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Peer Support

Encountering an issue or have questions about how to use a Lucidchart, Lucidspark, or Lucidscale? Search the Lucid Community or post a new question to get support.

5825 Topics
Laura N
Laura N
posted in Product Questions
When a document is shared why doesn't it show in my files?

Hi I had a co-worker share a document and I can open it just fine but it won't show in my documents. I tried file > Save as but it still didn't save to my documents. How do I save the file into my documents so I can manage it going forward? Thanks for your help. Laura.

5
John T106
5 years ago
lulu
lulu
posted in Product Questions
Editing Org Chart Template

Hello I would like assistance in editing my current document. I used a company org chart template which looks very nice however I need it to differentiate the levels more between President EVP SVP VP ect. For example we currently have our President overseeing the EVP SVPs VPs ect. all at the same level which is not completely accurate because the status of their positions is different. Furthermore we would like to place the EVP under the President but branched out to the side under him to show that he is next in command but not showing that everyone else reports to him because they do not. I hope this makes sense but if it doesn't please let me know. Thank you Lulu  

1
Abby S
5 years ago
Sebastian W
Sebastian W
posted in Product Questions
Ebenen am iPad

Hi weiß jemand ob man in der iOS App auf dem iPad auch Ebenen ein- und ausschalten kann? In der Web-App geht das ganz prima aber auf dem iPad hab ich die Funktion nicht gefunden.

1
A
5 years ago
Aleks.Yenin
Aleks.Yenin
posted in Admin Questions
Do Lucid offer free seats for people outside of organization?

Hi Support team We have enterprise account with many licenses on Lucid. We have a use case when we need to collaboratively work on one diagram with a couple of people from an external organization. We can't add them and spend licenses to them. We know it's a normal practice when a cloud collaborative app offers limited seats for free use outside of organization. Like: "purchase 100 licenses and get 5 free seats for external collaborators with a bit restricted functionality". Does Lucidchart have anything similar? Regards Aleks

1
Abby S
5 years ago
HR_KRBL
HR_KRBL
posted in Product Questions
Are Charts editable after subscription ends?

Dear Team   I have created 25 charts in Lucidchart and have taken subscription for one month. Will I be able to edit them after subscription ends? Will I be able to access all of them after subscription ends?

1
A
5 years ago
Abolaji O
Abolaji O
posted in Product Questions
Barracuda Appliance diagram needed

Hello how do we get Barracuda Appliance diagram in Lucidchart? Any help will be appreciated. Thanks

3
A
5 years ago
Erkan D
Erkan D
posted in Product Questions
using diagram as a rule maker

Hi I have an usercontrol which works as a rule maker running on windows applications. We use rule maker for creating scenarios including conditions and actions as it shown below. Now I have to get new structure which should provide my rulewizard's facilities running on web application with angularjs. But I have no idea how to do this because I'm really new on web development. I have searched lucidchart templates and decision flowchart has the features what I want. I hope that when i click the new scenario button on my webpage new page will be open clearly and i can create a new scenario with event handling by using lucidchart template objects. Is it possible or not ? If it is possible how can i advance ? Thanks.

1
Keyvan S
5 years ago
Michael S102
Michael S102
asked in Product Questions
How are shapes different from containers?

How are shapes different from containers?

4
Darius Z
5 years ago
Susan L
Susan L
posted in Product Questions
How can I block people from requesting access to my team?

I have a team account for a specific project team that is limited to only members of the project.  Whenever anyone from my company (with same domain address -- i.e. @mycompany.com) tries to get into LucidChart for the first time they are apparently offered the opportunity to request joining my team which I can't let them do.  I don't see a way to block this in my admin or team settings. Can I stop people from getting this offer? Thank you.

