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Peer Support

Encountering an issue or have questions about how to use a Lucidchart, Lucidspark, or Lucidscale? Search the Lucid Community or post a new question to get support.

6437 Topics
chadfanara
chadfanara
posted in Product Questions
all lettering and numbers are now blackedd out?

How do I correct this? Im working on floor plans and all measurements and lettering on plans are now blacked out? Need a fix ASAP

30
Annika W101
Azim P
Azim P
posted in Product Questions
Click an element and focus on another part of the diagram

I can use hotspots to link to different pages but what if I want a sort of index area that links to different elements on the same page?

230
Carson G
Kimberly N
Kimberly N
posted in Product Questions
Moving shape with Hotspot together

Is there anyway to move a shape and it's hotspot together? When I try to move the object the hotspot moves but not the object.

30
Andrew D
Steven D
Steven D
posted in Product Questions
downloading to JPEG

Hello I am wanting to print a very large chart on a colour plotter A0. I go to filedownload and then JPEG and then click on print quality...the file is only 700kb and when printing out looks terrible! How do I increase resolution / file size? help appreciated!

50
Carson G
Leonard B
Leonard B
posted in Product Questions
Allow Overlap

Hello how do I allow things to overlap? I'm trying to move a door object as close as possible to a particular area - right up against another shape item but it keeps changing the shape of the other item on the page or it flips and it's kind of frustrating. How can I stop this behavior and put things however I want and no other shapes are "auto" anything? Thank you!

150
Leonard B
Jorden L
Jorden L
asked in Product Questions
Adding a Line Above Text in Lucid

I have been using Lucid Charts for a a short time. I normally use them for Digital Circuit Block Diagrams. To represent certain types of signals I need a line above the text. Other than drawing a line is there a way to add a line above text? If not this would be a nice feature and make it easier for people who use it for this purpose.

261
Annika W101
Bobby H
Bobby H
posted in Admin Questions
Bulk Removal of Accounts

Hello I noticed there is a function to bulk import users based on email using a CSV file. Is there anyway to remove users in the same manner and transfer files to a specified account. The use case is that we have 560 accounts with many no longer needing the account and would like to unassign. Thank you Bobby Hilvert

140
Karsten B
Paul S104
Paul S104
asked in Product Questions
Using Lucid with the Surface Pro + Pen

Hi Was seriously considering a subscription to what looks like a great tool; HOWEVER; after installing on my Surface Pro and trying to use it with the surface pen its infuriating. (Online & Offline version) There's no canvas area pinch-zoom. Every time you select an ERD object the keyboard opens in a sectioned off screen area. You can't join ERD entities with relationships using the pen unless you're zoomed in. The zoom bar is terrible to use. PLEASE - Sit someone in a room with a surface + pen and get some serious usability feedback. You know that tablets & pens are the future right ? You know you need to address this ? The desktop + mouse is NOT where this product's customer base lies. This needs to be a slick easy to use product for tablet owners. I need to do ERD diagrams and the template for that on your desktop version (with mouse) seems really good. I also need to do web-application screen designs and user journeys. I wanted this tool to work so badly on my Surface Pro but I fee

671
Carson G
Nick D102
Nick D102
asked in Product Questions
Is there a library of atlassian shapes?

I would like to be able to reference shape representing each of the Atlassian Products; does such a library of shapes exist and can they made available in Lucid Chart such that I can edit their colour? I am not interested in icons or images; only shapes that I can edit the properties of within Lucidchart

481
Remy M
Scott.G.Neumayer
Scott.G.Neumayer
asked in Product Questions
Remove text in decision lines in Lucidchart

For regular flowcharting how do you turn off the 'Yes'/'No' text when drawing a line from a Decision. Whenever I draw/drag a line from a Decision (diamond) a 'yes' is in the middle of the line. I just want a solid line.

1530
Andrew D
Don C
Don C
posted in Product Questions
how do I scrink a document to a single page

My file is suddenly being formatted into 3 pages when I export it to pdf. So how do shrink it back to a single page?

90
Andrew D
Scot M
Scot M
posted in Product Questions
How to continue my process map onto a second page (since it is a larger process)?

