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Encountering an issue or have questions about how to use a Lucidchart, Lucidspark, or Lucidscale? Search the Lucid Community or post a new question to get support.

5823 Topics
Maxim G
Maxim G
posted in Product Questions
How to put Event on Task

Hi there! Some BP Modelers allow putting an event on a task (please see the diagram below ChargeCreditCard task) How can I do the same thing with LucidChart? As represented below only? Or any other ways? Thanks!

1
Paula C101
5 years ago
Victoria D
Victoria D
posted in Product Questions
Seeking Template to outline current Enterprise Business Systems

I'm farily new to Lucidchart but appreciating more and more the power of messaging through visual diagrams.  My goal at this time is to diagram our current state of our business sytems - the various software solutions in play at our organization and how they may tie together.  I'm seeking a  high-level visual suitable for executive leadership.  Any suggestions for best template?

2
Victoria D
5 years ago
Tim O102
Tim O102
posted in Product Questions
Remove SAML login

I signed up to Lucidchart using a Google account. Is there any way to remove this association so that I can just login normally with an email/password?

1
A
5 years ago
Ian F
Ian F
asked in Product Questions
Conditional formatting Formula

I notice in the conditional formatting rules management you have an option to use a formula. In the explanation video and text I cannot find any information on how to use this feature. Can someone point me to some information on the use of this please?

1
Paula C101
5 years ago
Mike M102
Mike M102
posted in Product Questions
Enlarge drawing

Hi How can I enlarge my entire drawing.  I drew a floorplan and would like to resize it to better fit the paper. Thanks.

1
Maison W
5 years ago
James D103
James D103
asked in Product Questions
How to create a new line in the process object in Lucidchart

Hello it is possible to add a new line when adding text to the process shape? I ask because I am currently creating flowcharts to help explain programming code and would like to have the first line of the process object be the file name and function followed by a new line character.   Example text --------------------------------------------------------------------------- |              index.js run() (NEWLINE IS HERE)                  | |    The run function parses the configuration file             | |    and stores in a variable named config The config      |       |    variable is passed to the launch function and a            | |    new process is created.                              &

1
Andrew D
5 years ago
Jeff S102
Jeff S102
posted in Product Questions
Question About Linking of Folders

Hello I know it is possible to create a hotspot and link pages in a document within the hotspot but can the same be done for folders as well?  For example I have a process outlined in one folder that links to another process that is in another folder.  Can I link them together?  Would I create an external link on the hotspot?  Any information would be greatly appreciated.  

1
Andrew D
5 years ago
tawanna b
tawanna b
posted in Product Questions
Hotspots in Presentations

I created a diagram with hotspots. Once in presentation mode either all layers show at once or none all. Also  the hotspots no longer work when in presentation mode. 

7
Andrew D
5 years ago
Mike M102
Mike M102
posted in Product Questions
Lost drawing

I completed my drawing and couldn't get it to print or save as a PDF on one page.  I read the help posts to go to page settings and click to fit.  I did that and my drawing disappeared. All that work and I can't find it.  It is saved and when I click on it there isn't anything visible.  I click zoom to content and nothing.

1
Megan W101
5 years ago
doris.tihu
doris.tihu
asked in Product Questions
Remove Master Page from all the pages

I added the Master Page to all the pages by mistake. How do i remove it ? 

1
Maison W
5 years ago
Priscilla
Priscilla
posted in Product Questions
Restructuring sub categories/trees in Org Charts

I am creating and Org Chart and am trying to rearrange the lower level employees but it seem there is no feature to auto arrange for best fit.  Example: Customer Service Manager has 20 subordinate reps. Instead of viewing the reps straight down or across in one line (which automatically runs you multiple pages) I am trying to rearrange that sections of the org chart into its own tree. I have attached two example photos. A previous software I used allowed for you to select groups and rearrange into different layouts by section for best fit.    Thank you!

3
A
5 years ago
Joshua M101
Joshua M101
posted in Product Questions
Importing SFDC Schema *HELP NEEDED*

I was under the impression that importing my SFDC schema relationships would allow me a more intuitive opportunity to see all of the object relationships based on the objects I selected. So for instance; if I select all of the objects from the schema I was expecting to see the relationships between those objects. Is that the case and I just need direction? What I am experiencing is that I can import the schema I have to manually connect the relationship(s). 

