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Lucid board suddenly empty

  • March 9, 2026
  • 3 replies
  • 14 views
T
Forum|alt.badge.img+1

Hi I can see my project on Main page , However , After open project is empty. 

I have tried to logout and login.

,

 

Best answer by Leianne C

Hi ​@tameraksoy135 thanks for the reply and giving that a try! Could you share a temporary Document Support PIN for this document? This will help me take a closer look at what’s going on. This PIN is safe to post in this thread because it is only accessible by members of the Lucid support staff. You can find steps for generating a Support PIN in this Help Center article. 

Thanks in advance for your help and please let me know if you have any additional questions in the meantime! 

Comments

Leianne C
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  • Leianne C
  • Lucid support team
  • March 10, 2026

Hi ​@tameraksoy135, thank you for posting in the community! If you can see your work in the main page but not in the document, it’s likely because you have two pages and your content is on the 2nd page. For an example of this, check out this Community post. 

Would you mind giving this a try and let me know if you are able to find your work this way? Please feel free to let me know if you have any questions! 

T
Forum|alt.badge.img+1

Hi ​@tameraksoy135, thank you for posting in the community! If you can see your work in the main page but not in the document, it’s likely because you have two pages and your content is on the 2nd page. For an example of this, check out this Community post. 

Would you mind giving this a try and let me know if you are able to find your work this way? Please feel free to let me know if you have any questions! 

Hi , İt is not related Page, I have clicked for Current Process to see. 

 

Leianne C
Forum|alt.badge.img+15
  • Leianne C
  • Lucid support team
  • Answer
  • March 11, 2026

Hi ​@tameraksoy135 thanks for the reply and giving that a try! Could you share a temporary Document Support PIN for this document? This will help me take a closer look at what’s going on. This PIN is safe to post in this thread because it is only accessible by members of the Lucid support staff. You can find steps for generating a Support PIN in this Help Center article. 

Thanks in advance for your help and please let me know if you have any additional questions in the meantime! 

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