Peer support

Hello I have 2 question when i'm using the "company Org template" 1.  for the tier 1 direct report lay out will I be able to change it into 1 person tops another but still have the same reporting relationship? something like the following: From this to the second picture  2. when manually draw a line while using the Org template it can't lock with the template after I contract or expand the chart how to make it stays as part of my whole chart?  Thank you for the help!

Recently (this week) observed that Conditional Formatting rule is now being applied to all new shapes (despite never defining a rule previously) such that all newly created shapes and lines (connections) are now transparent. This is not ideal (nor is it intuitive for users). As a workaround I tried to apply Conditional Formatting to define a color on all shapes (e.g. black border black lines to mimic the prev. default view). I see the rule applies to newly created shapes but it does not apply to the lines (connections) between those shapes. I still have to manually select and pick a color - which can be frustrating b/c the lines are invisible by default. Group select to find these lines has turned this into a rather tedious task. Any ideas?

I want to add a label to the bottom of the image. I have tried to accomplish this with grouping however this results in bad resizing behaviour. Specifically when I expand the shape vertically the space between the text label and the image also grows. Thus I start with this image+label: And I end up with this image+label: This is trivial to do with diagrams.net given it's one of the default built-in shapes. But I'd like to use LucidChart because it has better real-time collaboration features.

Hi I would like to know if the csv file that is exported from Lucidchart is compatible with other similar applications like Visio or Creately  

Hi everyone Is it possible to export the files as TIFF from Lucidchart? If not does anyone know how to convert png to TIFF?  Thanks a lot!

 Hi I want to be able to shade the body / background of each swim lane to be a different color.  However I only seem to be able to color the title of the swim lane not the body itself - am I missing something?

In the past I could select text and see it highlighted. Something has changed probably by me and I no longer see a highlight when I select text for editing purposes. Is there a way to reset settings/preferences to start from scratch? Or is this a bug?

Hello Sharable Links is not available in my Org - as an admin I wish to know why as our employees are asking. Please advise. 

If I am working with swim lanes and I figure out once the process is done that I have to add an activity is it possible to drag all the boxes of all the swimlanes to the right so there is enough space to enter the new box without draging all the boxes individually?

I seem to have somehow locked or combined this org chart into one unit.  However when selected the lock button is not locked. The 2 text boxes are the only thing on the file that is editable.  I can add to it but I'm unable to modify the original chart that I made.  

I want to add an existing team on my org chart to another existing team (also on the org chart).  I tried copying and pasting the one team and dragging it over but it turned into a huge mess.  There has to be an easy way to add these teams together so that's why I am reaching out.  Trying to avoid starting this whole thing from scratch.  

Hello there. I have a number of single page diagrams with hotspot toggles that I am using to toggle layers on and off. I can't say exactly when but I believe this year the toggling stopped functioning when presenting the diagrams directly from LucidChart; initially it seemed to happen sporadically but it seems to be almost all the time now. Upon further investigation it appears that the toggling is captured but the changes are only reflected on page if you interact with the page in another way that forces some form of refresh like scrolling or zooming. At present this issue is hampering my primary reason for using this otherwise fantastic product. Any assistance in resolution would be much appreciated; I'd be happy to demonstrate the issue in action. With regards

Is there any way to add due dates to the tasks within smart containers? Status is useful but having the capacity to add dates would allow you to group tasks within a field they belong to but also rearrange the board to show what's coming up next.

I've imported an ERD from Visio Pro (which cannot gen SQL) to try and create DDL to use to create a database schema. But sql window is blank regardless which database output I select. I need to create in SQL Server. 

Before I start doing this one by one... Need to shrink text from 9 pt to 6 pt in ~200 boxes and then resize all of those boxes... Can't tell from scanning forums... is there an "autosize" or "shrink to fit text" option I can use?  

Hi I already found out that I can reimport files after I stored them into my google drive. Now is it possible to create an account and make a flow chart. Then as I won't need the account for probably 4 months I'd like to cancel the account. Now in 6 months I might want to edit that file again. Is it possible to re activate that account and import this file again from my google drive? Thanks for the help. Cheers W

How can I add an activity unless to move all other activities?  I have 60 activities following eachoter. Between activity 2 and 3 I decided to add an other one. NOw I have to move al other activities which is a crime. This could be smarter. How? Is their someone who can help me?

I like the Lucidchart/Slack integration for new documents but I want to work with existing diagrams in the same way as most of the time I want to use Slack to have people enhance a diagram as oppossed to start from scratch.  I know I can "just" post a URL but that doesn't provide the same "Post to slack" option in Lucidchart or display the picture inline within Slack... I suspect this is a limitation and I need an enhancement...

Hello I'm using LucidChart onPrem 1.19.3 on confluence 6.6.0 and when I click on import data down on the left side a dialogue box opens where i can choose which kind of date. When I choose e.g Org Chart or any other choice the dialogue box closes and nothing happens.

Hello   It seems that there is no support for unicode emojies like: 😎👨🧔👨‍👩👩‍👩‍   They are being displayed as empty squares.   How I can solve this and make them visible on my diagrams?   Thanks

I am trying to make some sequence diagrams and am having issues. 1 - The videos ( and the templates ) show an Object box. You drag the line down and it is the proper dotted line.  When I attempt to do this I just get a solid arrow. 2 - The message arrow in the templates and in the video have labels associated with the arrow.  When I draw an arrow I don't see that.   Sure I can kind of work around this with text boxes but the templates you provide have these features.  The shape library does not seem to.   help?

Hello I'm sorry I'm new and am not sure where to ask for help. I'm setting up a website that explains layouts for factories. Before I jump into the subscription plan I was hoping to trial the software but wasn't sure if I'm allowed to share these "read only" layouts online or whether these files are limited to being shared within a business. Any help would be greatly appreciated thank you.

I would like to not see every single item in my chart (spider) at once. I would like to click a dot and expand or collapse it as I work so that I can focus on one part at at time. Is this possible?

I'd like to transfer some documents to another user. I have a free account but the other user will have premium. I don't want any changes done to my work and as such I'd very much prefer not to allow editing. Is there any way to let this person say download/transfer/morse a copy and edit on their own?

I will be leaving my organisation shortly and want to transfer the team ownership role.  How can this done?