Excel Data Sync Issue – Percentage Fields Displayed as Decimals

Hi ​@Melanie, thank you for posting in the Lucid community!

First, I recommend trying the following steps. Sometimes account performance issues can be related to internet security/speed or browser issues. These steps will help us eliminate that possibility.

• Could you try opening your board in a private or incognito window to help us narrow down the potential cause? For help with opening an incognito window, please see this community post.
• Could you also try connecting to a different network or disconnecting from your VPN (if applicable)?

If those don’t resolve the problem, can you please send the following information so I can take a closer look?

• A screenshot of the issue
• A screenshot of the associated Javascript Console output after reproducing the issue. You can open your Javascript Console by pressing Ctrl+Shift+J (if your computer is a Windows/Linux) OR Cmd+Opt+J (if your computer is a Mac)

Thanks in advance for your help and patience! 

Hi ​@Ambar D ,

thanks for your response. I tried both incognito mode and switching the VPN, but unfortunately this didn’t resolve the issue.

I then created a new Excel file and a new Lucid document to reproduce the issue, and the problem still occurs. I’ve attached screenshots of the result as well as of the developer console.

Hi ​@Melanie, thank you for confirming those steps and providing that information.

Could you share a temporary Document Support PIN for this document? This will help me take a closer look at what’s going on. This PIN is safe to post in this thread because it is only accessible by members of the Lucid support staff. You can find steps for generating a Support PIN in this Lucid Help Center article: Generate a Lucid Support PIN.