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Encountering an issue or have questions about how to use a Lucidchart, Lucidspark, or Lucidscale? Search the Lucid Community or post a new question to get support.

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asked in Product Questions

Magnetize objects to vertical and horizontal swimlanes when you have both

Hi, I have tried magnetizing and it does not work. I need to create vertical and horizontal lanes and I would like to be able to resize both having the objets to move too.I have managed to magnetize my objects to the vertical lanes but not to the horizontal. Thanks,Ana

posted in Product Questions

LucidChart API + OpenAI + Python

I just found out that LucidCharts now have API keys as well as support OpenAI. I am looking for a solution to a particular problem. I need to make diagrams and charts with editable output. I am coding on Python since it is easier for me. I wanted to know the possibility of compiling LucidCharts with OpenAI in Python so the flow goes like:I could ask a question as a prompt in GPT and through LucidCharts, I can have, say, a flowchart as output which I can edit without having to go and code or anything (editable output). Just like how you can create tables and connect them before exporting it to SQL, I wanted to do something similar with OpenAI and LucidCharts. I haven’t gotten a chance to test it out yet but wanted to check if anyone had any idea if it would be possible or no.

prabhu.thiyagarajan

asked in Admin Questions

Embedding lucidchart with sharepoint page

Hi,we have activated Lucidchart in sharepoint. when I’m editing the page and I select add the Lucid web part I get is a blank box that says Loading Diagram, no edit options and nothing ever loads. No error throws. Any idea what might be the cause?

asked in Product Questions

Creating a Change Log Page using tables in Lucidchart

I am attempting to make a change log page on my Lucid Chart. I have no idea where to begin. Googling hasnt helped me much. Any ideas would be greatly appreciated.

asked in Product Questions

Create a Model Fails in AWS for Lucidscale

Create a Model Fails in AWS tried 3 times each account.

asked in Admin Questions

"Your account was tied to OpenID" email

We had a user on our account receive an email from support@lucidchart.com saying “Your account was tied to OpenID.” According to him this was after he clicked a link to a Lucidchart doc that was on Sharepoint. What does this mean? I do not see any documentation on the Lucid side about this integration. Thanks!

asked in Product Questions

Team Folders in Lucid team spaces

Can folders be created in Team Spaces?

asked in Admin Questions

Export User List (CSV) doesn't include Active column

Hello Lucid Community, Have any of you been able to get the “Active” column to export when using Actions » Export view (CSV)? When I download the file I am not getting this column and I need to be able to perform an audit.Thank you,Liz

asked in Product Questions

UML sequence diagram markup has scrolling problem

When there is many lines of code (more than 35 line in my case) in markup editor you have scroll bar first time page loads but the moment you click on the text field the scroll bar disappears and you cant even manually go through lines to get to the bottom of the codes, it throws you to the top.So eventually this bug causes the problem which you cant see or access any line which is down there, I have to copy my whole code somewhere else and do my work there when i wnat to test it paste it here and build it.

asked in Product Questions

Defect: Lucidchart integration with Microsoft Teams for Mac is broken.

I am running Teams Version 24124.1407.2879.8854 on macOS Sonoma Version 14.4.1. I am trying to add Lucidchart to my Teams channel. After I click Add it presents me existing Lucidchart diagrams to select (I am signed in). I select one of them and then click Save. It briefly flashes a message that it is setting up my Tab, but then nothing happens. Turns out the Tab is added, but it is not being displayed. Colleagues using Windows machines can view the tab in the channel, which means the tab was successfully added to it. But the tab is not displayed in Teams for Mac.

asked in Product Questions

Broken SVGs in LucidChart (works in all other tools)

The SVG icons in this repo do not render correctly in LucidChart: fabric-samples/docs-samples/Icons.zip at main · microsoft/fabric-samples · GitHub.Does anyone have workaround? The SVGs work fine in Figma, Edge, draw.io, PowerPoint etc.Repro steps:Download .zip & export Icons\Icons\Fabric filetype icons\apps_64.svg. With apps_64.svg: Drag on to canvas; or Insert → Image. The image will load, but then automatically delete itself. CTRL + Z to bring it back → it renders perfectly. CTRL + C and CTRL + V the image → it’s filled in and broken; or Add the image to a shape library → it’s filled in and broken.

asked in Product Questions

Storage options for account with a lot of image-heavy documents

Dear Lucid Team, me and my team are in game development and we have recently started using Lucidspark. I think your product is great, but the storage limitation is quite disappointing. We are currently on ‘Team’ license with each member having 3GB of storage. I am the creative director in our team, and I have filled up my storage limit to 87% in a very short time. Is there a possibility of transferring some of the storage space from other members to my account? My job is very ‘image heavy’ and we have just started working on the project, I am worried that even after an upgrade it won’t be enough of storage space for me and our project. If this isn’t possible, I think it’s a feature you should think of adding. Not every member of the team needs an equal number of storage space and it would be super helpful if the admin of a team could allocate storage space for each member without straining your servers.How can I upgrade my personal storage space from 3GB? Do I have to upgrade it for t

asked in Product Questions

Grey box appears on the side - How do i get rid of it ?

