Skip to main content
hamburger menu
+ Create a topic

Peer Support

Encountering an issue or have questions about how to use a Lucidchart, Lucidspark, or Lucidscale? Search the Lucid Community or post a new question to get support.

6447 Topics
Alex S102
Alex S102
posted in Product Questions
Gate Valves

I have a diagram I made and I have Gate Valves involved but  I want to remove the text labeling them "Gate Valves" which automatically comes when I place the image. Please help!

20
Megan W101
Techteam
Techteam
posted in Product Questions
lost work please help

Hi can anyone help? I made a chart at about 3pm on Tuesday the 30th of Jan but after a while I ran out of available objects... suggesting I was not logged in. When I did log in the work I had done had gone. Where is it? Does it exist anywhere?

50
Andrew D
Rutger L
Rutger L
asked in Product Questions
Display specific page of document using PowerPoint add-on for Lucidchart

Hi I have created a document which contains multiple pages. On each page I have a different diagram (and they are related to the other diagrams on the other pages).   I want to create a powerpoint presentation where I show on slide 1: page 1 of that document on slide 2: page 2 of that document...   I use the powerpoint integration ad-on on both slides; I select the page that I want to have displayed... But once I save the document and I re-open it to present it all slides show the first 'page' of the document... They don't stick to the page that I selected...   What am I doing wrong?   Rutger

374
Micah
Kerry S
Kerry S
posted in Product Questions
Share and view only

I am teaching a university class to future special education teachers. I have a treatment selection flow chart and template I created in lucid chart that has built in comment boxes to add thought processes for why selected or did not select a certain path. What  I would like to do is share the document link with the class so that they can edit the document to create their own decision flowchart. If I set the sharing restrictions to be "view only" can the students than save the document as a new document to their system and then edit the document? It seems like a really basic question but I couldn't find a response. Are there better ways to approach this?   Cheers   Kerry

30
Karsten B
Stefano V
Stefano V
posted in Product Questions
Change object border size and color when triggering action

Hello there I would to be able to create a hotspot that triggers a layer that simply changes the border and color to some objects in the main layer in order to highlight them.Right now I can only create an hotspot that triggers a new layer with the duplicate of the object that I want to highlight with the color and border size that I want the problem is that those objects are separate so if I move the object in the main layer the hotspot will trigger the layer with the highlighted version of the object but with a different position. There's a way to do that?

100
Remy M
Steven T
Steven T
asked in Product Questions
Change icon name in Lucidchart

I find the Basic Use Case Diagram template very helpful for me however I'm unable to change the name underneath the figure. Can you help me?

790
Remy M
Michael S105
Michael S105
posted in Product Questions
How to edit the text in a text box with a hotspot link

I created a text box with a hotspot link to another page in Lucid Charts.  Now I cannot edit the text box - add more info.  It goes to the hotspot menu.  Do I have to delete the text box and link and start over with the added text?  Is there a way to edit the text wihout deleting the box?

260
Megan W101
Mark K101
Mark K101
posted in Product Questions
Can I centre a chart by using one step?

Hi there Just want to know if there is a fast key for centring a chart? Thanks!    

30
Keyvan S
John H104
John H104
posted in Product Questions
Data Center Objects

I need to layout a floor plan for a new data center.  I can not find objects for a data center.  Can these items be added? Thank you John.

260
Andrew D
dave l
dave l
posted in Product Questions
Importing Personal Files into Gsuite Bus Account

I had a personal account with my personal email address and I just moved my business to Gsuite and purchased Lucidcharts for the domain users. I plan on cancelling my personal account. Is there a way to export the diagrams in my personal account and import them into my business account?

10
Karsten B
Chris103
Chris103
posted in Product Questions
Floorplan Wall differentiate existing from proposed

Is there a way to colour or pattern walls differently to distinguish between existing walls and a planned addition/alteration? 

