Hello,

Thank you for posting in the Lucid community!

Could you try opening your board in a private or incognito window to help us narrow down the potential cause? Could you also try connecting to a different network or disconnecting from your VPN (if applicable)? Sometimes account performance issues can be related to internet security/speed or browser issues. These steps will help us eliminate that possibility. For help with opening an incognito window, please see this community post.

If those don’t resolve the problem, can you please send the following information so I can take a closer look?

• A screenshot of the associated Javascript Console output after reproducing the issue. You can open your Javascript Console by pressing Ctrl+Shift+J (if your computer is a Windows/Linux) OR Cmd+Opt+J (if your computer is a Mac).

• A document support pin

Thanks in advance for your help and patience!

Hi Kelsey.

I tried via an incognito window without VPN and have the same issue. Here is a screenshot of the Javascript console. 

I’m unclear on the permissions with documenting a technical support pin. If I generate a pin and post it here, who all can access via that pin? I need to understand more about that before I provide a support pin.

Thanks!

Hi ​@lauren.cook, 

Thank you! Great question on the support pin, this is only accessible to the Lucid Support team. Other users will not be able to use it.

​@Kelsey Gaag Thank you. Here is the support PIN: iuWEhoxyMVH8qV177103755

Hi ​@lauren.cook, 

Thank you for providing that support pin! It looks like this is related to your line height. If you go to text options and increase your line height, the text box should look normal! 

​@Kelsey Gaag Thank you! I’m not sure how I changed that setting but appreciate you helping me to resolve this issue.

​@lauren.cook, no problem! Happy to help!