asked in Product Questions

How to get swimlane content to move with swimlanes in Lucidchart

I'm not sure why this is but in some diagrams when you have shapes in a swimlane and you widen/narrow a swimlane the content in the other swimlanes stay in their lanes; meanwhile sometimes in others this does not happen. Is there an option somewhere that can be set to enable this behavior? It is a real hassle when diagramming real-time with clients in a workshop to constantly be adjusting swimlanes and the contents when they are not moving with their lanes.   Thank you!

asked in Product Questions

Filter for VPCs in Lucidscale not working

Hi all, I have an AWS chart I imported using Lucid Scale. I want to filter out several VPCs, but when I click the “eye” next to those VPCs, nothing happens. Even if I hide all of the resources inside the VPCs I want to filter out, I can’t seem to filter them. I’m very new to Lucid in general and haven’t found anything in the docs or community, at least for whatever naive search terms I’m using. Any idea what I’m doing wrong? Thanks so much!

asked in Product Questions

How to flip shapes vertically or horizontally in Lucidchart

Is there no ability flip shapes vertically or horizontally in Lucidchart?

asked in Product Questions

Lucidchart - Conditional Formatting is not being applied to copied items

When copying and pasting our items within Lucidspark, the Conditional Formatting is no longer automatically being applied. This forces us currently to go through and have to then manually apply the conditional formatting to the newly created items.Example of Conditional Formatting:IF Formula - LOWER(PARENT."Sprint Status") = "in sprint" This would then apply a circle to appear in the upper right of the currently selected item. Repro Steps:Create an item, and apply conditional formatting to it Copy the item from Step 1 Paste the item from Step 2 Observe that no Conditional Formatting is applied Notice that the User must then apply the Conditional Formatting on a manual basis per shape

asked in Product Questions

Lucid charts using a SharePoint web part

Hi,My SharePoint admin has activated the Lucid SharePoint web part so I should be able to embed diagrams into SharePoint pages. However when I’m editing the page and I select add the Lucid web part all I get is a blank box that says Loading Diagram, no edit options and nothing ever loads. I don’t even know which diagram it’s trying to load. SharePoint Lucid web part

asked in Admin Questions

removing user from group

I can remove user from team&group.

asked in Product Questions

Lucid Plugin on Chatgpt

I Used The Lucid Plugin in Chat GPT, when it generates any chart and you would like to edit the chart, the link leads you to a chart with only blocks, without pointers or lines, please help and let me know if I can give the instructuons to lucid directly to generate the flowchart of my SOP instead of using the plugin of Chatgpt

asked in Product Questions

Where has the model theme button gone?

There use to be a model theme button in the tool bar that would allow you to alter the theme of your entire project. Instead you now have to go through conditional formatting to create a specific theme which is both much more time consuming and more complicated. Does anyone know where this feature can be found now?

asked in Product Questions

Inserting an administrative assistant in org chart

hi all, I have used the import function to create my org chart however, the administrative assistants although report to the VP directly fall on the director level. I am wondering how I can move them to be in between the VP’s and the next level… something like this: I would like Melissa to be in that rounded edge location… but I cannot move her contact card. Any help would be great!!!

asked in Product Questions

Display additional fields in org chart, replace dataset

I hope to build an Org chart with “shapes” for each employee that contain more information than their name, job title, and photo. There is a software called AgentNoon which allows each person’s spot in an org chart to reflect their: Full name, role, employee ID. Email, status, locationReports to, with collapsible viewDepartment, with notes accessible about: level, performance, project, skill, sourceCurrent annual salary, bonus/variable comp, current hourly pay rate, full/part timeHire date, termination dateBelow is an image from a different software’s org chart. Can I make a shape in Lucid chart that has lots of information? Or at least links to it?

asked in Product Questions

Looking to Make My Org Chart More Powerful!

Hi Everyone! I am very new to Lucid and am looking for some help! The church I work for is in the slow process of developing a leadership pipeline across all areas of ministry. I am currently looking for software solutions that can help us lay this out as well as potentially offer us some insights to how we’re doing. I currently have the structure laid out here. While simply seeing this is helpful, there are some additional functions that could be super helpful. I imagine they are available but I am just unsure of how to do it! Currently, this entire chart is made using “Smart Containers.” In an ideally world, we would be able to do things like:plug in specific lists of people in each team and be able to flag where we have duplicates, ESPECIALLY as the pipeline goes up (meaning… where do we have leaders leading in multiple areas?) Track our progress in filling this out. This is set up as a desired outcome, not a currently reality. Is there a way to flag positions that aren’t filled? Sh

asked in Product Questions

Cannot upload new images in lucidchart

Has anyone experienced not being able to upload new images in lucidchart despite having enough storage? Also copying an existing image works

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