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Peer Support

Encountering an issue or have questions about how to use a Lucidchart, Lucidspark, or Lucidscale? Search the Lucid Community or post a new question to get support.

6111 Topics
A
Art Vandelay
asked in Product Questions
Right-click and drag was being blocked by extension

Hi, I love using Lucid for creating diagrams but even though I set navigation mode to mouse, right click and drag doesn’t work for me for some reason. I’m using Google Chrome. I tried Edge but the result is the same. You guys have any idea about what could be the reason for that? Thanks.

152
Leianne C
5 months ago
T
Tdietz92131
asked in Product Questions
Hierarchy org chart in Lucidchart for narrow diagram

HiI need to create an org chart within Lucid Charts using a Hybrid Model Layout instead of the standard layout (i.e. the people who report into a manager go down instead of across) as we want a narrower org chart. See below.Visio can do this - but I do not see that design option in Lucid. Can someone point me in the right direction if it’s there?  

1257
Amelia W
5 months ago
Anre G
Anre G
posted in Product Questions
How do I rotate text within a shape?

How does one rotate text within a shape? I've seen this asked before but as yet unable to find the response. Thanks.

423
Leianne C
5 months ago
S
SFO JOHN
asked in Product Questions
How can I recreate a shape with slanted lines as a background?

How can I format a org chart box to show have diagonal lines as a background?

311
Zuzia S
5 months ago
D
DanLeach
asked in Product Questions
Do not crop is adding a border

I have previously created a series of documents that I need to export as PNGs. When trying to export recently the ‘do not crop’ option, which previously allowed exporting an image with correct A4 dimensions, now adds a border around the image.How can I export my image without the border? The custom crop option is not sufficiently precise.

262
D
5 months ago
S
SNicholson
asked in Product Questions
Problem: duplicate shapes often jump erratically when dropped onto canvas

Trying to duplicate a shape using the following actions in Windows  or Chromebook:Move mouse to point to shape. Left click to select. While holding left mouse button, drag shape some distance, then press Alt key briefly to cause shape to be copied. Move mouse to desired location of duplicate shape. Release left mouse button.Problem: upon release of left mouse button, shape position will jump away from last displayed position.

51
Zuzia S
5 months ago
B
belmartinssa
asked in Product Questions
Excluir Raia Desapareceu

O Painel Contextual para edição de fluxogramas não abre as Opções Avançadas, impossibilitando excluir ou adicionar raias, bem como realizar outras edições nas atividades mapeadas. Como fazer para corrigir isso? 

521
Flavia D
5 months ago
C
cgrabs
asked in Product Questions
Add space between objects in a Lucid Chart

Is there a keyboard-mouse key combination to add more white space between objects? I have a large chart of blocks, mostly text boxes with arrows and lines. I want to insert items in the middle of my chart but don’t have room. The clunky way to do it is to of course select all items to one side and then move them altogether. But I’m surprised if there isn’t a way to easily use your cursor to “drag” more white space in between objects. A lot of other graphical software programs have functionality like this. 

1435
Zuzia S
5 months ago
K
kmickel
asked in Product Questions
Switching logged in account

Is there any way to switch the logged in account that is being used? I have two accounts, one for work, one for personal use, and I can’t find anyway to not have lucid auto log me in to the work account, so I have to use a separate browser for each account.

141
Humas1985
Lucid Legend Level 6
5 months ago
S
spencerr
asked in Product Questions
documents are all missing

HELP I logged in today and all my documents were gone. I also don’t have access to my team’s templates anymore, where did they go???

991
G
5 months ago
H
Hue166
asked in Product Questions
Why can’t I use Lucid on my iPad anymore ?

HI guys, why is the iPad app now dysfunctional ?Thanks

362
Sam F
5 months ago
B
Bilel SHIRI
asked in Product Questions
Replacing dataset from Google Sheets is not loading

 Dataset replacement is hanging on “Importing your data” step

356
G
5 months ago
K
kent.rogers
asked in Product Questions
log4j-1.2.12.jar gets installed in Confluence when upgrading Lucidchart plugin to version 1.27.1

I am running Confluence Data Center 7.19.21, and when I updated the Lucidchart plugin from version 1.27.0 to 1.27.1, the log4j-1.2.12.jar file showed up in Confluence’s plugin cache. This set off security alarms, since Log4j 1.x has been EOL since 2015: https://news.apache.org/foundation/entry/apache_logging_services_project_announcesWhy is Log4j version 1.2.12 found in Lucidchart 1.27.1, and can if it is deleted, will Lucidchart continue to work?