20
Megan W101
Alastair D101
Alastair D101
posted in Product Questions
Quick Annotations/Free-hand mark-up

How can I do quick free-hand mark-ups on a diagram.If I'm working with colleagues to explain a concept I would like to be able to take a 'marker' to my diagram and with the mouse draw quick lines as if I was working on a whiteboard.  Is this possible?

50
Andrew D
Gregory S
Gregory S
posted in Product Questions
Slack integration not working

I have LucidChart app install and authorized for slack but the /lucidchart command does not appear to do anything.  Has anyone else experienced this?

210
Karsten B
Maria L
Maria L
posted in Product Questions
Rectangle figures with sub-rectangles

Hi! I need to use in one of my charts rectangles but instead of having one line for test I need to divide the rectangle in small rectangles and write different info in each small rectangle (the one showed in the pic)   Thanks!

30
Carson G
Niall R
Niall R
posted in Product Questions
Timeline symbols

 I only have 4 timeline symbols is this all that is possible?!

30
Remy M
wayne
wayne
posted in Product Questions
Ipad use and seeing "Notes" on an Org Chart

I am a new user so maybe am missing things but there does not appear to be a way to add "Notes" to a shape in an Org Chart when makiing it in the iPad. Conversly when I make the Note on the Org Chart on the web app it is visible but when I sync it doesnt show up on the same drawing on the Ipad. Anyone know if this is transferable from the web app to the iPad? Thanks!

30
Remy M
Ben101
Ben101
posted in Product Questions
Diagram is only 1-page in size and cannot get rid of empty page next to it when exporting to PDF

Hi I am working on several diagrams and managed to squeeze each of them nicely into one page (all within the indicated page boundaries). However on the right there is empty space of the size of another page and I cannot get rid of it. Everytime I "Download as PDF" or "Print" it saves the PDF as 2 pages (one with my diagram and the second one completely empty). Sure I can then manually 'print as pdf on my Mac and then save again only the first page. However that's always an extra step plus it increases the file-size from about 70-90kb per PDF to 350-450kb which makes it difficult to send many diagrams to colleagues and clients.  Thanks so much in advance for speedy assistance. Ben

190
Remy M
Ruby K
Ruby K
posted in Product Questions
Print one page only of a multi-page document

How can I print just one page of my document. It will let me print to PDF but all pages are in there.

30
Keyvan S
Jamen G
Jamen G
posted in Product Questions
Dimensions on Floor Plan

Can I delete all dimensions on my floor plan?    Thanks Jamen

220
Michelle G102
Helen H
Helen H
posted in Product Questions
Charts after subscription ends

If I take a subscription what happens to any documents I create after the subscription has ended? Thanks.

50
Helen H
Dennis Jones
Dennis Jones
asked in Product Questions
Controlling Layer Visibility

Hi I have multiple layers of objects that are "stacked" on top of each other.   Just as in shape Arrange control you can "send to back" or "send to front" that only work within a given layer. WHEN I have multiple objects in multiple layers AND all layers are toggled to be shown THEN I want to control by "layer" which is on top   See below. Thanks Dennis

174
Georges D
Andrey V
Andrey V
posted in Product Questions
Android app

How to insert image via android app?

10
Abby S
Sarah S101
Sarah S101
posted in Admin Questions
Automatic issue of licence to users in domain

We have upgraded to Enterprise mode and users are now able to be granted a licence automatically we have checked the settings are they are set to request a licence what is wrong or what have we missed

20
Keyvan S
Mohammed H
Mohammed H
posted in Product Questions
collaborating via google drive

I was wondering if it was possible to have a document live in google drive and collaborate on it.  It seems like im only able to upload a copy of the document to google drive and it does not see changes that are made afterward. 

30
Carson G
Bob D101
Bob D101
posted in Product Questions
Moving a Shared Folder

Several people share their folders with me. I would like to organize these under a system of folders that I have instead of having them all appear in the "root" folder. How can I do that?

60
Carson G
Lucid Software Inc. Supplemental Community Terms

Get Started

Products

Solutions

Resources

Company

Privacy Legal Cookie privacy choices Cookie policy
©   2024  Lucid Software Inc.