Peer support

Howdy!   I have a user that is having issues when items are being shared to them. They have an email account on file that is the same as their username currently. If the email is changed to an email that most users in the company utilize when sharing information will those invites function as intended?Also it would be extra spicy if we could add multiple emails (aliases) to a user account.   Thanks!

HI Team   Can I request that my account to be upgraded to Edu account?   Regards

Ich finde das SWOT Template weder über die Suche noch über die Kategorien. Wo finde ich diese? 

I can type freely in a shape but I want to add essentially an inline image / icon OR be able to type in an icon font. Is there a way to do either 1) paste images in text inline inside a shape or 2) use an icon font to get what I'm after?

Hi    Can you please tell me how I add a department above a managers name?    Also once the chart is created am I able to export it in the format it's show on here so others can view it easily?    Thanks 

Hi when I use the native Lucid-Charts/Confluence integration and select a tab to display it seems to only use tab position within the Lucid-Chart doc to find the tab selected for display. This is a huge PITA since tabs often change position. How can I get it to show the tab regardless of tab position? I know each tab has its own link why can't that be used to tell Confluence where to go to get the tab for display? This is really raining on my parade because we have a lot of Lucid-Charts docs that are constantly changing but with specific tabs that we would like to display in Confluence. Current integration is nowhere near scalable for use.

I was working on an org chart and was copying and pasting boxes without issue using ctrl+C and ctrl+V. At one point it just...stopped working? Every time I try and paste a window pops up saying that I need to upgrade my account to a premium account? Confused because it was working fine for over an hour with my free account. I appreciate any help!

I saw a magnet icon on swimlanes and other containers in Lucidchart. What does it do?

Is it possible to lock a field while still being able to edit the text? For example I'd like to lock a table but allow shared users the ability to update the text without moving the table or shape.

как нарисовать половинку окружности?

I am documenting our "as is" process map and plan need to create a project plan for areas of improvement (people process and technology). I can see that you can add layers for new processes but I need to turn this into a project plan. How would you recommend that I do this.

I have two layers on a drawing that was created in LucidChart. I started with everything on one layer. Then I selected a bunch of symbols by drawing a selection box around them right clicked and moved them to a new layer. That all worked fine. Now I want to move them back. When I draw a selection box around them a boundary appears around the whole group but right clicking in white space inside the boundary does not give me an option to move them. If I right click on an object I get the move option but it only moves the object I clicked on. There are enough objects that it would be a real nuisance to have to shift-click on every one of them. How can I select all of the objects easily and move them back to the parent layer? The parent layer does not have an eye icon for making it invisible.

on three accounts invoices tabs disappeared after linking accounts with group one and I need invoices for those accounts. How can I get them?

On My documents web page there is a switcher: Grid view / List view.How can I set List view option as default?

Trying to configure SSO for Azure AD and the guide does not include the reply URL needed to enter into the Azure portal.

Hi Team   Could you please help in retrieving my existing lucidchart which I am unable to see in my drive and Lucidchart Recent documents section.   Thanks Heena

The folder manager pane is too narrow to show folder names effectively.  Is there a way to widen the folder manager pane?

All my profile images in my existing org charts have now been blocked. Is it safe to say LinkedIn has now blocked these?  I have Sales Nav integration enabled - does that present any easy way to get around this? I have read EVERY article on this topic. Most appear to be very out of date.  

Cannot find it anywhere on your site! Please advise.

Hi folks On the left side of the UI I had a group of shapes at the top that included a connector a text tool and 3 or so others.  I click X group expecting it to close and instead it has disappeared completely.  How do I get it back? Thanks ws

How do I create an organisational chart with two people at the top tier and everyone else (tier 2 and below) feeding from both tier 1 personnel

This is the format I have. Is there any way to change this around so I can import it as tables into Lucidchart?Investor(SSN Name)Consultant(Consultant_name website)Build(Project_id Company_Name Complex_Name)Office(Complex_Name Number Manager Phone_number)Design(Engineer_SSN Complex_Name City map)Supervise(Worker_SSN Supervisor_SSN)Work_On(Worker_SSN Project_Id)Hire(Company_Name Employee_SSN)Invest(Project_ID Investor_SSN amount)Consult(Consultant_name Project_ID Investor_SSN)

I need to review the usage of all users in my account. I cannot find a report that shows how many if any documents each member owns. I must disable the account take ownership of their documents review the documents then recreate the user and make them owner of the documents again. I also tried backing up our documents but get a .laf file that I cannot open/review. How do I determine usage statistics? thank you.

 bringing a shape especially from process engineeringit comes with its name underneath so building a P&ID with those words places all around each shape look crammed and I haven't added my comments yet and because shapes are close to each other those names are writing at the top of each other or below another shape! How do i only build my P&ID with only shapes without their names! I want to decide when to comment myself but these names have scatted all around my diagram!!

Does Lucidchart offer test environments / sandboxes for production and non-production scenarios? Is it offered? Is it applicable to Lucidchart? How to get access to it..