+1I am no longer able to right click on a Lucid sticky in Lucidspark and convert that sticky to an ADO card. I can click on the ADO integration in the bottom left of the screen and create an ADO item from scratch using that integration but can no longer convert a sticky directly to an ADO card. Super weird. Just disappeared on me.
I’ve unliked and re-linked my ADO account to attempt to fix but that doesn’t seem to be correcting the issue.
Any ideas?
Best answer by Ambar D
Hi
Thanks for confirming that you’ve tried to unlink and re-link your ADO connection. We typically recommend this as a first step as it tends to solve many issues - and we recommend waiting ten minutes with the integration unlinked.
If you haven’t done so already, would you mind attempting this again with that wait time? Navigate to Account Settings > Apps & Integrations > Lucidspark tab > Lucid Cards for Azure DevOps box > unlink. After ten minutes click "Link to Azure DevOps" to relink. Once you are reconnected, please try this once more in an incognito or private browser.
If the above does not resolve this issue, would you mind providing the following information?
This information will allow me to investigate further here. Thank you for your help.
+10Hi
Thanks for confirming that you’ve tried to unlink and re-link your ADO connection. We typically recommend this as a first step as it tends to solve many issues - and we recommend waiting ten minutes with the integration unlinked.
If you haven’t done so already, would you mind attempting this again with that wait time? Navigate to Account Settings > Apps & Integrations > Lucidspark tab > Lucid Cards for Azure DevOps box > unlink. After ten minutes click "Link to Azure DevOps" to relink. Once you are reconnected, please try this once more in an incognito or private browser.
If the above does not resolve this issue, would you mind providing the following information?
This information will allow me to investigate further here. Thank you for your help.
+10Hi
Would you mind providing me with a screenshot of what you’re seeing on your end?
+1I found the option under the integrations on the main page. Disconnected it, waited 10 miutes and reconnected with the same result.
+1
+10Hi
Thank you for confirming those steps and I’m sorry to hear that you’re still running into issues here!
Could you share a Technical Support PIN for your account? This will help me take a closer look at what’s going on.
This PIN is safe to post in this thread because it is only accessible by members of the Lucid support staff. You can find steps for generating a Support PIN in this Lucid Help Center article: Generate a Lucid Support PIN.
Thanks again for your help and patience here as we continue digging into this.
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