1
Maison W
5 years ago
Graham T
Graham T
posted in Product Questions
Adding new users without triggering an email

Hi there I need to allocate ~900 licences to students on my module.  I have a csv file and so can add tehm.   However I would prefer not to trigger an email automatically from the system but prefer for tutors to tell their students when they cover the training material. If I leave the password field blank I can see that an automatic email is generated. if i give everyone a default email will this lead to NO emails to the person? Thank you Graham

1
Maison W
5 years ago
Andrei101
Andrei101
asked in Product Questions
Link two off-page connectors

Hi Is there a way to link two off-page connectors? In other words when I click on the off-page connector A located on one page 1 page 2 will open up with the corresponding off-page connector A centered on that page. I am currently using the "Link to Page" capability which works great. However I think it will be more slick and easier for the user to see the connection (when there are multiple off-page connectors) if the linked page was centered on the corresponding off-page connector. Thank you in advance! Kind regards Andrei

1
A
5 years ago
Rebecca W103
Rebecca W103
posted in Product Questions
Smartlines

Is there a way to make all lines in a completed chart be smart lines without redoing them all manually? and still have the lines connect at the points of a diamond no to the side of the point?

1
Abby S
5 years ago
Song Ii Vi
Song Ii Vi
posted in Product Questions
Lost document

Hi there I have lost one important document from a folder. It just suddenly disappeared as I was deleting another document from the same folder. I can't find both in the Trash.  It's from a shared folder. Please help.  Thanks. 

1
A
5 years ago
noella.maples
noella.maples
posted in Product Questions
Horizontal Org Chart

Is there a horizontal org chart anywhere? These vertical ones are close but not filling a page very well. If I could get them to fill left to right it would be much easier to fit more information into 1 page. Thoughts anyone? Thanks!

1
Andrew D
5 years ago
Christine S101
Christine S101
posted in Product Questions
Organizational Chart

I've imported an organizational chart from excel but I do not want supervisors of some departments looking as if they are at the same level of lower employees or other managers. I just want to make a line longer that connects them to their own manager to show they are slightly above others. Is that possible? Similar to this.  

1
Andrew D
5 years ago
Sylvia G
Sylvia G
posted in Product Questions
Glossary of shape names

 I would like to see a glossary of shape names particularly in the network shape library. Many of the shapes look similar so I cannot determine the correct shape to use.  Is there a glossary somewhere?

1
A
5 years ago
Patrik
Patrik
posted in Product Questions
Pin custom templates replacing standard

Hi Is there a way to pin custom templates to the templates bar replacing some of the standard ones?It would be a nice quick-access feature for the team. :) Kind regards Patrik

2
Patrik
5 years ago
IAN P
IAN P
posted in Product Questions
ERD Export SQL Server

When Lucidchart exports an ERD into SQL Server scripts what version of SQL server is Lucidchart exporting it to

1
Maison W
5 years ago
Jacob P
Jacob P
posted in Product Questions
Text-boxes

4
Abby S
5 years ago
Dominic B
Dominic B
posted in Product Questions
"Contained by" in CSV Download

Hi when I download the CSV of Shape Data one of the headings is "Contained By" which seems to be blank. What is that field for? Thanks!

1
Andrew D
5 years ago
Dominic B
Dominic B
posted in Product Questions
Variable shape data

Hi is it possible to make a shape take on the data of the container I'm dragging it into?   For example can I make a VM's IP address take on the IP of the subnet I've taken it into?   Thanks!

1
Maison W
5 years ago
Moe K
Moe K
posted in Product Questions
BPMN 2.0 shape formatting

Hi My Company use VISIO. They've provided a BPMN stencil which I've imported. However their default task shapes are curved boxes. They become square boxes once loaded into LC. Is there a way to provide curved task boxes for the BPMN shapes provided by LC? I'm having to use UML shapes as a workaround - but then lose the BPMN icons? Thanks Moshie

1
A
5 years ago
Abaad B
Abaad B
posted in Product Questions
Adding more sections to describing wheel template

Hello! The describing wheel template currently comes with 8 sections. I need 10. I do not know how to add more sections. thanks!

1
Maison W
5 years ago
normangoerge
normangoerge
posted in Product Questions
P&ID importing of flowmeter

How do l import a flowmeter to my diagram

1
A
5 years ago
Mike R102
Mike R102
posted in Product Questions
Dragging

Sometimes when dragging an object or an image sometimes I cannot place flush with the other object.  Sometimes there is a small gap or it over lapse on top of the other image or object.

1
Andrew D
5 years ago
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