1
Maison W
5 years ago
P
Pierre H
posted in Product Questions
About my diagrams when closing an account

Hi Quick question: I use a personal lucid chart account. I moved all my diagrams to a shared folder (corporate account) Question is: What happen if I close my account? Will the diagrams that I placed in the shared corporate account folder will remains ?  

1
Paula C101
5 years ago
Aditya V
Aditya V
posted in Product Questions
org charts

How do i move the position of individual boxes in an org chart without changing the relationship between a parent & child box?  And how do i move only one set of child boxes to a line/level that is lower than the rest of the org chart child boxes that are currently on the same level?

1
Paula C101
5 years ago
dmallardi97
dmallardi97
posted in Product Questions
Language

How to change app language???

1
Paula C101
5 years ago
Brandon K
Brandon K
posted in Product Questions
Unable to print

As the title says I'm unable to print any of my flow charts using the "Print" option.My page is set to Tabloid in landscape format.  When I get to the print options I select "All Documents" Tabloid paper size Default format Fit to page for scale center alignment.  When I click Print the dialog closes "Generating file" comes up then "Processing complete".  Then nothing.I'm using Chrome.  I have no issues printing from within Chrome for any other site.  Right now I have to generate the PDF that opens in Chrome then I can print it. This isn't ideal when you're working on draft revisions.

5
A
5 years ago
Mike B103
Mike B103
posted in Product Questions
VST File

I have VST file templates that I need to use and wanted to import them to LucidChart.  Is there a way to do that?

1
Maison W
5 years ago
tim r
tim r
posted in Product Questions
Is it possible to be directed to another spot on the same map?

Hi I'd like to know if it's possible to be directed to another location on my mind map in any way. If my mind map is rather large with lots of categories and sub categories and sub sub categories leading to more categories it is a very large map. I would love to be able to click on a hotspot or hyperlink or something that repositions my viewpoint to another object or area on that same map. Otherwise managing a very intricate and large mind map becomes a headache! (PS I am not talking about linking to other pages. I'm talking about just inside one large page!) Thanks 

1
A
5 years ago
Tom S104
Tom S104
posted in Product Questions
Quick floor plan best practices? Draw on top of PDF? Mobile app?

Hi I was thinking of using the program and going away from Visio which is just too cumbersome.  I work most in small to medium business and need to create floor plans to put devices on.  Most of the time I cannot get an electronic floor plan quickly.  Does anyone have a workflow they would share with Lucid for this? I have found floor plan pictures by fire escapes took a picture of them then use them as a background to trace walls over top.  Can I do that with Lucid?  Is there a better way? I have tried many of the room scan apps but I spend more time changing input than just drawing it by hand... I think these work fine for homes and such but not so much for a business.   Thanks for any/all help.

1
Paula C101
5 years ago
Lucy D
Lucy D
asked in Product Questions
How do you fit text in decision diamond shape in Lucidchart?

Hello I am going bonkers trying to make my text fit nicely in decision diamonds. I'm having to go in and force line breaks rather than the shape growing sensibly round the text. Have I unset something by mistake? Thank you!

1
A
5 years ago
Bjorn E
Bjorn E
posted in Product Questions
Integrate with Slack

Hi I use Slack and is part of the IASA team on Lucidchart. Is it possible to get the Slack integration to work. I get this error message:  Speak with your Lucidchart account administrator Your Lucidchart team has not yet integrated with Slack. Contact your Lucidchart account admin Paul Preiss to install the Slack integration.

5
Maison W
5 years ago
Michael S102
Michael S102
asked in Product Questions
How can I prevent my shape from snapping to the grid?

How can I prevent my shape from snapping to the grid?

2
Nicklas C
5 years ago
Eric101
Eric101
posted in Product Questions
Text and Line Smoothing

Is there a way to get some text and line smoothing applied to diagrams?

1
A
5 years ago
Steven M103
Steven M103
posted in Product Questions
BPM 2.0 Choreography Properties

I see the Choreography property box has checkboxes for Initiating and Response Messages. But when checked I don't see any representative icons or text displayed. However when I try selecting the area around the Choreography I can see their outlines but can't actually select them. How can I use the Messages? Thanks Steven

1
Andrew D
5 years ago
Debra R
Debra R
asked in Product Questions
Can I import fonts?

Hi ... I'd like to use a specific font that isn't available in Lucidchart .. can I import the one I want? thanks Debra

1
Megan W101
5 years ago
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