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Diagrams shared with me don't show up in Lucid Chart

  • February 22, 2022
  • 1 reply
  • 7 views

Sumit V

Some people have shared some documents/diagrams with me but they don't show up in Lucid chart. I logged in with my org email address like everyone else but while others do see the document being shared it won't show up for me. I do see notifications that the document has been shared with me but when i click on link nothing opens up. Can you help?

Comments

Phillip W
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  • Lucid support team
  • February 23, 2022

Hi Sumit

I'm sorry to hear you're having this issue. If you wouldn't care I'd like to move this question to our world class Support Team. Please fill out a support request form here so we can take a closer look at the problem. 

If anyone else out there is experiencing a similar issue please fill out a support request form here and our award winning Support Team would be happy to help!