Peer support

Files were transferred to the wrong user following the removal of an account .Can these files be transferred to the correct user?

Why do you not allow Horizontal and Vertical Spacing adjustments to be made to only a certain set of employees? The spacing adjustment is great for all but is removed from my menu when I try to adjust only a few... I want specific groups closer together than others but it seems you make everything uniform rather than customizable...

When I export to .png I get a file in a format: .com.google.Chrome.RPV7EE that doesn't open. All worked yesterday. The only thing I did different was clear my Chrome browser history and caches since then. Any ideas?

Hi When I add a jpeg to a diagram the jpeg quality is downgraded and is not sharp as the original. How can this be fixed?

Starting from the "space" shape (empty rectangle) taken from the group of shapes for the construction of wireframes I created parallel lines that delimit the space of the text fields of a wireframe. I have succeeded in the purpose but I encounter enormous problems in managing the lines created. Some examples: It is very difficult to place the ends (anchor points) where I want them It is very difficult to replicate the figures (compositions) created because: (a) if I use "copy and paste" I often get a result not equal to the origin (b) the anchor point of the lines (lines) moves ( c) if I create a copy by dragging (Alt + drag & drop) the lines disappear or they are out of place. Is there a way to make work more efficient?   Arturo

Hi LC My student is unable to add pictures to her chart using the EDU version. When I checked her account settings it says she is only using 1% of the 2GB storage. She already deleted a couple of charts to free up space which obviously there is still plenty. What can we do next? Thanks

Hi When the lucid chart renders on a confluence page I see the lucid banner overlapping to top part of my chart and hides the hotspot buttons I have. I tried moving the buttons but it did not help and increasing margin is not helping. What else can be done here? I have provided the picture below.

Hi there I recently resigned from a company and have few questions: Is there any way I can leave the team I am in at the moment? Can I remove the shared documents from this team (company)? Should I create a new account if I want to carry on designing charts? (I don't want to create documents I may lose in the future if the current team I am linked to remove me and it ends up deleting my account) Thanks in advance!

How do I rotate the door opening to have the door show opening the correct way. The small grey rotate arrows do not appear and all the example shapes for doors open the same direction when placed on the plan which is opposite to many doors I have. 

i want to us lucid app desktop but i can not open the sheet. plz help 

I'm trying to replicate the Model Design View of my Power Bi PBIX file in LucidChart.I go to MSQL Server and run the provided query to dump out the data needed for a CSV to import.This completes without issue and when I try to import the CSV - I am simply given a "Error we couldn't parse the file you provided" error response with no other information.The CSV Headers are: DBMS TABLE_CATALOG TABLE_SCHEMA TABLE_NAME COLUMN_NAME ORDINAL_POSITION DATA_TYPE CHARACTER_MAXIMUM_LENGTH CONSTRAINT_TYPE TABLE_SCHEMA TABLE_NAME COLUMN_NAME TABLE_TYPE Can anyone give me any other pointers?Is there a sample file I can see? The guide doesn't seem to have

Hello Emma I did carry out the import using incognito mode. But still gets stuck. Data-driven org chart example: Lucidchart Thanks & Regards Saurabh

  About a year ago I remember bulk adding shapes in a hierarchical structure similar to yaml.  For example I could add the following in a window that popped up:  Fruit  Apples  Bananas   And I could get something like  I can't remember where that option was located in the toolbar but it was extremely handy. Does this feature still exist? If so where is it!

Detalles de cuenta

Hi I used a flowchart template that flows top to bottom in landscape but now my boss wants it left to right in portrait.  Are there any organization templates that flow left to right in landscape? Or is there an easy way to reformat the work I've already done?

Hi. I use custom templates in another project/team folder. There my template works fine. I copied that template to a new project / Teamfolder made some updates and turned it back in to a Template. The first time I created a document from that template I got a question that I answered and checked the box don't ask again. Now I don't get a new document when I press the New-button.I tried to make it a document then template again but it just won't work as a template again. How do I fix this?

So I have downloaded the Android app and started an Aws template. On the right side of the template there is a section that lists tutorials but it says hold ctrl and click. But as I am on the app this is not possible. I also checked the website and couldn't find any instructions for the app. How can I access these links in my app and are there any tutorials for the Android app?

Hi Referring to a request from 2018 (https://lucidchart.zendesk.com/hc/en-us/community/posts/360017712923-Export-to-BPMN-format) I would like to know if there is an export feature to .bpmn format. Best Regards

I am trying to change the size of a UI select box in a wireframe. (I need to be able to show multiple select boxes in the "Select Destination" column) I suspect you have disabled the editing of select boxes so the arrow won't resize. How am I supposed to include a pile of select boxes to show the field mapping? (Ideally I could just enter a select box automatically within your Table/Data Grid but I seem to be limited to check boxes and radio buttons) What can I do? I have a 20+ page wireframe document in LucidChart that is getting more and more fiddly to edit. Do I need to abandon and go back to Illustrator?

Hi - I started by inputting a bunch of sticky notes.  Somehow these now are further down the page so when I pull up the page I don't see the sticky notes.  There is no scroll bar to find anything.  I also have the problem on Lucid Charts - tons of grey space before finding the page with the chart.  I have tried duplicating and saving with my cursor on the actual chart.  Nothing is working on either program.

Is it possible to put an interactive Lucidchart into Quip that functions for users with Read Only access?   Thanks! Kristen

We've got a few charts imbedded in wordpress pages and they are just not loading. Some do but others do not. We can see the image of them but we can't zoom or really work with it and it says it's loading at the bottom. Anyone else have this issue and fix it?

Hi where can we find details for the copyright permissions for each icon in the Lucidchart library? For example if we search for a type of icon (e.g. a television icon) and find one in the results how do we find who the creator of the icon is and the copyright permissions? Are all the icons free to use without attribution and if not is there any way to find out which ones are? Thanks.

How do I remove (shorten) the timeline to 4 process steps?