Hi ​@Jason.Snyder, thanks for posting in the Lucid Community! Sorry you’re having trouble with this, but I’m happy to help.

Thanks for confirming that you’ve tried to unlink and re-link your ADO connection. We typically recommend this as a first step as it tends to solve many issues - and we recommend waiting ten minutes with the integration unlinked.

If you haven’t done so already, would you mind attempting this again with that wait time? Navigate to Account Settings > Apps & Integrations > Lucidspark tab > Lucid Cards for Azure DevOps box > unlink. After ten minutes click "Link to Azure DevOps" to relink. Once you are reconnected, please try this once more in an incognito or private browser.

If the above does not resolve this issue, would you mind providing the following information?

• A screenshot of any error messages that appear and a screenshot of the associated Javascript Console output after reproducing the issue. You can open your Javascript Console by pressing Ctrl+Shift+J (if your computer is a Windows/Linux) OR Cmd+Opt+J (if your computer is a Mac).
• A temporary Document Support PIN for this document. This will help me take a closer look at what’s going on. This PIN is safe to post in this thread because it is only accessible by members of the Lucid support staff. You can find steps for generating a Support PIN in this Lucid Help Center article: Generate a Lucid Support PIN.

This information will allow me to investigate further here. Thank you for your help.

I don’t see that option under LucidSpark. 

Hi ​@Jason.Snyder, 

Would you mind providing me with a screenshot of what you’re seeing on your end?

I found the option under the integrations on the main page. Disconnected it, waited 10 miutes and reconnected with the same result. 

​@Ambar D - I have disconnected and reconnected the Azure Cards option, cleared internet history and cache, tried two browsers, rebooted, signed out and signed back in. I’ve also verified that others at my organization are not having this problem and it looks like our licensing is the same. Not sure what’s up. 

Hi ​@Jason.Snyder, 

Thank you for confirming those steps and I’m sorry to hear that you’re still running into issues here!

Could you share a Technical Support PIN for your account? This will help me take a closer look at what’s going on.

This PIN is safe to post in this thread because it is only accessible by members of the Lucid support staff. You can find steps for generating a Support PIN in this Lucid Help Center article: Generate a Lucid Support PIN.

Thanks again for your help and patience here as we continue digging into this.