a student using Lucidspark on a chromebook. They are a collaborator on the shared document - but when I go to the menu to follow collaborator to see their work, this is not an option and is greyed out.

1
Quadeshia
6 months ago
Luc P
Luc P
asked in Product Questions
Create custom form

Not 100% sure if this can be madeI need a form with:Title A way to show TAB A Section inside the form A drop down menu A value field  I need to document change in software configuration to show the « From TO »

2
Micah
6 months ago
S
sulamit
asked in Product Questions
celulas normales

Realiza un diagrama que explique cómo obtienen energía las células normales, incluyendo las cuatro etapas del proceso (glicólisis, formación de acetil-CoA, ciclo de Krebs, cadena de transporte de electrones), lugar en la célula donde se realiza y cuántos ATP se producen.

1
Micah
6 months ago
N
nicolai
asked in Product Questions
How to find the parent folder of a document

If I have a direct link to a document, e.g. a LucidChart, how can I identify the parent folder?

8
N
6 months ago
C
corpaccounting
asked in Product Questions
Overlapping lines on Flow Chart when I print

When I print my flow chart it seems as though the lines are overlapping each other which causes it to look thicker/darker? is there a way I can fix this ?  thanks! 

1
Humas1985
Lucid Legend Level 4
6 months ago
callumsmith1
callumsmith1
asked in Product Questions
Is there a way I can get these templates?

Can’t seem to find in the gallery these Lucid-made templates for my ppc process https://www.lucidchart.com/blog/how-to-simplify-your-ppc-processes-with-lucidchart

7
callumsmith1
6 months ago
G
g.michallek
asked in Admin Questions
Managing Director of the company option for billing informations

Hey Community, i´m a fresh Lucid user and i want to change my Managing Director of the company but i can´t find it. I´ll hope somebody could help me.  

1
Emma B
6 months ago
K
Kin
asked in Admin Questions
Can't delete my document

I tried to move my document to trash but it just could not be removed and returned to where it was with a red expression mark at the right bottom said you cant delete this document. 

2
Micah
6 months ago
R
rscarbath
asked in Product Questions
Cant refresh data or "replace dataset" on individual license

I bought lucidcharts specifically because it is supposed to be great for collaborating while we test it out for the company.But this issue seems to make collaboration impossible:Can we upload an excel file (you call it replace dataset) into an existing org chart with Indiv. license? We need to know that everyone is working off the latest file but when we try to re-import the xls file, it creates a new org chart vs updating the existing one? If this true, we need to cancel bc we cant recreate entire org charts over and over, color them, put the pics back in Another question 2-is there a central repository we can put images or is it just drag and drop into the org chart itself?

3
Amelia W
6 months ago
D
denver.dsouza
asked in Product Questions
How to resize frame along with the objects in it?

Is it possible to resize a frame and the objects in it? The objects move when I move the frame, but they do not resize when I resize the frame (proportionately would be great). This behaviour may not be default, but is there a way I can enable that?

2
D
6 months ago
P
Processtom
asked in Product Questions
Visio Download Issue

I am having the below issue when I export to Visio. the receiver copy is off-center. Any help is appreciated.  

3
Leianne C
6 months ago
E
ellswrth
asked in Product Questions
Create multiple tabs with same base page dynamically updated

I would like to create a document where there is an underlying page with some containers, text, etc and then create multiple tabs with a layer on top of that base page.The goal is to be able to add things on the underlying base page and have all tabs updated with the new information - e.g. a legend on the base page and when it changes all the tabs based on the page changeI know I can create a page on a single and then layers on top of that page for variable content, e.g. a legend on the base page and versions of content on the layers but the layers cannot be selected by a view only user.Anyone have any thoughts on how this could be approached?TIA

6
Flavia D
6 months ago
D
Dthomas
asked in Product Questions
Removing profile picture

How can I remove my profile picture so that my initials are displayed again instead of the picture?

5
Addie
Lucid Legend Level 1
6 months ago
Lucid Software Inc. Supplemental Community Terms