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Peer Support

Encountering an issue or have questions about how to use a Lucidchart, Lucidspark, or Lucidscale? Search the Lucid Community or post a new question to get support.

6316 Topics
Andrew N101
Andrew N101
posted in Admin Questions
Disabing Google SSO

Hi guys We currently have Google and Okt SSO enabled on our LucidCharts account. We are slowly decommissioning Google Suite as we have migrated to Office 365 recently. If I disable Google Auth on our security options I just want to confirm that users will be able to continue logging in via Okta and will access the same account with the same data and no disruptions. All we'd have to do is disable and communicate to them that they need to use Okta to sign in. Correct? Please let me know Thanks!   -Andrew

80
Remy M
Jeanette L
Jeanette L
posted in Product Questions
Click point in Lucidchart diagram that leads to Confluence page/section

Is there any way to have a diagram/flow created on Lucidchart and add a hotspot/click point where when added to the Confluence page and someone clicks on that point it scrolls down to a certain part of the page? (similar to an anchor on Confluence?)

20
Karsten B
Nick B102
Nick B102
posted in Product Questions
Adding a responsibility list to team members

Hi. I have created my 2d company org chart with no problems. Now I want to add a list of tasks to each role (e.g. Office Junior has a task list of Photocopying Making Tea Sorting Mail etc). As the lists are quite long I'm expecting them to be hidden in some way until the chart user needs to see them.  How can I add this kind of detail to my chart? Thanks in advance for your help. Nick

80
Annika W101
Sally C
Sally C
asked in Product Questions
Accessing the Admin Panel

Where do I access the Admin Panel. Currently I am the only team member so I assume I should be Admin for us. I need to be able to add the other users or does the domain name decide who would be a team member? Thanks in advance for your assistance.

270
Sally C
Donagh Q
Donagh Q
posted in Product Questions
how can I create a group of users for sharing my docs with?

The options are very limited. I have to enter the people I want to share the document with each and every time. I cannot see a better way    

60
Karsten B
Sharifa C
Sharifa C
asked in Product Questions
How to increase size of page in Lucidchart

I increased the size of my page from Letter to Legal but the space on the page did not seem to get any bigger. How do I make the space on the page bigger after I change the page size?    

500
Max A
Diana O
Diana O
asked in Product Questions
How do I duplicate a Lucidchart document so that I have two slightly different charts?

Hello!    I have two process charts that are very similar. How can I SAVE AS a new chart and keep the original chart. Basically Chart 1 and Chart 2. I don't want to recreate a chart if it is already done. thank you. 

60010
Abby S
Jizri L
Jizri L
posted in Product Questions
Import data

I want to generate a mind map diagram automaticly by connecting the diagram to a excel file. I want to do that by selecting the columns (with a certain group by). The result must be that the mind map lucid chart is making itself a mind map with all row data from the excel file. Is that posibble?  

20
Karsten B
Smári K
Smári K
posted in Product Questions
Network pipe icon

Hi I can´t find the common network pipe icon. I looked in a number libraries including Cisco. Were is it? Thanks /Smári

80
Max A
Girish G
Girish G
posted in Product Questions
I have lost the document that is created by different user

< SFT-5103-2-4-1 2KLIC Screen App Wifi installation process v1>   Hi I can see the document when i search for it but i don't know where it is i mean in which folder... Infact i know the document name that i have mentioned above.  Kindly let us know how to solve this issue. Regards Girish

10
Megan W101
Tara W
Tara W
asked in Product Questions
Venn Diagram Bullet Points in Lucidchart

How do I put a list of bullet points in a venn diagram? I can get one bullet point but I can't figure out how to get a list.

566
Rob
Daniel L101
Daniel L101
posted in Product Questions
Import Vsd file getting "Error"

I'm trying to import a VSD file and instead of getting a green "Success" I get a red "Error". It's a fairly complex VSD but only because it has a lot of text and lines and a few stencils.  There are no images. I've tried a few things to make the Visio simpler and also tried saving it as a new file and also copied the contents to an entirely new file.  All attempts with no success. Is there an option to see what the "Error" is? Thanks

60
Sladjana R
Rodrigo G
Rodrigo G
asked in Product Questions
How do I add another tab to the ''tab panel'' of the UI containers in Lucidchart

Hi I am designing a mockup and I want to add another tab into the tab panel element from the UI containers category.   Thanks!