I'm a step by step kind of learner so do you have instructions for me to create a 2-page process map that will print out correctly/accurately for my consulting customer? I used the business process flow template and changed the paper size to 8.5 x 14 but I still need two pages to complete the process map. Thanks for any help you can provide. Scot

180
Remy M
Steff M
Steff M
posted in Product Questions
Setting a 0 0 co-ordinate for the corner of a floor plan

I am struggling to find a way to anchor a point on my drawing as a 0' x 0' co-ordinate for my wall sections and background grid to match on. In Visio I would set a point and all my grids (X and Y rulers and snap lines) would use that as the 0' x 0' point. I could then use that as the corner of my floor plan and all snap lines and rulers would use that as the "0" reference point. I have tried using the "scale" as well as the page layout and the measurement tools but have not found a way to "lock" them all together based on a common reference point on the diagram and common scale. any help would be greatly appreciated.

100
Remy M
Michael H103
Michael H103
posted in Product Questions
Editing Custom Shapes

Is it possible to edit a Custom Shape so that the changes show up to all the associated Custom Shapes? Specifically adding new fields linked to a google sheet.

40
Carson G
harini M
harini M
asked in Product Questions
Moving a Note around a shape in Lucid

Hi I added a Note to a shape and currently that note is hanging off to the right of the shape. I would like to move the Note such that it is closer to the shape and covering other shapes/texts/lines. Is there a way to do this? I want others to clearly see which note is associated with which shape. Thanks

760
Micah
Dennis J
Dennis J
posted in Product Questions
How to change color of bullet

How do I make the bullet symbols in a bullet list have a different color than the text color?

50
Andrew D
Christy S
Christy S
posted in Product Questions
How to prevent integrations

How do we prevent users from selecting add-ins or functions that violate our corporate security policy? For instance saving files to Dropbox or integrating with Google.

240
Karsten B
Jun H
Jun H
posted in Product Questions
I cannot see my team members yet I can invite team members.

Hi I am in a team called NeSI and I can invite people to the team but I cannot seem to see who is currently in the team. I have an invite field at the top but don't have the 'Team' menu at the top. Is there any way to find out who else is in the team and what my permission levels are in the team? Thanks Jun NeSI

90
Andrew D
Paul B104
Paul B104
posted in Product Questions
Wrong time zone

I live in Jersey Channel Islands UK and all my charts work history sharing detail etc. show the wrong time setting. How can I change this to show my time zone - it is a very important issue. I look forward to you answer Paul Byrne Director Lean-Jsy Limited

290
Megan W101
Patrick S
Patrick S
posted in Product Questions
changes in charts between paid & unpaid time periods

I am trying to anticipate changes to my work that will happen if I change my subscription status. I have a personal interest in using diagrams and I am able to satisfy my needs with unpaid status. However I am considering using LucidChart for a work related project. I will need to pay for some features I want to use. If in a couple of months I revert to my unpaid status do the features of the chart change. For example do hyperlinks disappear or become inactive. The answer will probably not affect my choice to proceed. I would just like to know what to expect. Thank you.

30
Abby S
Chris A101
Chris A101
posted in Product Questions
confluence plugin (enterprise account) with ghostery active doesn't work

Hi If I leave ghostery (tracker protection) then lucidchart is all but unusable as it continually asks me to login. Ghostery is blocking the Google Tag Manager (whatever that is) Google and Kismet Analytics and Google+ platform. None of those have anything to do with Lucidchart nor Confluence why do they stop lucidchart from working correctly. Also as we have an enterprise account what are you doing tracking us? regards Chris Allison

20
Karsten B
Ayse
Ayse
posted in Product Questions
Interactive chart

Hi there I need to create a seating map for each floor of my work place to include a note detailing what equipment each person has at their desk. This will be passed to my boss once completed but will she need Lucid Chart in order to view the map? Will it not open anywhere else for her to click each seat on the map to see what devices they have at their desks? Thanks Ayse

140
Abby S
Bernd L
Bernd L
posted in Product Questions
Shape Search Licenses

Dear all Lucidchart features an icon and image web search. Are the search results filtered to public domain images only as you can do using the google image search or could the results contain copyrighted material? Thanks B

10
Abby S
Gabriel K
Gabriel K
posted in Product Questions
Comments on tables and fields

Is it possible to enter a comment on a table or field? I would like to provide description for every field and table - such description should be part of documentation export.

70
Carson G
Lee A
Lee A
posted in Product Questions
iOS app Airplay to AppleTV

Is it possible to mirror the Lucidchart app on an iOS device (iPad) to an AppleTV?

70
Keyvan S

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