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July 29, 2025
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How can I import a Draw.io diagram into Lucidchart?

  • July 29, 2025
  • 2 replies
  • 293 views

I want to import draw.io diagram to lucid chart. I got the lucid chart licence through my organization. I have noticed that there is Import menu under file menu but mostly menus are disabled for me. I am attaching the screenshot for ready ref.

 

 

Best answer by Humas1985

Hi ​@xenthik 

The issue sounds like a result of organizational account settings restricting access to import features, Kindly reach out to your organization’s admin to move forward.

Hope this helps - Happy to help further!!
Thank you very much and have a great one!
Warm regards

 

Comments

Humas1985
Lucid Legend Level 10
Humas1985Lucid Legend Level 10Answer
Lucid Legend Level 10
July 29, 2025

Hi ​@xenthik 

The issue sounds like a result of organizational account settings restricting access to import features, Kindly reach out to your organization’s admin to move forward.

Hope this helps - Happy to help further!!
Thank you very much and have a great one!
Warm regards

 

Huma || Lucid Legend
Zuzia S
Lucid community team
August 4, 2025

Hi ​@xenthik, thank you for your post and thank you ​@Humas1985 for chiming in!

I am just following up here wondering whether you are still encountering any issues? If you are, can you please send a Technical Support PIN for your account? This will allow me to take a closer look at the behaviour you’re experiencing. Please navigate to your Account Settings to generate this PIN. For more information on generating a Support PIN, check out this Help Center article.

Cheers!