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Peer Support

Encountering an issue or have questions about how to use a Lucidchart, Lucidspark, or Lucidscale? Search the Lucid Community or post a new question to get support.

6317 Topics
R
relloo001
asked in Product Questions
Creating a CSV template based on a Mind Map to re-import it

Hi guys!I have been scratching my head multiple ways how to accomplish this without success, tried different ways : (I have this Mind Map template in Lucidchart: It looks great as a template.So I exported it as “CSV of shape data” in order to re-use it and add more connections like that: I looked prior to the documentation for the CSV format here https://help.lucid.co/hc/en-us/articles/15927090927508-Create-a-process-diagram-from-CSV-import and I tweaked that CSV to have only these columns: And then I tried to re-import this CSV into Lucid Chart in order to get the same Mind Map -- this is for me to test the import works so I can work around this template and add more things to it:I do it through Shapes > Import data > Process Diagram > select the CSV but what I am getting is this type of design instead of the original very nice design Mind Map: Does anyone have any idea what I am doing wrong or what’s missing, please? Thank you!

975
Emma D
B
bhargavi.vadlamani
asked in Product Questions
Not able to draw the connector lines in Lucidchart

I’m unable to add connector lines in Lucid chart. and this is my lucid.  

361
Kelsey Gaag
K
kmdchew
asked in Admin Questions
Admin unable to reset License settings

I am unable, as the admin on an enterprise account, to reset the License settings > Lucid Suite settings or License settings > Lucidscale settings under the “Customize Lucid* license request dialog”.  My original configuration settings are all that stays.  I do click save changes and when I try to navigate to another page it again says I will lose my settings if I don’t hit save and I click save on that dialogue box. Why am I unable to make changes to this customization I originally set?

283
K
I
Ivan
asked in Product Questions
Missing information on Jira cards in Lucidspark

We’re using Lucid board to plan and manage Jira tasks during the Sprint and everything went well until yesterday. Now we can’t see full info for some of the cards (status, priority, story points). Who could help us? Broken card infoEverything OK with another card 

322
Kelsey Gaag
M
Molly
asked in Product Questions
Hover text in Visual Activities

Hi! I’m using the “Likert-type scale” Visual Activity to use as an interactive poll. I’d like to add hover text over the options on the scale, for participants to use when they need to refer back to a definition. I’ve learned how to add the hover text through Conditional Formatting, and it works when I’m editing the activity.But when a participant is performing the activity, they can see the icon but nothing shows up when they hover over it. Does anyone have any advise on how to make the hover text show up for participants; or, maybe a different way of doing this?  Thanks!

231
aparrish
Lucid Legend Level 5
K
Krissy S.
asked in Product Questions
Free Version - Limited Shapes

I am currently using the free version of Lucidchart, and I 31 shapes and it says that I need to upgrade to add more. Doesn’t the free version get up to 60 shapes per chart?

782
Micah
M
mayankraj
asked in Product Questions
Import PowerPoint slides into Lucidchart

Is it possible to import a PowerPoint slide containing process flows (from L0 to L3 process hierarchy) into Lucidchart in an editable format? If so, would I need a premium account to access this feature?

691
Amelia W
N
Nestor
asked in Product Questions
Print Lucidchart document to actual printer, not PDF

HiAs an old Visio user (VERY old!) I am impressed with LucidChart.  I have created a flowchart that is just as good as the ones I did many years ago with Visio. However I have an issue that I can’t solve from the Help files. When I click on “Print” there is no option to select my printer and it always prints to PDF, even though my system default printer is a real one.  Can I print directly, as is suggested in the help files?

1779
M
E
EricWhittaker
asked in Product Questions
Print Dialog Redirects to PDF Save Option instead of Print Dialog

Hi all, I originally replied to a similar topic here,  but since that thread is marked as solved and was posted 7 months ago, I wasn’t sure if it would receive any updates or responses. So, I’m creating this new topic to raise awareness of the issue in case others are experiencing the same. Our team is encountering a significant disruption with LucidChart’s print functionality. When we select “Print” from the menu, it initially opens the LucidChart print dialog, where we can choose between “Full Canvas” or “Divide by Page Tile”—we typically select “Divide by Page Tile.” Normally, this action would then open the Chrome print dialog to let us print directly to our network printer. However, now, instead of opening the Chrome print dialog, it immediately brings up a save file dialog to save the document as a PDF, with no direct print option available. This change has impacted our workflow, as it adds unnecessary steps: we now have to save the file, open it manually, print, and then manage

172
M
C
CosyQ
asked in Product Questions
Basic Lucidchart plan | Comments access only

Hi all,I have purchased the basic Lucidchart plan with only one license (under my current email address); however I could only put some comments on my documents that I created previously.Do you know what went wrong on this case, or what should I do to gain full access of my documents?Kind regardsCosy

5810
Kelsey Gaag
P
pnarsipur
asked in Product Questions
Red boxes around shapes, comments etc.

Of late, the various groups of shapes in my shapes panel have a bounding red box - I can’t see all the shapes and I can’t scroll within this box as well. This red box comes around comments I make as well - everything gets garbled.  

