Peer Support

Hello, I have recently got my LucidSpark connected to Azure DevOps. I want to create a Timeline/Gantt chart which has hierarchy also. I checked couple of templates and found a template named (Gantt Chart with milestone example) but it has no option to integrate Azure Card for Lucid Spark. There are a couple of template but has no option to integrate Azure cards or missing some of the below requirement. My requirements are bit different. I want to create a project timeline/gantt chart with hierarchy so that I can say EPIC>Feature>User story>Bug hierarchy and we have 2 more fields BI area and Component BI which has Parent and Child relationship How should I create this? Any help or video which explains the data linking would be appreciated

¿Is it possible to 'turn-off' the default selection mode? I'm having serious trouble with it.    Let me explain: - You need to select a group of objects.  - You go and do it with your mouse creating a selection area with the pointer.  - As a result you end up selecting other objects that were not included in your selection area.  - Then you have to spend lots of time 'deselecting' the objects that does not apply to your original idea.    ¿What can we do as users to prevent such an annoying situation?   Hope you can help. Thanks in advance. 

I observe that users are automatically delicensed in Lucid when they leave the company. How is this mechanism activated? Since SSO has been activated, I assume that there is periodic screening on the users data in Azure Active Directory. Where is it configured? I observe those days some wrong delicensing and want to understand how to resolve this.

I just started experiencing an issue where I can no longer create a line originating from shape group.    Prior to this issue, I had several shapes within a “group”, and would click on that shape group to get the little purple circle to show up, then drag that to another shape to create/connect the line.  This has never been an issue before.However, when I click on that shape group now, the purple circle never appears.  If I click on a single, ungrouped shape, the circle appears, and I can create lines just fine.  Also, if I ungroup the group, I can connect lines from the individual shapes that were within that group.  But I can no longer draw a line from the group itself.  I tried looking for settings that might control this (i.e.  View / Enable Line Connections), but couldn’t find anything that might have changed this behavior.  Is there a setting to get this working again?  Or is this possibly some sort of bug?   

one of my lucidchart file can  not be opened.  i have no problem open this particular file. i have no problem open other lucidchart files. i am an enterprise user. i contact customer support. i tried import, i tried duplicate.  none of them worksi can operate this file three days ago. the file contains 3 months of design(10+MB). please help 

Hi team,I have an issue where I can’t add more custom colours to text on a LucidSpark board. The interface won’t let me scroll the custom colours to add another one.I don’t care about most of the other custom colours but want to add new ones. The workaround of removing other colours from the board and then refreshing the page is infeasable. I wish it worked like adding custom colours to sticky notes.Here’s what the issue looks like, where the webpage boundaries are visible: 

CI STA MODO PER IMPORTARE UN WORD SU LUCID OPPURE UN PDF E LUCID TRASFORMA IL CONTENUTO IN MAPPA?

I am trying to get my Jira cards to change colour according to their workflow status “Status”.I can get it to work fine for the Summary field, but not for status.  Is there a trick to getting this to work, or might something be mis-configured in the back-end?  The status field shows for selection, but no matter what value or criteria I use, it doesn’t want to use my rule.  Anyone have any ideas?

Hi I created a group chart with 2 groups. I am trying to make the outside box that frames the internal smaller boxes and the internal boxes larger but it is locked and I can’t change the size.  

Hello Team!I have a single Lucid Chart file with multiple maps/tabs.  Can someone tell me how to share just one tab?Thanks!Kevin

Hi All,I am using the Profile shape bank, but wondered if you are able to preset the bank so when a image is used it automatically shows the profile picture and their name.At the moment I am having to amend the shape options for each user and the bank itself has no shape options to what I can see.Thanks in advance  

It is possible to link JIRA Issues imported to Lucidspack to a JIRA Discovery Idea?

I have been trying to add another row to the Timeline I created but for the love of me I cannot find out how. I want more than just one row. I tried clicking on the “Estimate” multiple time and changing selection but it did not help.  ALSO - How do i change the names??   

I have backed up my old lucid account into a laf fileHow do i import that laf file into my new account

I have a Timeline view built for multiple teams to use for a quarterly planning event.  I’d like to take the target planning fields and sync them to JIRA.  All of my other JIRA sync items are working correctly (dependencies and sprint assignment but not date fields).  How can I get this set up so we don’t have to take a timeline view and then translate into JIRA fields manually.

When I click “Make me a facilitator”, nothing happens. The facilitator panel does not appear and I don’t see an icon. Am I missing something?

Can someone advise why a user who has a Lucid suite licence assigned to them is only able to use view only functionalities?

I am trying to change the Source of my Datasets from Google Sheets to Microsoft Excel Online. I do not see anywhere that I can add the link to the new source or even remove the old source to add a new one.   Clicking Google Sheets, only shows me the sheets in the previously linked account. The other two options, Excel and CSV, are upload file options.  The Configure Tab is grayed out as shown.  In the account settings, no account is linked in the Integration, and in the Data Hub, no option to import as seen here:  

I have activated a free individual trial for Lucidspark - but on this main page I still seem to be on free plan - which does not let me create more than 3 charts etc. WIll i need to buy both of them? I only want to use Lucidspark - but they somehow seem to be tied together?  

  The logged on user is in the Intermodal_Team and should have access to “Edit up to 5 Lucidspark boards” but doesn’t get any Edit rights. This is the only Lucidspark board in the entire Organisational Group. What has gone wrong please.

Hi,  We have created a team hub, which has different boards that are saved in different folders.TEAM HUBDOCUMENTSweekly mtg boardsmonthly mtg boardsI have now also just discovered that you can save Lucid chart boards on Google Drive. Is there any way to save our existing team hub, or the document folders on Drive, rather than having to export each individual board? 

Hi, we recently received an email with the text:“Your existing agreement with Lucid Software specifies the United States as the data region for the storage of the content your users create in a Lucid Subscription Service”But last year our data was moved to the European data region.Where can I check in which data region our data is stored? We have an Enterprise plan. 

Hi all! i recently had to make quite a few manual entries to some of our org charts & now I need to add connecting lines for the new additions. when I follow the instructions provided by Lucid, it does not apply the lines for me. Does anyone have any tips/tricks? Thank you in advance!

Hi! I’m unable to move the shapes in my org chart by holding shift and dragging or manually changing the X or Y coordinates (through the shape options tab). This has caused inconsistent and irregular spacing within my org chart. When I drag the shape or change the coordinate it just goes right back to normal. Any help is appreciated! 

When I’m working on LucidChart, I can zoom in and out beautifully and smoothly.  It is a great experience.  I do this in “trackpad mode” or “mouse mode” with the scroll wheel and maybe a Ctrl key.  But when I scroll up or down or right or left, it is NOT smooth.  It jumps a large number of pixels in whatever direction I’m trying to scroll. I have tried many things to fix this, including chrome://flags.I can drag the scrollbars and get some smoothness.  And when I’m scrolling web pages, the content scrolls smoothly.  Setup:  Ubuntu/KDE/Chrome/Logitech M705 I’m posting here because I feel like it’s looking like something LucidChart might be able to resolve.