2823
Annika W101
Richard B101
Richard B101
posted in Product Questions
Vulnerability scan of servers

Is there a policy on allowing vulnerability scan of the lucidchart servers? This is required by the UK government as part of their Cyber Essentials flow down. If not who do I need to contact to authorise this testing?

30
Richard B101
Liza P
Liza P
posted in Product Questions
Deleted document cannot be found in trash

Hi I had wrongly deleted a document. I understand from another post that I should see it in my trash folder but it's not there. Am I missing anything? I'm assuming that's the only trash there is. Please help...really need the file. Thanks

40
Annika W101
Toni L
Toni L
asked in Product Questions
Creating and Saving Team Groups for Sharing Documents

Is there a way to share a document with a group of people and then save that group for future shares so that I do not have to recreate the same list of people each time. For example I have two agile development teams I share documents with all the time. Instead of each time sharing with "Bob" "Tom" and "Joe" could I just instead create a group called "Agile Team 1" and add "Bob" "Tom" and "Joe" to that group so in the future I could just share a document with Agile Team 1"?

104
Abby S
Carl B102
Carl B102
asked in Product Questions
Hotspot background not appearing in Lucidchart download for print

I want the background colour I have set in a rectangle  to be included when I export/print/present a diagram. How do I do that? Attached snips are from the same diagram the colour less one is an exported png.   Thanks Carl Bretteville  

511
Megan W101
Rashid B
Rashid B
posted in Product Questions
Problems with LC content after migrating from Confluence cloud to local server

We recently moved from Confluence cloud to local server. After migration everything works fine exept LC charts. All confluence pages that contain LC graphics are corrupted - in place of the chart itself I see a rectangle with text inside "Select or Create Lucidchart Diagram". Although I can add a new chart to the page and itworks as it used to be.

50
Annika W101
Kamil J
Kamil J
posted in Product Questions
Loading from the google sheet connections with descriptions

Dear Support Team    I connected to lucid chart list of elements (process steps / persons) via google sheet and now I would like to load the same way the dependencies between them with text description (Yes/No strong/week etc..). Please advice how to do so ? 

10
Karsten B
Anushree C
Anushree C
posted in Product Questions
Swimlanes magnetized

Hi I made a diagram with few additional pages in my diagram now I am trying to edit my diagram and see some of the pages are i guess magnetized and I am not able to demagnetize the swimlanes to edit anything in my diagram  Please help

110
Megan W101
Matthew W102
Matthew W102
posted in Product Questions
Open different pages in iOS app

There doesn't seem like there's a way to do this. We have a lucid chart with multiple different pages and we can only view the top page.  

60
Max A
Henry A
Henry A
posted in Product Questions
storage

Hi  are the drawings I create with lucidchart stored in my google drive storage?         Thanks Henry

40
Hayden N
Kristina B
Kristina B
asked in Product Questions
Utilize colors from external templates for corporate branding/styling in Lucidchart

 Hi Is it possible to incorporate certain colors from an Office template? We use certain colors at my university for presentations. Best regards Kristina Dissing

251
Remy M
Cédric V
Cédric V
posted in Product Questions
Can I get a notification when a shared file gets downloaded to PDF

Hello LucidChart Community I wonder if there is a notification option where I would get notified if a person downloads a flowchart I shared with him/her? This person would not have a LucidChart account so they receive a hyperlink to initiate a download of the (PDF) flowchart. Thank you in advance for your feedback. Best regards Cédric

410
Annika W101
David G107
David G107
posted in Product Questions
Sharing no longer has control for email notifications

When you shared a diagram you used to have an option to email or not to email the group you were sharing with. That checkbox has gone away and now we have some people getting emails and other people not... however the sharing author has no control over this. Is this a bug? Where did this control move to?    

30
Annika W101
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