1688
Amelia W
5 months ago
Luke I
Luke I
asked in Product Questions
displaying a count for the whole page of shapes that have a certain string in them

Im trying to count the number of times on a page that a certain string is there. All the shapes are not connected to each other, they are individual this is what i have tried so far but i don’t think its getting me any closer {{=count(FILTER(PAGE.DESCENDANTS, contains(@"Length", "50")))} I have a data field attached to the shapes with the name ‘Length’ from a google sheet.Im happy to either pull the string from there or from the actual displayed string

522
Luke I
5 months ago
Aleksey Y
Aleksey Y
asked in Product Questions
Lucidspark: collapse a subtopic or child topic in mindmap diagram

Hi first of all - big thank for so incredible product. According this video tutorial https://www.youtube.com/watch?v=eMxlqMgskHw it was possible to collapse and expand subtopic or child topic before. But I can't find this functional now. Is it still possible?   Alex

864
G
5 months ago
L
Lou
asked in Product Questions
Copy data from table, paste as sticky notes

I would like to be able to copy a table, or a text document with lots of line breaks, and paste so that each cell, or each line of a long text becomes a post-it. CSV import is too time consuming, and I have all these loose files on my computer that I only needed for copying and pasting.Should be able to copy from:Google Doc Google Sheet Numbers (apple standard) Notes (apple standard) AirtableProbably also excel and word, but I personally don’t use either.

7058
D
5 months ago
J
jquestion5
asked in Product Questions
I cant see colors of boxes

I cant see the color on boxes but i can see colors on lines. The other collaboraters can see color. I am unsure of what setting i have turned off.

331
Shantel Gillette
5 months ago
C
Chris C21
asked in Product Questions
Google Slide - Thumbnail Not Appearing in LucidChart/Lucid Spark

Historically, I have been able to Copy Google Slide Links and Paste them into LucidChart/LucidSpark and they will show up with a Link + Thumbnail. As of recent, when I do this same process (outlined in the Support video here: https://lucidchart.wistia.com/medias/dos2e6qdd2) the thumbnail does not appear and there is no option to add a thumbnail. This ultimately makes the integration obsolete - I am basically just adding a link to a shape now. Does anyone know how to embed the Google Slide with a thumbnail?

788
Kelsey Gaag
5 months ago
M
mlamparas
asked in Admin Questions
Shape Panel is not expanding

I am having a problem expanding the shape panel. It has a red box that doesn’t expand. Is it a license issue or settings ? 

201
H
5 months ago
P
PollyHorn
asked in Product Questions
Progress bar shapes in Lucidchart

I’m wondering if anyone can help. I’ve managed to create option 1 via shape data, conditional formatting and dynamic shapes. But I really want it to look like option 2. where the whole shape is filled depending on the progress added to the shape data. Any ideas greatly welcomed! ThanksPolly 

2352
P
5 months ago
P
PeterE
asked in Product Questions
Permissions on Hidden Containers

Hi I want to create a container which can then be hidden - unsure if I give edit rights to the board after creation to other users will they be able to unhide the container?

101
Shantel Gillette
5 months ago
W
wxy
asked in Admin Questions
Change authentication method from Google SSO to Microsoft SSO to log into Lucidchart

Hi  I have my Lucid subscription attached to Google Sign in which is again a work a/c. We are moving to our office productivity apps from Google to Microsoft. Consequently we will no longer have liberty to use google a/c. We won’t be able to use google sign in for anything including Lucid app.My question isI want to move my google sign in to lets say Microsoft sign in or simple Lucid credentials. is it possible? thanks 

593
H
5 months ago
Camille T
Camille T
posted in Product Questions
Export Lucid Chart to Visio on Mac via Web Application

We are merging and have begun using Visio. There are some users that have Lucid Chart and still use this program. I am an admin and when I followed the steps to Export. The file does download however I receive the following message: There is no application wet to open the document "Test" and to search the app store which is to no avail. I believe we have the desktop application for Windows but not for Mac. Has anyone run into this issue? We only have it Web Based through Office 365. Can anyone point me in the right direction? Thank you Millie  

14921
S
5 months ago
R
rachael
asked in Product Questions
Google Jamboard Authentication Broken

When I try to import a jamboard, i select the email address I want to use, click ok on the second page, then get looped right back to the start. Repeat repeat repeat. It says I have already given permissions to access my google drive but it will not let me continue to transfer a jamboard without getting me stuck in this loop. 

394
R
5 months ago
Patrick B102
Patrick B102
asked in Product Questions
Creating a Pyramid Diagram from template

Hello i am looking to create a pyramid diagram.  This would be a pyramid diagram often called a family pyramid or customer oriented pyramid chart.  where each level can be colored differently and separated from other items.  i can not find a way to do this in lucid other than stacking pyramids and the results of this have been extremely poor.  Any help here?  Seems to be a common chart in other applications.  

683
G
5 months ago
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