164
P
C
carlintveld
asked in Product Questions
Not able to activate PowerPoint integration

 We are getting the following error when enabling the PowerPoint integration: AADSTS50011: The redirect URI 'https://omexexternal-prod.westeurope.cloudapp.azure.com/landing' specified in the request does not match the redirect URIs configured for the application '3f520182-023f-4483-8cc1-acb6b6c64280'. Make sure the redirect URI sent in the request matches one added to your application in the Azure portal. Navigate to https://aka.ms/redirectUriMismatchError to learn more about how to fix this. What are we doing wrong?

361
Leianne C
Jake S102
Jake S102
asked in Admin Questions
Salesforce Managed Package Objects Import

Hi I'm trying to import salesforce schema but I do not see any of the managed packages (FSL) objects while doing so. Any help here would be appreciated. Thanks in advance!

326
R
Amanda F
Amanda F
asked in Product Questions
Lucid: Team Space vs. Team Folder

We noticed we have "Team Spaces" now in our Lucidchart but can't seem to find anything that explains the difference between "Team Spaces" and "Team Folders".  We are currently leveraging Team Folders but if Team Spaces is the better option we'd like to explore that. Is there any information comparing the two? 

10876
Amelia W
S
SD-V
asked in Product Questions
Freehand drawing on mobile app

How do I use the freehand tool in mobile?

272
S
N
nhhvhy
asked in Product Questions
Disable WebGL by default on Firefox

Hey there!I’ve found that charts opens to a black window when using Firefox (shown below). However, this can be fixed by disabling WebGL (ctrl + shift + alt +g). Could this potentially be disabled by default when Firefox headers are present? Thanks,nhhvhyWindow with WebGL enabled, Firefox v130.0.1 

633
Micah
K
kkip99
asked in Product Questions
Imported SVG shape not behaving as expected.

Hi everyone,I'm working on importing a custom shape into Lucidchart, but I'm running into some challenges. The shape has a blue textbox with an icon in the top right. Currently, when I resize the shape, both the textbox and the icon resize together. Ideally, I'd like only the blue textbox to adjust in size while keeping the icon static in its position and size. Any tips on how to set this up? Thanks!  

181
Flavia D
I
itpurchases
asked in Admin Questions
Create admin account for billing only

How can I change my Account Owner to admin only for billing purposes? I do not need a license, only access for our team to make changes as needed.

171
Flavia D
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Greg J
asked in Product Questions
Lucid JIRA integration - assignee is not showing for subtasks

I've encountered a strange issue with the Lucid-JIRA integration. We haven’t changed any configuration recently, but the Assignee icon has stopped displaying for our subtasks. Task and Story cards are still showing the Assignee correctly. I checked my other Lucid boards, and the Assignee appears correctly for subtasks there, so it seems something has gone wrong specifically with our board.Since we’re using Lucid as our Kanban board, displaying the Assignee for subtasks is essential for our day-to-day work.Any idea how to fix it?Assignee is also not available on card details  

485
Leianne C
K
kerrya
asked in Product Questions
Problem Loading Lucidchart pages

I’m using Windows 11 with both Chrome and Edge.Pages will not load automatically, I have to refresh them several times and even then they don’t always load.I never had this issue  until I upgraded to Win 11. Kerry

1037
Leianne C
K
Kevin Plunkett
asked in Product Questions
Lucid ERD import & Microsoft Dynamics (Dataverse)

Here’s a question!Microsoft Dataverse currently hosts our Dynamics 365.  We are trying to create an ERD of the relevant parts of D365 and present it LucidChart (we don’t use all the functions of Dynamics).  There isn’t a standard database connector for Microsoft Dataverse, so the only way we can currently see of building our ERD and keeping it updated is manually.  Does anyone know of an alternative way of doing this? Someone has suggested we can get the entities into Excel and then into Lucid, but this seems a rather long-winded & manual approach.Guidance gratefully accepted. 

623
Ambar D
T
Tammy
asked in Product Questions
Is it possible to base on my date to sort the shapes

I am creating an org chart, and all of our staff have their own grade. Is it possible Lucidchart can base on my data and logic to sort those shapes? As my situation is… when I imported data in system, then system put those shapes in alphabetical order. So some of the general staff shape are upper then manager… Is there any way to sort by grade? 

313
Kelsey Gaag
O
Osaro
asked in Admin Questions
Org Chart integration sharepoint

Hello, i have a Organogram in lucidchart that is integrated in share point, but now i have an issue. Users can not expand or collaps cards. I want the sharepoint org chart to be interactive where users of sharepoint can expand or collaps levels. does anyone know how to fix this?

293
Kelsey Gaag
John G
John G
asked in Product Questions
Change floor plan measurements in Lucidchart

Is there a way to display length of walls/etc in floor plans as for example 62" instead of 5' 2"? 

1215
Kelsey Gaag
J
JamesR
asked in Product Questions
Walls Library won't add to drawing

Trying to draw a floor layout. Need to add interior walls. Followed these steps:Search Walls Mouse over wall in library Blank box appears Can’t select or move wall onto drawing 

294
Kelsey Gaag
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